Top Talent like Erica are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Erica N

Operations Manager • Graphic Designer • Customer Success Manager • Metairie, LA, US
Administrative Support
Canva
Microsoft Excel
Google Docs
Insurance Verification
Calednly
Microsoft Outlook
Management Consulting
Google Sheets
Scheduling
Typing
Customer Service
Email Support
Trello
Virtual Assistant
Microsoft Access
Office Administration
Office Assistant
Client Communication
Data Entry
Consumer Relations
Customer Experience
Available for hire fromNegotiable
Contracts
Results-Driven Operations Specialist Enhancing Processes and Client Experience.
As an organized and results-driven professional, I thrive on improving efficiency and keeping things running smoothly. I’ve managed client schedules with zero conflicts, streamlined processes that boosted turnaround times by 25%, and maintained a 98% client satisfaction rate. Whether it’s refining SOPs or ensuring seamless benefit administration, I’m always focused on making operations more effective. When I’m not fine-tuning processes, you’ll find me diving into research or exploring new ways to enhance productivity.

Projects

Virtual Customer Experience and Design

Providing comprehensive virtual customer care, design, and administrative support, I manage over 150 client interactions monthly while consistently achieving a 98% satisfaction rate. I specialize in seamless calendar management with zero scheduling conflicts, research that enhances project turnaround by 25%, and developing SOPs that improve operational efficiency by 30%. Additionally, I handle administrative tasks like document management and data entry precisely, ensuring smooth, organized operations across the board.See More

Work History

T

Virtual Assistant

The Aloha Touch LLCProvide virtual support and assistance to directors, managers, and team leaders in the company. Create presentations, travel arrangements, and content for social media channels according to the instructions given. Identify and implement new and innovative ways to increase productivity and streamline workflow, including creating Excel workbooks to track company inventory and project progress. Research and organize company contacts.
C

Patient Access Representative

Children's Hospital New OrleansAug 2021 - Feb 2022 • 7 mosEstablished positive relationships with both patients and team members by using strong interpersonal skills and oral/written communication. Focused on team-driven developments and productivity achieved through routine communication and assessment evaluations of management. Processed administrative paperwork and updated confidential files and daily functions of the assigned responsibilities.
H

Tech Assistant, Administrative Assistant

Hull & CompanyJan 2018 - May 2020 • 2 yrs 5 mosHandled electronic documents from agents and carriers for insurance policies, binders, and endorsements. Provided administrative support for the underwriter and team members. Reviewed files for completion and accuracy. Answered and transferred calls, opened mail, and distributed general faxes. Coordinated the administrative flow of information within the office by managing and distributing general faxes. Managed loss runs for all brokers, entering data for new and renewal submissions through Pips program. Assigned inspection scheduling and ensured that all inspection reports were completed by designated deadlines.
L

Administrative Coordinator 3

Louisiana Motor Vehicle CommissionMay 2017 - Nov 2018 • 1 yr 7 mosPerformed administrative tasks and coordinated activities to support the operations of the Louisiana Motor Vehicle Commission.

Education

D

Delgado Community College

Associate of Science - AS, Computer/Information Technology Administration and Management2011 - 2014

Similar Pangeans

Maria Luna Orcine

* Detail-oriented operations manager with experience in process improvement. * Versatile Virtual Assistant and with a passion in creating graphics.
Sales & Business Development • Social Media Marketing • Product Management • 15 years of exp. • PH

Mide A,

Email marketer | Website Designer | Social media manager | Virtual assistant| UI designer
Social Media Marketing • Content Marketing • 2 years of exp. • NG

Augustine Nwanne

Virtual assistant| increase your company work proficiency by hiring a virtual assistant with a diverse skill set and complex problem solving skills
Customer Success • Graphic Design • 1 years of exp. • Benin City, ED, NG

Caitlin Chaparro

Virtual Assistant for Founders & Small Teams | Admin, Socials, Travel | Trusted, Detail-Oriented, AI-Savvy
Operations Management • Copywriting • Community Management • 1 years of exp. • St. Petersburg, FL, US

