Top Talent like Ali are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Ali Arslan

Sales Operations Manager
Growth Product Manager
Customer Success Manager
Islamabad, Islamabad Capital Territory, PK
Sales
Customer Relationship Management
Technology Support
B2B Marketing
Call Center
Strategy & Business Development
Client Management
Business Development
Consumer Relations
Client Communication
Healthcare
Salesforce
SAS Programming
Available for hire fromNegotiable
Contracts
Product Manager | Account Management SMB, MM & Enterprise | IT/SaaS B2B Sales & Services | CRM & Engagement Management | Telecom/Tech Support | PR Distribution & Digital Media Marketing |
With a Master of Science in Computer Science from Sarhad University of Science and Information Technology, I have developed a robust career in technology and product management. Currently, I serve as a Product Experience Analyst at US Mobile, where I analyze metrics to enhance product offerings and support customer service. Previously, I worked as an SMB Account Executive at Motive, focusing on prospecting and aligning client needs with software solutions. My role as an Account Manager at iCrowdNewswire involved managing media services and deploying AI-driven technologies for press release distribution. At CareCloud, I was a Client Relationship Manager, providing SaaS and HIT solutions to healthcare practices. I began my career as a Junior iOS Developer at Metis International Limited, collaborating with Vodafone on fleet management applications. My diverse experience spans technical support, client management, and product development, with a strong focus on leveraging technology to drive business growth.

Work History

U

Product Experience Analyst

US MobileAs a Technical Support Specialist, served as a main point of contact for issues and questions about US Mobile. Evaluated company products and compared them against industry trends. Developed an understanding of company products to meet current and future needs. Analyzed metrics to continually improve company products. Contributed to company operations, such as costing, inventory control, planning, and budgeting. Assisted the company in achieving short and long-term goals relating to product growth. Worked with other departments to improve the analysis and presentation of products. Studied industry trends and forecasted market behavior. Suggested customer-oriented product development and improvisation plans. Managed existing or new products. Played an active role in new product acquisition. Coordinated with other teams to establish budgets and timelines for product development. Presented product performance reports at management meetings or AGMs. Worked with product managers to facilitate product placement and increase sales and revenue. Provided email, chat, and voice support, answering inbound inquiries through US Mobile's support hotline. Conducted customer service analysis by collecting customer support requests and providing end-to-end support.
M

SMB Account Executive

MotiveMar 2022 - Feb 2023 • 1 yrConducted high volume cold calling, prospecting new business, and making outbound calls. Demonstrated Motive software to prospective fleet managers and drivers. Surveyed prospects to understand pain points within their business to align those needs with the Motive solution. Educated fleet managers and drivers about Motive, understood their requirements, and helped them get started with Motive. Maintained a consistent pipeline of qualified prospects and provided accurate forecasts for revenue. Achieved daily KPIs and monthly quota.
I

Account Manager

iCrowdNewswireNov 2021 - Jun 2022 • 8 mosManaged SaaS, ESG, CSR & DEI media services. Worked with The Wall Street Journal ESG Reports, Forbes Sustainability, and Politico Diversity. Engaged in content, class action, and research marketing. Deployed new AI-driven technologies for press release distribution services. Conducted international digital marketing newswire and social promotions driven by Google, Facebook, and LinkedIn ads. Handled B2B sales, RFQ, RFP, RFI, and RFT. Built and managed a portfolio of clients, ensuring ongoing positive relationships. Maintained Zoho CRM and tickets on Jira. Managed client retention and communication through email, proactive calls, meetings, and demos. Updated CRM and ensured account managers were aware of changes within clients.
C

Client Relationship Manager

CareCloudAug 2020 - Nov 2021 • 1 yr 4 mosProvided SaaS and HIT solutions to healthcare practices. Leveraged IT to provide comprehensive practice management solutions and improve revenue cycles for clients. Conducted data mining and administration, RCM, and ROI. Built and maintained relationships with clients and key personnel. Provided tech support and CCM/medical billing to practices. Conducted business reviews to ensure client satisfaction. Responded to client queries and provided technical and domain training. Worked closely with account managers and other departments. Escalated and resolved client concerns. Updated CRM and ensured account managers were aware of client changes. Alerted sales team about opportunities for further sales within key clients. Conducted client satisfaction surveys and reviews. Passed leads to sales team and followed up on progress. Liaised with internal departments to fulfill client needs effectively.
M

Junior iOS Developer

Metis International LimitedJan 2021 - Sep 2021 • 9 mosServed as a junior iOS developer. Worked with Vodafone on Fleet Management and Drivers App. Integrated APIs, explored Map Trail, Geo Fence, and live tracking.

