Top talent is on Pangea

You are viewing Shannika's profile as a guest. Book a free call with our team to discuss your options for hiring fractional workers on Pangea's industry-leading talent marketplace.

Shannika Gayle

Operations Manager • Business Intelligence Analyst • Jamaica
Customer Service
Time Management
Project Management
Microsoft Office
Available for hire fromNegotiable
Contracts
Full-Time Roles
Results-oriented, customer-centric and self-motivated professional with a strong work ethic to be a part of your team
Technology savvy, initiative-taking administrative professional with over seven (7) years of experience, four (4) of which is office experience, providing administrative and secretarial support. An initiative-taking problem-solver with proven ability to efficiently plan and manage multiple activities to meet tight deadlines. Proven efficiency and known for increasing productivity.

Work History

J

UNDERWRITER/SUPERVISOR

JN GENERAL INSURANCE COMPANY (JNGI)Jul 2015 - Jul 2018 • 3 yrs 1 moStarted as a Customer Service Representative/Underwriter and promoted to Supervisor: • Successfully managed all office operations in the absence of the Manager. • Conducted records management and filing of documents; conducted reconciliation. • Supported team members to review new business and renewal applications for final decision. • Established and maintained operating schedules to provide effective management coverage for key areas and to successfully achieve customer service objectives. • Provided analytical input to determine the level of acceptable risk by reviewing applications for insurance coverage and loss control. • Negotiated insurance coverage, policy pricing and service delivery during meetings with customers, agents, and brokers.
M

SENIOR SECRETARY

MINISTRY OF INDUSTRY, COMMERCE, AGRICULTURE AND FISHERIES (MICAF) - HRD UNITAug 2018 - Aug 2020 • 2 yrs 1 mo• Received, sorted, prioritized and routed all incoming correspondences, filing and records management of confidential staff information. • Secured training centers owned by the Ministry for internal and external meetings and events • Prepared payment vouchers and commitment vouchers and invoices for payments to suppliers; • Prepared monthly attendance reports for staff. • Assisted with planning and executing training sessions carried out by the HRD Unit, E.g.: Stress Management, Time Management, Mental Health Awareness, Customer service • Prepared PowerPoint presentations; created brochures and other promotional materials • Managed office inventory by restocking supplies, preparing and submitting Purchase Orders (POs) • Greeted visitors in a warm and professional manner and maintained immaculately clean reception areas • Managed the master department calendar for Executive staff; scheduled internal and external meetings.
M

ADMINISTRATIVE ASSISTANT

MINISTRY OF INDUSTRY, INVESTMENT & COMMERCE (MIIC) – MSME DIVISIONSep 2020 - Present • 4 yrs 2 mos• Assists with planning and organizing internal and external meeting and events and meetings with high-level local and international partners; provides logistics support with booking external and internal meeting rooms. • Manages and maintains stakeholder database of public and private sector stakeholders. • Maintains the calendars of the Senior Director, Directors and Managers, schedules meetings and ensures no conflict and send reminders. • Strengthens operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports; maintains the personal files of staff (sick, personal & vacation leave etc.); prepares monthly attendance report and submit to HR. • Provides administrative support to Management during meeting – records, prepares and disseminates meeting reports. • Prepares for signature and dispatches internal correspondences; receives, reviews and routes correspondences to Management; manages and maintains general filing system for correspondences and documents. • Procures office supplies and equipment, maintains offices supply inventory, carefully adhering to the annual budget and procurement procedures.

Education

University of the West Indies

Bachelor of Science, Management StudiesSep 2017 - Present
M

Management Institute of National Development (MIND)

Certificate, Administrative Management Level 1-2Aug 2019 - Dec 2019
P

Port Maria Vocational Training Centre

Diploma, Administrative Assistant, NCTVET, Jun 2013 - Jun 2014

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Results-oriented, customer-centric and self-motivated professional with a strong work ethic to be a part of your team
Technology savvy, initiative-taking administrative professional with over seven (7) years of experience, four (4) of which is office experience, providing administrative and secretarial support. An initiative-taking problem-solver with proven ability to efficiently plan and manage multiple activities to meet tight deadlines. Proven efficiency and known for increasing productivity.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top talent is on Pangea

You are viewing Shannika's profile as a guest. Book a free call with our team to discuss your options for hiring fractional workers on Pangea's industry-leading talent marketplace.

Shannika Gayle

Operations Manager • Business Intelligence Analyst • Jamaica
Customer Service
Time Management
Project Management
Microsoft Office
Available for hire fromNegotiable
Contracts
Full-Time Roles

Work History

J

UNDERWRITER/SUPERVISOR

JN GENERAL INSURANCE COMPANY (JNGI)Jul 2015 - Jul 2018 • 3 yrs 1 moStarted as a Customer Service Representative/Underwriter and promoted to Supervisor: • Successfully managed all office operations in the absence of the Manager. • Conducted records management and filing of documents; conducted reconciliation. • Supported team members to review new business and renewal applications for final decision. • Established and maintained operating schedules to provide effective management coverage for key areas and to successfully achieve customer service objectives. • Provided analytical input to determine the level of acceptable risk by reviewing applications for insurance coverage and loss control. • Negotiated insurance coverage, policy pricing and service delivery during meetings with customers, agents, and brokers.
M

SENIOR SECRETARY

MINISTRY OF INDUSTRY, COMMERCE, AGRICULTURE AND FISHERIES (MICAF) - HRD UNITAug 2018 - Aug 2020 • 2 yrs 1 mo• Received, sorted, prioritized and routed all incoming correspondences, filing and records management of confidential staff information. • Secured training centers owned by the Ministry for internal and external meetings and events • Prepared payment vouchers and commitment vouchers and invoices for payments to suppliers; • Prepared monthly attendance reports for staff. • Assisted with planning and executing training sessions carried out by the HRD Unit, E.g.: Stress Management, Time Management, Mental Health Awareness, Customer service • Prepared PowerPoint presentations; created brochures and other promotional materials • Managed office inventory by restocking supplies, preparing and submitting Purchase Orders (POs) • Greeted visitors in a warm and professional manner and maintained immaculately clean reception areas • Managed the master department calendar for Executive staff; scheduled internal and external meetings.
M

ADMINISTRATIVE ASSISTANT

MINISTRY OF INDUSTRY, INVESTMENT & COMMERCE (MIIC) – MSME DIVISIONSep 2020 - Present • 4 yrs 2 mos• Assists with planning and organizing internal and external meeting and events and meetings with high-level local and international partners; provides logistics support with booking external and internal meeting rooms. • Manages and maintains stakeholder database of public and private sector stakeholders. • Maintains the calendars of the Senior Director, Directors and Managers, schedules meetings and ensures no conflict and send reminders. • Strengthens operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports; maintains the personal files of staff (sick, personal & vacation leave etc.); prepares monthly attendance report and submit to HR. • Provides administrative support to Management during meeting – records, prepares and disseminates meeting reports. • Prepares for signature and dispatches internal correspondences; receives, reviews and routes correspondences to Management; manages and maintains general filing system for correspondences and documents. • Procures office supplies and equipment, maintains offices supply inventory, carefully adhering to the annual budget and procurement procedures.

Education

University of the West Indies

Bachelor of Science, Management StudiesSep 2017 - Present
M

Management Institute of National Development (MIND)

Certificate, Administrative Management Level 1-2Aug 2019 - Dec 2019
P

Port Maria Vocational Training Centre

Diploma, Administrative Assistant, NCTVET, Jun 2013 - Jun 2014

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
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