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Results-Driven Operations Specialist Enhancing Processes and Client Experience.
As an organized and results-driven professional, I thrive on improving efficiency and keeping things running smoothly. I’ve managed client schedules with zero conflicts, streamlined processes that boosted turnaround times by 25%, and maintained a 98% client satisfaction rate. Whether it’s refining SOPs or ensuring seamless benefit administration, I’m always focused on making operations more effective. When I’m not fine-tuning processes, you’ll find me diving into research or exploring new ways to enhance productivity.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Similar Pangeans

Maria Luna Orcine

* Detail-oriented operations manager with experience in process improvement. * Versatile Virtual Assistant and with a passion in creating graphics.
Sales & Business Development • Social Media Marketing • Product Management • 15 years of exp. • PH

Mide A,

Email marketer | Website Designer | Social media manager | Virtual assistant| UI designer
Social Media Marketing • Content Marketing • 2 years of exp. • NG

Augustine Nwanne

Virtual assistant| increase your company work proficiency by hiring a virtual assistant with a diverse skill set and complex problem solving skills
Customer Success • Graphic Design • 1 years of exp. • Benin City, ED, NG

Caitlin Chaparro

Virtual Assistant for Founders & Small Teams | Admin, Socials, Travel | Trusted, Detail-Oriented, AI-Savvy
Operations Management • Copywriting • Community Management • 1 years of exp. • St. Petersburg, FL, US

Top Talent like Erica are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Erica N

Operations Manager • Graphic Designer • Customer Success Manager • Metairie, LA, US
Administrative Support
Canva
Microsoft Excel
Google Docs
Insurance Verification
Calednly
Microsoft Outlook
Management Consulting
Google Sheets
Scheduling
Typing
Customer Service
Email Support
Trello
Virtual Assistant
Microsoft Access
Office Administration
Office Assistant
Client Communication
Data Entry
Consumer Relations
Customer Experience
Available for hire fromNegotiable
Contracts

Projects

Virtual Customer Experience and Design

Providing comprehensive virtual customer care, design, and administrative support, I manage over 150 client interactions monthly while consistently achieving a 98% satisfaction rate. I specialize in seamless calendar management with zero scheduling conflicts, research that enhances project turnaround by 25%, and developing SOPs that improve operational efficiency by 30%. Additionally, I handle administrative tasks like document management and data entry precisely, ensuring smooth, organized operations across the board.

Work History

T

Virtual Assistant

The Aloha Touch LLCProvide virtual support and assistance to directors, managers, and team leaders in the company. Create presentations, travel arrangements, and content for social media channels according to the instructions given. Identify and implement new and innovative ways to increase productivity and streamline workflow, including creating Excel workbooks to track company inventory and project progress. Research and organize company contacts.
C

Patient Access Representative

Children's Hospital New OrleansAug 2021 - Feb 2022 • 7 mosEstablished positive relationships with both patients and team members by using strong interpersonal skills and oral/written communication. Focused on team-driven developments and productivity achieved through routine communication and assessment evaluations of management. Processed administrative paperwork and updated confidential files and daily functions of the assigned responsibilities.
H

Tech Assistant, Administrative Assistant

Hull & CompanyJan 2018 - May 2020 • 2 yrs 5 mosHandled electronic documents from agents and carriers for insurance policies, binders, and endorsements. Provided administrative support for the underwriter and team members. Reviewed files for completion and accuracy. Answered and transferred calls, opened mail, and distributed general faxes. Coordinated the administrative flow of information within the office by managing and distributing general faxes. Managed loss runs for all brokers, entering data for new and renewal submissions through Pips program. Assigned inspection scheduling and ensured that all inspection reports were completed by designated deadlines.
L

Administrative Coordinator 3

Louisiana Motor Vehicle CommissionMay 2017 - Nov 2018 • 1 yr 7 mosPerformed administrative tasks and coordinated activities to support the operations of the Louisiana Motor Vehicle Commission.

Education

D

Delgado Community College

Associate of Science - AS, Computer/Information Technology Administration and Management2011 - 2014

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.