Education

S

Sarhad University of Science and Information Technology

Master of Science - MS, Computer Science2018 - 2020

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Product Manager | Account Management SMB, MM & Enterprise | IT/SaaS B2B Sales & Services | CRM & Engagement Management | Telecom/Tech Support | PR Distribution & Digital Media Marketing |
With a Master of Science in Computer Science from Sarhad University of Science and Information Technology, I have developed a robust career in technology and product management. Currently, I serve as a Product Experience Analyst at US Mobile, where I analyze metrics to enhance product offerings and support customer service. Previously, I worked as an SMB Account Executive at Motive, focusing on prospecting and aligning client needs with software solutions. My role as an Account Manager at iCrowdNewswire involved managing media services and deploying AI-driven technologies for press release distribution. At CareCloud, I was a Client Relationship Manager, providing SaaS and HIT solutions to healthcare practices. I began my career as a Junior iOS Developer at Metis International Limited, collaborating with Vodafone on fleet management applications. My diverse experience spans technical support, client management, and product development, with a strong focus on leveraging technology to drive business growth.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Ali are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Ali Arslan

Sales Operations Manager
Growth Product Manager
Customer Success Manager
Islamabad, Islamabad Capital Territory, PK
Sales
Customer Relationship Management
Technology Support
B2B Marketing
Call Center
Strategy & Business Development
Client Management
Business Development
Consumer Relations
Client Communication
Healthcare
Salesforce
SAS Programming
Available for hire fromNegotiable
Contracts

Work History

U

Product Experience Analyst

US MobileAs a Technical Support Specialist, served as a main point of contact for issues and questions about US Mobile. Evaluated company products and compared them against industry trends. Developed an understanding of company products to meet current and future needs. Analyzed metrics to continually improve company products. Contributed to company operations, such as costing, inventory control, planning, and budgeting. Assisted the company in achieving short and long-term goals relating to product growth. Worked with other departments to improve the analysis and presentation of products. Studied industry trends and forecasted market behavior. Suggested customer-oriented product development and improvisation plans. Managed existing or new products. Played an active role in new product acquisition. Coordinated with other teams to establish budgets and timelines for product development. Presented product performance reports at management meetings or AGMs. Worked with product managers to facilitate product placement and increase sales and revenue. Provided email, chat, and voice support, answering inbound inquiries through US Mobile's support hotline. Conducted customer service analysis by collecting customer support requests and providing end-to-end support.
M

SMB Account Executive

MotiveMar 2022 - Feb 2023 • 1 yrConducted high volume cold calling, prospecting new business, and making outbound calls. Demonstrated Motive software to prospective fleet managers and drivers. Surveyed prospects to understand pain points within their business to align those needs with the Motive solution. Educated fleet managers and drivers about Motive, understood their requirements, and helped them get started with Motive. Maintained a consistent pipeline of qualified prospects and provided accurate forecasts for revenue. Achieved daily KPIs and monthly quota.
I

Account Manager

iCrowdNewswireNov 2021 - Jun 2022 • 8 mosManaged SaaS, ESG, CSR & DEI media services. Worked with The Wall Street Journal ESG Reports, Forbes Sustainability, and Politico Diversity. Engaged in content, class action, and research marketing. Deployed new AI-driven technologies for press release distribution services. Conducted international digital marketing newswire and social promotions driven by Google, Facebook, and LinkedIn ads. Handled B2B sales, RFQ, RFP, RFI, and RFT. Built and managed a portfolio of clients, ensuring ongoing positive relationships. Maintained Zoho CRM and tickets on Jira. Managed client retention and communication through email, proactive calls, meetings, and demos. Updated CRM and ensured account managers were aware of changes within clients.
C

Client Relationship Manager

CareCloudAug 2020 - Nov 2021 • 1 yr 4 mosProvided SaaS and HIT solutions to healthcare practices. Leveraged IT to provide comprehensive practice management solutions and improve revenue cycles for clients. Conducted data mining and administration, RCM, and ROI. Built and maintained relationships with clients and key personnel. Provided tech support and CCM/medical billing to practices. Conducted business reviews to ensure client satisfaction. Responded to client queries and provided technical and domain training. Worked closely with account managers and other departments. Escalated and resolved client concerns. Updated CRM and ensured account managers were aware of client changes. Alerted sales team about opportunities for further sales within key clients. Conducted client satisfaction surveys and reviews. Passed leads to sales team and followed up on progress. Liaised with internal departments to fulfill client needs effectively.
M

Junior iOS Developer

Metis International LimitedJan 2021 - Sep 2021 • 9 mosServed as a junior iOS developer. Worked with Vodafone on Fleet Management and Drivers App. Integrated APIs, explored Map Trail, Geo Fence, and live tracking.

Education

S

Sarhad University of Science and Information Technology

Master of Science - MS, Computer Science2018 - 2020

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.