Alicia Betha

Product Manager • DevOps & Infrastructure Engineer • Operations Manager • Charlotte, NC, US

Group Leadership

Data Management

Leadership

Engineering

Strategy & Business Development

Strategic Planning

TDD

Task Delegation

Digital Strategy

Collaboration

Management

Strategic Design

Agile Project Management

Business Strategy

Team Building

JIRA

Business Development

Critical Thinking

Team Management

Product Management

Available for hire fromNegotiable

Full-Time Roles

Contracts

Visionary Strategic Leader:Driving Innovation in Product Management, Data Management & Test Strategy, Expert in Transformative Solutions and Execution

Accomplished, dynamic leader known for driving operational excellence and strategic growth. Expert in process optimization, Test data management, and leading high-performance teams to achieve organizational goals. Proven Product Management specializing in innovative solutions, application development and strategy execution. Highly proficient at facilitating change, mentoring, building client and internal relationships.

Work History

Director, Agile Product Management

USAAFull-time EmployeeJun 2023 - Nov 2024 • 1 yr 6 mosOperational Leadership: Develop and execute operational strategies, establish performance metrics, and drive process improvements for streamlined workflows and cost reduction. • People Management: Lead, mentor, and develop high-performing teams; promote collaboration and growth; build a culture of engagement and high morale. • Operational Excellence: Conducted assessments to refine processes and integrated technologies to streamline operations. • Product Management: Drove Product Discovery and Customer Engagement by conducting extensive customer and stakeholder interviews, leading to a 20% improvement in customer satisfaction and incorporating direct feedback into the product lifecycle to enhance service delivery. • Strategic Leadership: Launched the Organization’s first Secured Card Graduation Experience for existing members, strengthening USAA’s market position, reducing attrition. • Implemented an automated pricing strategy reassignment solution with the deployment of internal customer applications within Appian platform, contributing to over $20 million in annual revenue. • Spearheaded a new initiative that resulted in cost savings of 3-5% and increased company revenue by over $3 million.

Technical Product Manager/ Test Data Manager

SallieMaeFull-time EmployeeJan 2017 - Apr 2023 • 6 yrs 4 mos

Senior Product Manager/IT Manager

SallieMaeFull-time EmployeeAug 2017 - Mar 2023 • 5 yrs 8 mos

Education

Wilmington University

Master’s , Management Aug 2024 - Present

SUNY Brockport

Bachelors, Computer Science Aug 2001 - May 2005

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