Monicah Wangui

Operations Manager • Customer Success Manager • Berlin, BE, DE

Communication

Time Management

Adaptability

Financial Management

Budgeting

Risk Management

Problem Solving

Leadership

Available for hire fromNegotiable

Full-Time Roles

Contracts

Dynamic Business Manager with Strong Project Management Skills and a Track Record of Delivering Successful Initiatives

I am a dedicated Business Management and Project Management professional with a passion for blending innovation and strategy. With a Bachelor's degree in Business Management and a Master's in Project Management, I bring a solid foundation of knowledge and hands-on experience. Over 5 years in the field, I have honed my skills in leading teams, driving project success, and optimizing operations. Thriving in fast-paced environments, I excel at problem-solving and transforming challenges into opportunities. By fostering collaboration and inspiring peak performance, I ensure seamless project execution and remarkable results. With a keen eye for detail and a strategic mindset, I uncover hidden potential and drive continuous improvement.

Projects

Implementation of a sales process automation system

As a Project and Operations Manager, I led a team in implementing a Sales Process Automation System for a global company in the technology industry. The objective was to streamline their sales operations, improve efficiency, and enhance customer experience. Key Responsibilities and Demonstrated Skills: Project Planning and Execution: Conducted a comprehensive analysis of the client's existing sales processes and identified pain points and areas for improvement. Developed a detailed project plan, including milestones, deliverables, and resource allocation. Led a cross-functional team of developers, designers, and sales representatives to ensure smooth project execution. Stakeholder Engagement and Communication: Engaged with key stakeholders, including the client's sales managers and executives, to understand their requirements and align project goals. Conducted regular status meetings, providing detailed progress reports and updates on milestones and deliverables. Demonstrated excellent communication skills by translating technical concepts into non-technical language, ensuring clear understanding and buy-in from clients. Process Optimization and System Customization: Collaborated with the client's sales team to identify opportunities for process automation and customization within the Sales Process Automation System. Developed tailored solutions to meet specific client needs, such as creating custom workflows, automated reporting, and personalized dashboards. Implemented system integrations with other tools, such as CRM platforms, to ensure seamless data flow and enhance overall sales effectiveness. Training and Change Management: Developed and delivered training sessions to ensure smooth user adoption of the new system. Created comprehensive training materials, including user guides and video tutorials, to support the client's sales team during the transition. See More

Work History

Project Manager

New Eastafrika companyJan 2020 - Dec 2022 • 3 yrsProject Planning and Execution: Develop project plans, including timelines, milestones, and resource allocation. Coordinate and lead cross-functional teams to ensure successful project execution. Monitor project progress, identify risks, and implement mitigation strategies. Facilitate communication and collaboration between different departments and stakeholders. Operations Management: Oversee day-to-day operations, ensuring efficient workflow and resource utilization. Optimize operational processes to enhance productivity and minimize costs. Develop and implement standard operating procedures (SOPs) to ensure consistency and quality. Identify areas for improvement and implement strategies to streamline operations. Team Management: Hire, train, and supervise team members, fostering a collaborative and high-performing culture. Assign tasks, set goals, and provide regular feedback and performance evaluations. Encourage professional development and provide necessary support and resources. Financial Management: Develop and manage budgets for projects and operations, monitoring expenses and ensuring cost control. Identify cost-saving opportunities and implement strategies to maximize efficiency. Analyze financial data, prepare reports, and provide recommendations for decision-making. Stakeholder Engagement: Engage with internal and external stakeholders, including clients, vendors, and partners. Manage expectations, communicate project updates, and address any concerns or issues. Build and maintain strong relationships to ensure successful project delivery and customer satisfaction. Continuous Improvement: Identify areas for process improvement and implement best practices. Conduct regular performance assessments, track key performance indicators, and implement corrective actions as needed. Stay updated with industry trends and technologies, incorporating them into operations and projects

Education

Technical University of Mombasa

Bachelors Degree, Business ManagementJan 2012 - Dec 2015

Mount Kenya University

Masters Degree, Project planning and managementApr 2016 - Oct 2018

Similar Pangeans

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.

Available Now

Book a Call