Top talent is on Pangea

You are viewing Freida's profile as a guest. Book a free call with our team to discuss your options for hiring fractional workers on Pangea's industry-leading talent marketplace.

Freida Ekwueme

Customer Success Manager • Operations Manager • Houston, TX, US
Product Management
SaaS
Problem Solving
Program Coordination
Process Improvement
Communication
Available for hire fromNegotiable
Full-Time Roles
Contracts
Detail driven operations coordinator with a passion for innovation and continuous improvement with a creative and forward-thinking mindset.
As a highly motivated and detail-oriented operations coordinator, I've gained extensive experience managing complex operations and optimizing processes to drive efficiency and reduce costs. With a strong background in data analysis and project management, I'm able to identify areas for improvement and implement solutions that deliver measurable results. Outside of work, I enjoy staying active through cycling and hiking and love trying out new restaurants around the city.

Projects

Visual SaaS B2B pitch

A visual representation of how sales representatives worked tirelessly to fix pain points for their customers/ clients

Designing my first webpage

After taking some time to code learn how to write codes and design websites, I decided to work on something to showcase it

Work History

C

CXS fellow

ClimbHireAug 2022 - Dec 2022 • 5 mosCollaborated with cross-functional teams to improve the end-to-end customer experience, resulting in a 20% increase in cohort engagement rates. Conducted in-depth cohort research to identify pain points and opportunities for improvement, resulting in a 25% decrease in cohort complaints. Developed and delivered training programs for customer experience associates, increasing their knowledge and skills in areas such as active listening, empathy, and conflict resolution. Analyzed customer data and trends to inform business strategy and decision-making, and presented findings and recommendations to senior leadership.
T

Customer Support Associate

TechVillagersMay 2018 - Sep 2020 • 2 yrs 5 mosResolved an average of 75 customer inquiries per day via phone, email, and chat, maintaining a 95% customer satisfaction rating based on post-interaction surveys. Demonstrated proficiency in Salesforce and Zendesk, accurately recording and tracking customer interactions, resulting in a 20% reduction in response time and an 18% increase in first-call resolution rates. Consistently exceeded monthly sales goals by an average of 10%, leveraging strong product knowledge and consultative selling techniques to drive revenue and increase customer lifetime value. Assisted in the development and implementation of a new customer support training program, resulting in a 15% increase in the speed of onboarding new hires and a 12% increase in customer satisfaction scores. Conducted detailed root cause analysis on customer escalations, identifying trends and working with cross-functional teams to implement process improvements that reduced escalations by 25% over a six-month period.
T

Project Manager

TellEmDec 2018 - Present • 5 yrs 9 mosSuccessfully managed the implementation of a new CRM system, completing the project on time and within budget, resulting in a 20% increase in sales productivity and a 15% reduction in customer complaints. Led a cross-functional team of 10 in the development and launch of a new product, increasing revenue by 25% and achieving a 90% customer satisfaction rating in the first year. Utilized project management software to track project timelines, deliverables, and budgets, resulting in a 30% reduction in project delays and a 10% increase in on-time project completion. Conducted regular risk assessments and contingency planning, minimizing project risk by 15% and reducing the number of project issues by 20%. Developed and implemented a new project management process, resulting in a 25% increase in project success rates and a 20% reduction in project-related expenses.

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Detail driven operations coordinator with a passion for innovation and continuous improvement with a creative and forward-thinking mindset.
As a highly motivated and detail-oriented operations coordinator, I've gained extensive experience managing complex operations and optimizing processes to drive efficiency and reduce costs. With a strong background in data analysis and project management, I'm able to identify areas for improvement and implement solutions that deliver measurable results. Outside of work, I enjoy staying active through cycling and hiking and love trying out new restaurants around the city.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top talent is on Pangea

You are viewing Freida's profile as a guest. Book a free call with our team to discuss your options for hiring fractional workers on Pangea's industry-leading talent marketplace.

Freida Ekwueme

Customer Success Manager • Operations Manager • Houston, TX, US
Product Management
SaaS
Problem Solving
Program Coordination
Process Improvement
Communication
Available for hire fromNegotiable
Full-Time Roles
Contracts

Projects

Visual SaaS B2B pitch

A visual representation of how sales representatives worked tirelessly to fix pain points for their customers/ clients

Designing my first webpage

After taking some time to code learn how to write codes and design websites, I decided to work on something to showcase it

Work History

C

CXS fellow

ClimbHireAug 2022 - Dec 2022 • 5 mosCollaborated with cross-functional teams to improve the end-to-end customer experience, resulting in a 20% increase in cohort engagement rates. Conducted in-depth cohort research to identify pain points and opportunities for improvement, resulting in a 25% decrease in cohort complaints. Developed and delivered training programs for customer experience associates, increasing their knowledge and skills in areas such as active listening, empathy, and conflict resolution. Analyzed customer data and trends to inform business strategy and decision-making, and presented findings and recommendations to senior leadership.
T

Customer Support Associate

TechVillagersMay 2018 - Sep 2020 • 2 yrs 5 mosResolved an average of 75 customer inquiries per day via phone, email, and chat, maintaining a 95% customer satisfaction rating based on post-interaction surveys. Demonstrated proficiency in Salesforce and Zendesk, accurately recording and tracking customer interactions, resulting in a 20% reduction in response time and an 18% increase in first-call resolution rates. Consistently exceeded monthly sales goals by an average of 10%, leveraging strong product knowledge and consultative selling techniques to drive revenue and increase customer lifetime value. Assisted in the development and implementation of a new customer support training program, resulting in a 15% increase in the speed of onboarding new hires and a 12% increase in customer satisfaction scores. Conducted detailed root cause analysis on customer escalations, identifying trends and working with cross-functional teams to implement process improvements that reduced escalations by 25% over a six-month period.
T

Project Manager

TellEmDec 2018 - Present • 5 yrs 9 mosSuccessfully managed the implementation of a new CRM system, completing the project on time and within budget, resulting in a 20% increase in sales productivity and a 15% reduction in customer complaints. Led a cross-functional team of 10 in the development and launch of a new product, increasing revenue by 25% and achieving a 90% customer satisfaction rating in the first year. Utilized project management software to track project timelines, deliverables, and budgets, resulting in a 30% reduction in project delays and a 10% increase in on-time project completion. Conducted regular risk assessments and contingency planning, minimizing project risk by 15% and reducing the number of project issues by 20%. Developed and implemented a new project management process, resulting in a 25% increase in project success rates and a 20% reduction in project-related expenses.

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
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