Top talent is on Pangea

You are viewing Emmett's profile as a guest. Book a free call with our team to discuss your options for hiring fractional workers on Pangea's industry-leading talent marketplace.

Emmett Ironstone

Customer Success Manager • New York, NY, US
macOS
iOS
Customer Service
Communication
Problem Solving
Conflict Resolution
Attention To Detail
Time Management
Adaptability
Available for hire fromNegotiable
Full-Time Roles
Contracts
Customer focused IT Support professional committed to providing exceptional service.
An IT support professional with diverse skills honed over the course of 9+ years in various industries, I excel in delivering white-glove technical support to customers. I am customer focused, committed to providing exceptional service, and possess strong communication, problem-solving, and organizational skills. With technical expertise, leadership experience, and a passion for ongoing development, I am a great fit to any team. Currently, I am excited to further develop my skills through the Google IT Support Professional Certificate.

Work History

A

AppleCare Advisor

AppleSep 2016 - Apr 2018 • 1 yr 8 mos-Delivered white glove technical support over the phone to consumers with iOS, MacOS, and WatchOS. -Cultivated brand trust with consumers by resolving issues with satisfaction over 90% of the time. -Customized communication style to ensure customers of every skill level could accurately complete troubleshooting steps. -Analyzed technical information across multiple tools while engaging with customers. -Expanded own product knowledge consistently to maintain updated practices and resolve new issues efficiently.
S

Shift Supervisor

Startbucks Coffee CompanyFeb 2020 - Apr 2023 • 3 yrs 3 mos-Directs partner deployment to successfully serve 300-400 customers daily. -Excels at customer service by connecting with customers in a short period of time. -Mentors partners to improve their skills and cultivate growth leading to promotion. Implemented policies to improve store food safety and cleanliness. -Redesigned store layout to maximize work flow and efficiency.
S

Team Lead

Switchyard Brewing CompanyMay 2018 - Mar 2020 • 1 yr 11 mos-Collaborated with Management Team and employees to create new policies. -Cultivated partnerships and worked collaboratively with external vendors that increased sales. -Analyzed and Implemented a new tipping system yielding employees higher income.

Education

Indiana University Bloomington

Bachelor of Science, Game Design2014 - 2018
C

Coursera

Google IT Support Certificate, Information Technology2023 - Present

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Customer focused IT Support professional committed to providing exceptional service.
An IT support professional with diverse skills honed over the course of 9+ years in various industries, I excel in delivering white-glove technical support to customers. I am customer focused, committed to providing exceptional service, and possess strong communication, problem-solving, and organizational skills. With technical expertise, leadership experience, and a passion for ongoing development, I am a great fit to any team. Currently, I am excited to further develop my skills through the Google IT Support Professional Certificate.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top talent is on Pangea

You are viewing Emmett's profile as a guest. Book a free call with our team to discuss your options for hiring fractional workers on Pangea's industry-leading talent marketplace.

Emmett Ironstone

Customer Success Manager • New York, NY, US
macOS
iOS
Customer Service
Communication
Problem Solving
Conflict Resolution
Attention To Detail
Time Management
Adaptability
Available for hire fromNegotiable
Full-Time Roles
Contracts

Work History

A

AppleCare Advisor

AppleSep 2016 - Apr 2018 • 1 yr 8 mos-Delivered white glove technical support over the phone to consumers with iOS, MacOS, and WatchOS. -Cultivated brand trust with consumers by resolving issues with satisfaction over 90% of the time. -Customized communication style to ensure customers of every skill level could accurately complete troubleshooting steps. -Analyzed technical information across multiple tools while engaging with customers. -Expanded own product knowledge consistently to maintain updated practices and resolve new issues efficiently.
S

Shift Supervisor

Startbucks Coffee CompanyFeb 2020 - Apr 2023 • 3 yrs 3 mos-Directs partner deployment to successfully serve 300-400 customers daily. -Excels at customer service by connecting with customers in a short period of time. -Mentors partners to improve their skills and cultivate growth leading to promotion. Implemented policies to improve store food safety and cleanliness. -Redesigned store layout to maximize work flow and efficiency.
S

Team Lead

Switchyard Brewing CompanyMay 2018 - Mar 2020 • 1 yr 11 mos-Collaborated with Management Team and employees to create new policies. -Cultivated partnerships and worked collaboratively with external vendors that increased sales. -Analyzed and Implemented a new tipping system yielding employees higher income.

Education

Indiana University Bloomington

Bachelor of Science, Game Design2014 - 2018
C

Coursera

Google IT Support Certificate, Information Technology2023 - Present

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
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