Top Talent like Christina are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Christina Garnett, EMBA

Customer Success Manager
Community Manager
User Researcher
Salem, VA, US
Market Research
Consulting
Management Consulting
Client Management
Consumer Behavior
Client Communication
HubSpot
Customer Analytics
Customer Discovery
Journey Mapping
Consumer Relations
Customer Experience
Available for hire fromNegotiable
Contracts
Fractional Chief Customer & Community Officer
Christina Garnett is a fractional Chief Customer Officer and advisor known for enhancing customer satisfaction and brand loyalty. Her expertise ranges from Fortune 500 companies to startups, covering sectors from agencies to small businesses. Christina specializes in problem-solving, program optimization, and boosting social media and community engagement to create genuine connections between brands and audiences. Her mastery in social listening, customer experience, and community building is featured in courses by HubSpot Academy, Semrush, and HeyOrca. Christina's practical insights have been shared at INBOUND, Digital Summit, and numerous podcasts. Her thoughts are featured in Adweek, Forbes, The Next Web, PR Daily, Entrepreneur, and Dig

Projects

Teal Connect Community

Created community strategy, launched community, and trained team to further grow and manage it.

Community-Led Content Certification

Co-created Community-Led Content Course: writing script, editing videos, filming, and helping with launch and associated promotional events. See More

Work History

N

Chief Customer Officer (fractional)

neuemotionOperational Excellence: Developed and implemented a comprehensive operational structure for customer onboarding, enhancing the customer experience and reducing onboarding time. Customer Satisfaction Leadership: Established and optimized Customer Satisfaction (CSAT) and Quarterly Business Review (QBR) processes. Thought Leadership & PR Strategy: Spearheaded PR initiatives, securing coverage for neuemotion and team members in prestigious publications such as Forbes, Digiday, and Content Marketing Institute, as well as securing podcast appearances and speaking engagements to enhance brand visibility. Audience Intelligence Development: Designed and executed a detailed framework for building customer profiles and performing audience intelligence, enabling data-driven decisions and targeted marketing strategies.
H

Chief Community Officer (fractional)

HeyOrcaCreation: Co-create the social media version of the Community Canvas. Co-design the Social Media Community Foundations and Community-Led Content Strategy Academy courses. Customer and Community Experience: Incorporate customers as experts and thought leaders into HeyOrca's content. Develop strategies for improved social media and community interaction. Find PR opportunities for the team and community.
B

Chief Customer Officer (fractional)

B Squared Media, LLCAs Chief Customer Officer, likely responsible for developing customer service strategies, enhancing customer satisfaction, and leading customer success initiatives.
T

Chief Experience Officer (fractional)

TealJun 2024 - Sep 2024 • 4 mosCustomer and Community Experience: - Led the strategic planning and execution of the Customer Advisory Board (CAB), engaging top-tier customers to drive product innovation, and gather actionable feedback. - Designed and launched the Teal Connect customer community, fostering peer-to-peer interactions, enhancing customer engagement, and creating a feedback loop that informed product development and marketing strategies. - Assisted in creation of a customer beta testing directory. Strategy: - Developed and refined detailed customer personas based on comprehensive market research and customer insights, ensuring targeted marketing efforts, personalized communication, and enhanced customer experience. - Mapped out the customer journey across multiple touchpoints, identifying key moments of engagement and pain points, and implementing strategies to optimize customer satisfaction and retention. - Implemented metrics and KPIs to track the success of the CAB and community initiatives. - Crafted tailored communication strategies for different customer segments, leveraging personas to deliver relevant content and drive higher engagement across the customer lifecycle. - Built PR SOP and social listening plan - Crafted team responsibility breakdown for CS, Community, and Social
H

Principal Marketing Manager

HubSpotFull-time EmployeeOct 2022 - Dec 2023 • 1 yr 3 mosDeveloped community-led growth strategies and lead HubSpot's HubFans advocacy program, creating and launching the Speaker Bureau and co-creating Sales Hub Community Perspectives. Launched and led Magik Makers NFT project to delight and educate community members about NFTs, web3, and the metaverse. Created social media strategy and management best practices for HubSpot Academy. Led advocacy efforts at INBOUND: Correspondents, HubFans/Community Champions and Magik Maker meetups, and the Daily Recap Show with George B. Thomas.
H

