Top Talent like Adolfo are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Adolfo Rodriguez

Customer Success Manager • San Miguel de Tucumán, Tucumán, AR
Agile
Spanish
English
Customer Experience
Customer Service
G-Suite
Communication
Zendesk
CRM
Available for hire fromNegotiable
Full-Time Roles
Contracts
Customer Support | Customer Experience | Remote
I am dedicated to ensuring that people have top-notch experiences using products. From addressing and solving customers' issues to automating support processes and educating users, I work across various aspects of customer success to deliver optimal outcomes. Combining my skills in testing products and advocating for users' needs, I provide valuable insights to development, design, and product teams, helping them improve the quality of the products, user experiences, and ultimately drive profitability.

Work History

B

Sr Wallet Support Engineer

BitPayApr 2018 - Dec 2022 • 4 yrs 9 mos* Acted as the Subject Matter Expert (SME) for the wallet product, consistently enhancing knowledge to deliver optimal solutions and information to clients. * Handled a diverse range of customer issues, troubleshooting problems, and resolving an average of 150+ tickets weekly, showcasing great analytical skills. * Gathered customer feedback and worked with cross-functional teams to optimize processes, resulting in improved customer experiences and efficiency, impacting 15+ wallet app features and 3+ company products. * Authored 50+ articles and documents, aiding users in utilizing products effectively. Delivered 10+ team training. * Detected and reported a critical issue in the Know Your Customer (KYC) process, saving the company thousands of dollars. * Awarded the Cryptie, recognizing the embodiment of company values such as teamwork, responsibility, and openness. ► See recommendations at https://www.linkedin.com/in/adolforrt/
G

QC Analyst

GlobantOct 2015 - Mar 2016 • 6 mosTest cases design, execution, and bug reporting. [Jira. XRay. Testlink]Test cases design, execution, and bug reporting. [Jira. XRay. Testlink]
G

Web UI Developer

GlobantAug 2014 - Sep 2015 • 1 yr 2 mosFront-end software development, utilizing various technologies following agile frameworks. [HTML, CSS, Js]
E

Developer

EverisAug 2013 - Jul 2014 • 1 yrSoftware development projects within the banking industry. [JS and Cobol].

Education

U

Universidad Nacional de Tucumán

Computer Science, EngineeringMar 2002 - Dec 2012

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Customer Support | Customer Experience | Remote
I am dedicated to ensuring that people have top-notch experiences using products. From addressing and solving customers' issues to automating support processes and educating users, I work across various aspects of customer success to deliver optimal outcomes. Combining my skills in testing products and advocating for users' needs, I provide valuable insights to development, design, and product teams, helping them improve the quality of the products, user experiences, and ultimately drive profitability.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Adolfo are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Adolfo Rodriguez

Customer Success Manager • San Miguel de Tucumán, Tucumán, AR
Agile
Spanish
English
Customer Experience
Customer Service
G-Suite
Communication
Zendesk
CRM
Available for hire fromNegotiable
Full-Time Roles
Contracts

Work History

B

Sr Wallet Support Engineer

BitPayApr 2018 - Dec 2022 • 4 yrs 9 mos* Acted as the Subject Matter Expert (SME) for the wallet product, consistently enhancing knowledge to deliver optimal solutions and information to clients. * Handled a diverse range of customer issues, troubleshooting problems, and resolving an average of 150+ tickets weekly, showcasing great analytical skills. * Gathered customer feedback and worked with cross-functional teams to optimize processes, resulting in improved customer experiences and efficiency, impacting 15+ wallet app features and 3+ company products. * Authored 50+ articles and documents, aiding users in utilizing products effectively. Delivered 10+ team training. * Detected and reported a critical issue in the Know Your Customer (KYC) process, saving the company thousands of dollars. * Awarded the Cryptie, recognizing the embodiment of company values such as teamwork, responsibility, and openness. ► See recommendations at https://www.linkedin.com/in/adolforrt/
G

QC Analyst

GlobantOct 2015 - Mar 2016 • 6 mosTest cases design, execution, and bug reporting. [Jira. XRay. Testlink]Test cases design, execution, and bug reporting. [Jira. XRay. Testlink]
G

Web UI Developer

GlobantAug 2014 - Sep 2015 • 1 yr 2 mosFront-end software development, utilizing various technologies following agile frameworks. [HTML, CSS, Js]
E

Developer

EverisAug 2013 - Jul 2014 • 1 yrSoftware development projects within the banking industry. [JS and Cobol].

Education

U

Universidad Nacional de Tucumán

Computer Science, EngineeringMar 2002 - Dec 2012

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.