Brandon Musto

Operations Manager • Customer Success Manager • Milton, MA, US

Top Earner

Data Analysis

Microsoft Office

Market Research

Customer Experience

Blog Writing

Marketing

Available for hire fromNegotiable

MSBA student with a passion for startups

I am a recent (May 2022) MS in Business Analytics graduate from Brandeis University with a passion for startups, technology, and geopolitics. I am a strong writer, marketer, and business strategist with an analytical mindset. When I'm not in class or working, I'm often playing baseball or eating sushi!

Projects

The Outer Space Reusability Race

One of several articles I wrote for the sustainability site Planet Home. This post focused on the advances in rocket technology in recent years, and how the future will continue to build and improve rocket reusability, which is better for the environment and shareholders alike. See More

Work History

Data Analyst Contractor

Lunchclub AIDec 2021 - Present • 2 yrs 11 mos- Analyze and feed hundreds of qualitative and quantitative data pieces each week into proprietary ML/AI algorithm - Collaborate with teammates around the globe, peer-reviewing work through feedback scoring system

Product Manager/ Customer Support

BrandaSep 2017 - May 2020 • 2 yrs 8 mos- Launched MVP and open beta for all-in-one app for Brandeis students via social media, print, and viral marketing - Triaged over 300 inbound work orders for things like broken sinks and draws, forwarding them to the proper departments. - Consulted with tech team as product manager, relaying feedback from users to push 15 updates centered on accessibility

Stone Mason/ Social Media Coordinator

Mario Musto ConstructionMay 2020 - Dec 2020 • 8 mos Constructed over 30 hardscape projects using veneer stone, granite, and concrete pavers for 60 hours a week Developed strong comradery with Brazilian speaking co-workers, catalyzing the quality of our masonry projects Produced weekly social media posts highlighting each project, increasing Instagram followers 100% with each post

Business Analyst/ Customer Support Associate

SPLITFITFeb 2018 - Jan 2019 • 1 yr Integrated SEO techniques into personal training blogs via WordPress Utilized the Intercom customer support platform, rapidly responding to customers' questions and needs Reviewed company strategy, including pricing models and potential competitors, in executive board meetings

Finance Summer Intern

Mayflower AdvisorsMay 2017 - Aug 2017 • 3 mos Consulted with incoming fund managers to analyze market trends and forces Probed news releases, analyzing both global and local financial and geopolitical trends Leveraged Excel and Adobe to transfer client accounts onto a new investing platform

Fall Analyst

Western Jihadism ProjectAug 2019 - Oct 2019 • 3 mos Led small team of researchers using proprietary software to add known terrorists to visualization and mapping database Researched over 300 court documents and warrants to uncover key identifiers such as age, location, and links to terrorist organizations (https://www.brandeis.edu/klausen-jihadism/)

Reviews

Exceeds ExpectationsRecommended by clients 2 times.

Brandon has received Kudos for:

Reliability (1)

Innovation (1)

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"Did an excellent job and was a great communicator. "

Ken G.The Professional Athlete Podcast

Education

Brandeis University

Bachelor's Degree, Business AnalyticsSep 2018 - May 2022

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