Senior Marketing Manager

HubSpotFull-time EmployeeFeb 2021 - Oct 2022 • 1 yr 9 mosCreated, launched, and led: - HubFans Council and gamified advocacy program - Revenue Council - Advocacy Blog - INBOUND Correspondents Program - INBOUND After-Hours Show with George B. Thomas - HubSpot Academy social media strategy playbook Impact: - Grew HubFans gamified program from 0 to 37k members and 4k+ active advocates and HubFans Council from 0 to 197 top-level advocates across partners and customers. - INBOUND Correspondents created 1,200+ pieces of UGC for 2021 event, 1,600+ pieces of UGC for 2022 event. Strategy: Develop strategy and lead efforts for HubSpot's customer advocacy program (gamified, events, external community, and GTM) Recognition: - 2022 Winner of CustomerX Impact Awards, Innovation Driver Category - Named Top 100 CMA (Customer Marketing and Advocacy) Strategist by Base in 2022 and 2023 - Finalist for CAP Awards, Advocacy Mindset Category - HubFans nominated for two CMX Community 2022 Awards: Best New Community and Best User Group

Education

D

Davidson College

Bachelor's Degree, English Language and Literature, General
Q

Quantic School of Business and Technology

EMBA

Similar Pangeans

Ryan Bonnici

CMO & Growth Leader | Wellhub • Gympass • HubSpot • Salesforce • G2 • Microsoft | Board Director & Advisor
Growth Marketing Management • Creative & Brand Strategy • Content Marketing • 5 years of exp. • New York, NY, US

Danielle Klassen

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Rhonda Hughes

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Elissa Jane Mastel

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Creative & Brand Strategy • Brand Design • Social Media Marketing • 20 years of exp. • Denver, CO, US

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Fractional Chief Customer & Community Officer
Christina Garnett is a fractional Chief Customer Officer and advisor known for enhancing customer satisfaction and brand loyalty. Her expertise ranges from Fortune 500 companies to startups, covering sectors from agencies to small businesses. Christina specializes in problem-solving, program optimization, and boosting social media and community engagement to create genuine connections between brands and audiences. Her mastery in social listening, customer experience, and community building is featured in courses by HubSpot Academy, Semrush, and HeyOrca. Christina's practical insights have been shared at INBOUND, Digital Summit, and numerous podcasts. Her thoughts are featured in Adweek, Forbes, The Next Web, PR Daily, Entrepreneur, and Dig

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Similar Pangeans

Ryan Bonnici

CMO & Growth Leader | Wellhub • Gympass • HubSpot • Salesforce • G2 • Microsoft | Board Director & Advisor
Growth Marketing Management • Creative & Brand Strategy • Content Marketing • 5 years of exp. • New York, NY, US

Danielle Klassen

Fractional Marketing Leader helping Seed through Series A startups achieve market traction faster while building great brands.
Growth Marketing Management • Creative & Brand Strategy • Product Marketing • 8 years of exp. • Penticton, BC, CA

Rhonda Hughes

I help brands connect with their audiences | Award-Winning Marketing Leader | Top 50 Women in Content | Ex. Zoom, SurveyMonkey, Citrix, GoTo, Mural, Spiceworks
Content Marketing • Social Media Marketing • Growth Marketing Management • 18 years of exp. • Santa Rosa, CA, US

Elissa Jane Mastel

Fractional CMO | Scaling Startups with Smart Strategy & Magnetic Marketing | Manifesting Muse & Brand Alchemist
Creative & Brand Strategy • Brand Design • Social Media Marketing • 20 years of exp. • Denver, CO, US

Top Talent like Christina are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Christina Garnett, EMBA

Customer Success Manager
Community Manager
User Researcher
Salem, VA, US
Market Research
Consulting
Management Consulting
Client Management
Consumer Behavior
Client Communication
HubSpot
Customer Analytics
Customer Discovery
Journey Mapping
Consumer Relations
Customer Experience
Available for hire fromNegotiable
Contracts

Projects

Teal Connect Community

Created community strategy, launched community, and trained team to further grow and manage it.

Community-Led Content Certification

Co-created Community-Led Content Course: writing script, editing videos, filming, and helping with launch and associated promotional events.

