Adjoa Darkwa

Project Manager • Operations Manager • Sales & Business Development Manager • Towson, MD, US • Open to relocation

Logistics

Critical Thinking

Business Operations

Project Management

Problem Solving

Human Resources

Documentation

IT Support

Operations Management

Business Administration

Administrative Support

Customer Service

Available for hire fromNegotiable

Contracts

Full-Time Roles

Business Management Consultant | Expert in Streamlining Operations

Active DOD Security Clearance Highly motivated and skilled individual, with the ability to graciously handle and resolve challenging issues. Driven to consistently deliver exceptional service to the community around her and promotes a functional work environment. With over 5+ years of experience in management and administration, the main skills that I possess are cost management, task management, risk management, leadership, negotiation, and exceptional written and oral communication. Expert knowledge of Microsoft Office/Google suite, Excel, Google Sheets, PowerPoint/Slides. Utilized Scrum and Agile methodologies in project management and CRM. My usual approach to accomplishing projects in my current position title is time, scope, quality

Work History

Financial Counselor/Clinical Administrator

Walter Reed National Military Medical Center Jul 2023 - Present • 1 yr 3 mosConducted thorough patient consultations to address benefits, coverage, and financial alternatives Execute critical components of benefit verification and prior authorization processes Deliver consistent financial education and support to patients, spanning the entirety of their care journey Serve as an educator, advocate, and liaison Engages in effective communication with insurance providers and pharmacies, guaranteeing the prompt dispensation of medications to patients. Improved client financial stability by assessing their financial situations and developing tailored plans. Evaluated client progress regularly, adjusting counseling strategies as needed to ensure continued success in achieving financial goals. Managed caseload effectively, ensuring timely follow-up appointments and communication with clients. Developed strong relationships with community partners to expand available resources for clients in need of additional support. Assisted clients in reducing debt through customized repayment strategies and budget adjustments. Safeguarded client confidentiality while maintaining accurate records and documentation of counseling sessions. Enhanced financial literacy for individuals and families by conducting educational workshops on budgeting, credit management, and savings.

Business Development Manager/Administrator

A.Progeny Global Full-time EmployeeMar 2020 - Jun 2023 • 3 yrs 4 mosSpearheaded the development and execution of strategic business plans that resulted in a 95% increase in brokerage revenue within 3 months. Cultivated and maintained strong relationships with property developers, investors, and clients, enhancing client retention rates by 90% Led market analysis efforts to identify and pursue untapped market segments, contributing to a 93% expansion of the property portfolio. Oversaw daily administrative operations, including staff management, budgeting, and compliance, ensuring smooth and efficient brokerage operations Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers. Developed and implemented strategic plans for business growth, resulting in increased market share and profitability. Increased property sales by developing and implementing comprehensive marketing strategies for clients. Improved employee satisfaction by streamlining HR processes and implementing efficient systems. Improved employee satisfaction by addressing concerns and resolving issues in a timely manner. Advised clients on pricing strategies, resulting in quicker property sales at optimal prices.

Clinical Research Assistant

Loyola University Chicago Full-time EmployeeJan 2019 - May 2022 • 3 yrs 5 mosConducted routine monitoring and close-out of clinical sites, ensuring adherence to protocol requirements and regulatory guidelines geared towards Biotechnical clinical trials Maintained study files, ensuring accuracy and completeness of data collected on Case Report Forms (CRFs) and other data collection tools during phase 1 of clinical trial study Managed travel expenses in an economical fashion according to company travel policy Prepared accurate and timely trip reports, documenting findings and recommendations for corrective action. Supported investigators with the design and implementation of study protocols, ensuring adherence to regulations and ethical guidelines. Assisted in the preparation of manuscripts for publication by conducting thorough data analysis and proofreading content for clarity. Developed strong relationships with patients through compassionate care coordination during their participation in clinical studies.

Administrative Office Assistant

Loyola University Chicago Part-time EmployeeOct 2017 - Mar 2020 • 2 yrs 6 mosProvided comprehensive administrative support to executives and staff, managing calendars, scheduling meetings, and coordinating travel arrangements, resulting in a 30% increase in productivity Prepared and edited various documents, including reports, presentations, and correspondence, with a accuracy rate Managed incoming and outgoing mail, including sorting, distributing, and processing outgoing correspondence, ensuring timely and efficient delivery Assisted with the preparation and coordination of company events, conferences, and meetings, resulting in a 25% improvement in event execution and attendee satisfaction.

Director of Telehealth Operations

Amah Health Apr 2024 - Jun 2024 • 3 mosSelected and implemented a telehealth platform that seamlessly facilitated both effective patient interaction and comprehensive health team training. Led the development and submission of a robust study proposal, ensuring alignment with Institutional Review Board (IRB) standards and ethical research practices. Engaged with minority patient populations to recruit five participants for a health coaching program focused on self-care for diabetes, hypertension, and/or high cholesterol. Recruited and managed health professionals, overseeing their 3-hour training on Amah Health's learning systems and ensuring their proficiency in delivering patient-centered care. Scheduled and managed remote patient coaching sessions, ensuring a smooth and efficient process for both patients and health team members. Recorded and analyzed pre- and post-intervention data for both patients and health teams, focusing on key metrics such as medication adherence (MARS-5), patient satisfaction, visit durations, health team self-efficacy, and quality assessments by our AI SkillCoach.

Education

Western Governors University

Bachelor , Business Administration ManagementMay 2024 - Present

Loyola University Chicago

Bachelor, Molecular BiologyAug 2017 - May 2021

Similar Pangeans

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.

Available Now

Book a Call