Top Talent like Ralph are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Ralph Esposito

Customer Success Manager • New York, NY, US
Account Management
Team Management
Process Improvement
Available for hire fromNegotiable
Contracts
Technologist | Problem Solver | Idea Generator | Client Advocate | Mentor | Professional Life Saver
A highly accomplished and seasoned leader with dynamic experience of delivering excellent enterprise-level services at the forefront of Technology. I am adept at identifying, diagnosing and troubleshooting complex issues and providing best in class solutions to maintain operational effectiveness at a high level. My demonstrated experience in Support / Application Engineering and a thorough understanding of Customer Service Excellence, coupled with my keen business acumen, have enabled me to deliver excellent results across a wide range of industries. Top class Client Satisfaction and outstanding Return on Investment (ROI) are at the forefront of my accomplishments.

Projects

Social Native

• Moderated queue of support issues to keep client satisfaction high while building on the client relationship. • Coordinated escalation of issues to Technical Teams. (Solution Architects, Development Teams, etc.) • Refine/revise Service Level Agreements(SLAs), setting priority levels, definitions, and workflows. Highlights • Mentored personnel for personal growth and professional development. • Authored technical documentation to create a valuable customer knowledge base for self-help; built technical training curricula and paths to help clients get the most out of our products/platforms. • Created support paths based on the needs of project managers, account managers, sales and marketing teams.See More

Work History

O

Technical Consultant

Olapic by Social NativeAs an innovative content solutions provider and the only connected platform for the curation, creation, and enhancement of consumer, influencer, and brand visual content, I am the front line of Olapic’s customer experience. I provide white-glove technical support to our rapidly expanding global customer base.

Education

Rutgers University-Newark

Certificate, Full Stack Development

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Technologist | Problem Solver | Idea Generator | Client Advocate | Mentor | Professional Life Saver
A highly accomplished and seasoned leader with dynamic experience of delivering excellent enterprise-level services at the forefront of Technology. I am adept at identifying, diagnosing and troubleshooting complex issues and providing best in class solutions to maintain operational effectiveness at a high level. My demonstrated experience in Support / Application Engineering and a thorough understanding of Customer Service Excellence, coupled with my keen business acumen, have enabled me to deliver excellent results across a wide range of industries. Top class Client Satisfaction and outstanding Return on Investment (ROI) are at the forefront of my accomplishments.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Ralph are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Ralph Esposito

Customer Success Manager • New York, NY, US
Account Management
Team Management
Process Improvement
Available for hire fromNegotiable
Contracts

Projects

Social Native

• Moderated queue of support issues to keep client satisfaction high while building on the client relationship. • Coordinated escalation of issues to Technical Teams. (Solution Architects, Development Teams, etc.) • Refine/revise Service Level Agreements(SLAs), setting priority levels, definitions, and workflows. Highlights • Mentored personnel for personal growth and professional development. • Authored technical documentation to create a valuable customer knowledge base for self-help; built technical training curricula and paths to help clients get the most out of our products/platforms. • Created support paths based on the needs of project managers, account managers, sales and marketing teams.

Work History

O

Technical Consultant

Olapic by Social NativeAs an innovative content solutions provider and the only connected platform for the curation, creation, and enhancement of consumer, influencer, and brand visual content, I am the front line of Olapic’s customer experience. I provide white-glove technical support to our rapidly expanding global customer base.

Education

Rutgers University-Newark

Certificate, Full Stack Development

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.