Work History

N

Chief Customer Officer (fractional)

neuemotionOperational Excellence: Developed and implemented a comprehensive operational structure for customer onboarding, enhancing the customer experience and reducing onboarding time. Customer Satisfaction Leadership: Established and optimized Customer Satisfaction (CSAT) and Quarterly Business Review (QBR) processes. Thought Leadership & PR Strategy: Spearheaded PR initiatives, securing coverage for neuemotion and team members in prestigious publications such as Forbes, Digiday, and Content Marketing Institute, as well as securing podcast appearances and speaking engagements to enhance brand visibility. Audience Intelligence Development: Designed and executed a detailed framework for building customer profiles and performing audience intelligence, enabling data-driven decisions and targeted marketing strategies.
H

Chief Community Officer (fractional)

HeyOrcaCreation: Co-create the social media version of the Community Canvas. Co-design the Social Media Community Foundations and Community-Led Content Strategy Academy courses. Customer and Community Experience: Incorporate customers as experts and thought leaders into HeyOrca's content. Develop strategies for improved social media and community interaction. Find PR opportunities for the team and community.
B

Chief Customer Officer (fractional)

B Squared Media, LLCAs Chief Customer Officer, likely responsible for developing customer service strategies, enhancing customer satisfaction, and leading customer success initiatives.
T

Chief Experience Officer (fractional)

TealJun 2024 - Sep 2024 • 4 mosCustomer and Community Experience: - Led the strategic planning and execution of the Customer Advisory Board (CAB), engaging top-tier customers to drive product innovation, and gather actionable feedback. - Designed and launched the Teal Connect customer community, fostering peer-to-peer interactions, enhancing customer engagement, and creating a feedback loop that informed product development and marketing strategies. - Assisted in creation of a customer beta testing directory. Strategy: - Developed and refined detailed customer personas based on comprehensive market research and customer insights, ensuring targeted marketing efforts, personalized communication, and enhanced customer experience. - Mapped out the customer journey across multiple touchpoints, identifying key moments of engagement and pain points, and implementing strategies to optimize customer satisfaction and retention. - Implemented metrics and KPIs to track the success of the CAB and community initiatives. - Crafted tailored communication strategies for different customer segments, leveraging personas to deliver relevant content and drive higher engagement across the customer lifecycle. - Built PR SOP and social listening plan - Crafted team responsibility breakdown for CS, Community, and Social
H

Principal Marketing Manager

HubSpotFull-time EmployeeOct 2022 - Dec 2023 • 1 yr 3 mosDeveloped community-led growth strategies and lead HubSpot's HubFans advocacy program, creating and launching the Speaker Bureau and co-creating Sales Hub Community Perspectives. Launched and led Magik Makers NFT project to delight and educate community members about NFTs, web3, and the metaverse. Created social media strategy and management best practices for HubSpot Academy. Led advocacy efforts at INBOUND: Correspondents, HubFans/Community Champions and Magik Maker meetups, and the Daily Recap Show with George B. Thomas.
H

Senior Marketing Manager

HubSpotFull-time EmployeeFeb 2021 - Oct 2022 • 1 yr 9 mosCreated, launched, and led: - HubFans Council and gamified advocacy program - Revenue Council - Advocacy Blog - INBOUND Correspondents Program - INBOUND After-Hours Show with George B. Thomas - HubSpot Academy social media strategy playbook Impact: - Grew HubFans gamified program from 0 to 37k members and 4k+ active advocates and HubFans Council from 0 to 197 top-level advocates across partners and customers. - INBOUND Correspondents created 1,200+ pieces of UGC for 2021 event, 1,600+ pieces of UGC for 2022 event. Strategy: Develop strategy and lead efforts for HubSpot's customer advocacy program (gamified, events, external community, and GTM) Recognition: - 2022 Winner of CustomerX Impact Awards, Innovation Driver Category - Named Top 100 CMA (Customer Marketing and Advocacy) Strategist by Base in 2022 and 2023 - Finalist for CAP Awards, Advocacy Mindset Category - HubFans nominated for two CMX Community 2022 Awards: Best New Community and Best User Group

Education

D

Davidson College

Bachelor's Degree, English Language and Literature, General
Q

Quantic School of Business and Technology

EMBA

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.