Top Talent like Davianna are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Davianna Duckett

Customer Success Manager • Sales & Business Development Manager • Kingston, St. Andrew Parish, JM
English
Virtual Assistant
Administrative Support
Customer Service
Sales Management
Data Management
Email Support
G-Suite
Microsoft Office
Available for hire fromNegotiable
Full-Time Roles
Contracts
Experienced Virtual Assistant, Customer support Specialist and Administrative Assistant.
I am a well rounded individual who always seeks to learn new things. I'd call my self a bit of a 'tech sav' as I quickly learn how to navigate any application given. I am born and raised in Jamaica, but aspire to explore other countries in the near future. As a progressive professional with various experience, I believe that I can bring valuable contributions to your team. Identifying innovative approaches and improved solutions to business challenges both motivate and drive me. Observation, inspiration, and determination are my foundation for success. My philosophy is that introducing fresh perspectives and new techniques allow businesses to evolve and grow

Projects

General Profile

Customer Support, Administration and Virtual Assistance.

Work History

J

Administrative Assistat

Jamaica Defense ForceMay 2018 - Sep 2019 • 1 yr 5 mos- Excellent typing skills with speed of 30-50 wpm. - Executed record filing system to improve document organization and management. - Edited documents to improve accuracy of language, flow and readability. - Updated spreadsheets and databases to track, analyze and report on performance and sales data. - Leveraged accounting software to manage expenses and keep track of finances. - Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
S

Customer Engagement Specialist

StarTekDec 2019 - Mar 2020 • 4 mos- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. - Processed refunds and rectified billing issues. - Managed and processed orders - Processed customer adjustments to maintain financial accounts. - De-escalate customer issues. - Answered customer telephone calls promptly to avoid on-hold wait times. - Met customer call guidelines for service levels, handle time and productivity. - Handled 40+ calls with great time management and efficiency.
U

Virtual Assistant

Upwork- Completed business correspondence, transcription, and data entry. - Kept extensive contact list updated with new contacts and changes to existing contacts. - Maintained supervisor's calendar and set up reminders for meetings and appointments. - Organized and managed team tasks using Trello, Dropbox, and Asana. - Utilized Microsoft Teams, Zoom and Blackboard to setup meetings - Managed social media handles, setup and enhance MailChimp, assisted in release of books, developed email database, improved E-commerce. - Travel arrangements - Administrative duties - Email Support - Phone Support - Chat Support - Lead Generation - Spreadsheet Data Entry - Invoice Creation - Payment Tracking - Reservation Scheduling - Calendar Management - Appointment Setting - File & Records Management - Research
I

Sales Representative (Temporary)

Innovative VisionSep 2021 - Dec 2021 • 4 mos- Determined problem areas and resolved issues related to profitability and business objective achievement. - Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer. - Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness. - Increased sales by offering advice on purchases and promoting additional products.
R

Guest Experience Consultant

RecipeUnlimitedDec 2021 - Oct 2022 • 11 mos- Provided phone and chat support to customers, order management, quickly absorbed new information to relay to guests in simple terms, all while maintaining quality assurance of over 95% - Actively listened to customers' requests, confirming full understanding before addressing concerns. - Handled 40+ calls with great time management and efficiency.
P

Social Media Manager & Sales Development Representative

PhreshVajayjayOct 2022 - Mar 2023 • 6 mos- Planned and developed social media campaigns. - Lead generation - Crafted compelling content using Canva. - Posted content across social media accounts. - Engaged with customers on different channels. - Analyzed running campaigns. - Be on top of the latest social media trends. - Kept pricing information UpToDate. - Ensured customer satisfaction. - Handled shipping. - Managed returns and exchanges. - Processed orders. - Managed promotions. - Kept Excel and Google documents UpToDate.

Education

U

University of Technology, Jamaica

Bachelor's Degree, NursingAug 2018 - Aug 2022

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Experienced Virtual Assistant, Customer support Specialist and Administrative Assistant.
I am a well rounded individual who always seeks to learn new things. I'd call my self a bit of a 'tech sav' as I quickly learn how to navigate any application given. I am born and raised in Jamaica, but aspire to explore other countries in the near future. As a progressive professional with various experience, I believe that I can bring valuable contributions to your team. Identifying innovative approaches and improved solutions to business challenges both motivate and drive me. Observation, inspiration, and determination are my foundation for success. My philosophy is that introducing fresh perspectives and new techniques allow businesses to evolve and grow

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Davianna are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Davianna Duckett

Customer Success Manager • Sales & Business Development Manager • Kingston, St. Andrew Parish, JM
English
Virtual Assistant
Administrative Support
Customer Service
Sales Management
Data Management
Email Support
G-Suite
Microsoft Office
Available for hire fromNegotiable
Full-Time Roles
Contracts

Projects

General Profile

Customer Support, Administration and Virtual Assistance.

Work History

J

Administrative Assistat

Jamaica Defense ForceMay 2018 - Sep 2019 • 1 yr 5 mos- Excellent typing skills with speed of 30-50 wpm. - Executed record filing system to improve document organization and management. - Edited documents to improve accuracy of language, flow and readability. - Updated spreadsheets and databases to track, analyze and report on performance and sales data. - Leveraged accounting software to manage expenses and keep track of finances. - Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
S

Customer Engagement Specialist

StarTekDec 2019 - Mar 2020 • 4 mos- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. - Processed refunds and rectified billing issues. - Managed and processed orders - Processed customer adjustments to maintain financial accounts. - De-escalate customer issues. - Answered customer telephone calls promptly to avoid on-hold wait times. - Met customer call guidelines for service levels, handle time and productivity. - Handled 40+ calls with great time management and efficiency.
U

Virtual Assistant

Upwork- Completed business correspondence, transcription, and data entry. - Kept extensive contact list updated with new contacts and changes to existing contacts. - Maintained supervisor's calendar and set up reminders for meetings and appointments. - Organized and managed team tasks using Trello, Dropbox, and Asana. - Utilized Microsoft Teams, Zoom and Blackboard to setup meetings - Managed social media handles, setup and enhance MailChimp, assisted in release of books, developed email database, improved E-commerce. - Travel arrangements - Administrative duties - Email Support - Phone Support - Chat Support - Lead Generation - Spreadsheet Data Entry - Invoice Creation - Payment Tracking - Reservation Scheduling - Calendar Management - Appointment Setting - File & Records Management - Research
I

Sales Representative (Temporary)

Innovative VisionSep 2021 - Dec 2021 • 4 mos- Determined problem areas and resolved issues related to profitability and business objective achievement. - Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer. - Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness. - Increased sales by offering advice on purchases and promoting additional products.
R

Guest Experience Consultant

RecipeUnlimitedDec 2021 - Oct 2022 • 11 mos- Provided phone and chat support to customers, order management, quickly absorbed new information to relay to guests in simple terms, all while maintaining quality assurance of over 95% - Actively listened to customers' requests, confirming full understanding before addressing concerns. - Handled 40+ calls with great time management and efficiency.
P

Social Media Manager & Sales Development Representative

PhreshVajayjayOct 2022 - Mar 2023 • 6 mos- Planned and developed social media campaigns. - Lead generation - Crafted compelling content using Canva. - Posted content across social media accounts. - Engaged with customers on different channels. - Analyzed running campaigns. - Be on top of the latest social media trends. - Kept pricing information UpToDate. - Ensured customer satisfaction. - Handled shipping. - Managed returns and exchanges. - Processed orders. - Managed promotions. - Kept Excel and Google documents UpToDate.

Education

U

University of Technology, Jamaica

Bachelor's Degree, NursingAug 2018 - Aug 2022

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.