Top Talent like Benjamin are on Pangea
Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.
Benjamin Baillou
Product Manager | 5+ Years Building Loyalty, Commerce & AI-Powered Growth Platforms
Product Manager with 5+ years of experience building platform and growth products across loyalty, commerce, and operational systems. Led global-scale replatforming efforts, integrated payment and fulfillment flows, and launched AI-powered features to drive engagement and retention. Strength lies in turning fragmented back-office workflows into seamless user experiences, with deep fluency in experimentation, billing logic, and stakeholder alignment—now focused on applying this experience to fintech infrastructure and modern financial operations.
Projects
Sylva product brief — decision support for estate owners
Sylva product brief — decision support for estate owners facing irreversible land decisions; GTM sequenced France → California wildfire advisory → UK.See MoreLLM spray-decision prototype for premium wineries (React + Anthropic)
Built an LLM spray-decision prototype for premium wineries (React + Anthropic): 7+ winemaker interviews; SPRAY/WAIT/SKIP verdicts from block history + live spore/weather data; killed it on cold-start data dependency; documented the learnings.See MoreSingle-file OS for family forest estate (92-parcel kanban)
Shipped a single-file OS for the family forest estate: 92-parcel kanban, intervention checklists, live wildfire-risk feed, treasury projections, accounting ledger — replaced paid institutional software with AI-generated legal/admin docs.See MoreWork History
I
Independent Product Builder — AI decision tools for land
Independent Product BuilderParental leave & relocation to California — self-directed 0→1 product work ● Shipped a single-file OS for the family forest estate: 92-parcel kanban, intervention checklists, live wildfire-risk feed, treasury projections, accounting ledger — replaced paid institutional software with AI-generated legal/admin docs. ● Digitized the 15-year forest management plan (2017–2031) into structured data; proved fieldwork runs ahead of paper schedule, cutting dependency on the external forestry expert. ● Built an LLM spray-decision prototype for premium wineries (React + Anthropic): 7+ winemaker interviews, SPRAY/WAIT/SKIP verdicts from block history + live spore/weather data; killed it on cold-start data dependency, documented the learnings. ● Wrote the Sylva product brief — decision support for estate owners facing irreversible land decisions; GTM sequenced France → California wildfire advisory → UK.S
Product Manager
STARBUCKS – Product Manager, Global Digital LoyaltyMar 2023 - Apr 2025 • 2 yrs 2 mosOwned end-to-end product for Starbucks Rewards web platform, serving 5M+ DAUs across EMEA & TAM. Delivered platform rearchitecture, AI pilots, and experimentation stack driving monetization and engagement. ● Led 0→1 replatform from Acquia → PWA; aligned 30+ markets, defined roadmap via business-value scoring, and secured C-level buy-in. ● Embedded weekly experimentation rituals on legacy platform while launching new site; drove +5% engagement through continuous A/B testing. ● Partnered with ML and data science to identify churn-risk segments and drive –8pt churn reduction. ● Piloted AI-powered e-gifting; drove +25% conversion, putting the product on path toward $80M in bookings. ● Unified global engineering teams (legacy, PWA, third-party) under a shared API model; executed zero-defect migration of loyalty, payments, and fulfillment. ● Launched a cross-functional discovery forum to share test learnings, support feedback, and align roadmaps.P
Product Manager
PAPERCHASE – Product Manager, eCommerceFeb 2022 - Mar 2023 • 1 yr 2 mosOwned platform strategy during critical Magento → Shopify migration. Balanced technical debt, conversion growth, and business risk for a high-volume retail brand. ● Managed dual-track roadmap: optimized Magento conversion by +5% while architecting future Shopify stack. ● Launched biweekly CRO war room; +3.7pt checkout conversion in 90 days, delivering £200K uplift. ● Used test results to convince execs to delay early replatform, avoiding >6 months revenue loss. ● Led 2 engineering squads through 30% team reduction; sustained delivery under degraded infra. ● Built middleware sync integrating loyalty, order, and fulfillment systems; cut order errors 65%, boosted uptime 12%. ● Institutionalized test-and-learn mindset across engineering and UX during transition.H
Product Manager (Volunteer)
HACK FOR LAOct 2021 - Jan 2022 • 4 mosRedefined UX and roadmap for a food delivery tool used by LA food banks and volunteers. ● Conducted user discovery with 50+ drivers; redesigned onboarding to improve delivery capacity by 50%. ● Launched navigation feature test improving usage by 10%; overall tool engagement rose 20%.T
Associate Product Manager
TOUCHTUNESApr 2019 - Apr 2021 • 2 yrs 1 moBuilt and launched localized music streaming products for retail environments across EMEA. ● Led MVP launch in France; localized platform and hardware integration under tight deadlines. ● Created real-time dashboards with data science; tracked venue usage and product adoption. ● Ran 6 product experiments over 6 months across UX, pricing, and onboarding; prevented $500K+ expansion costs. ● Authored go-to-market playbook reused for Spain and Germany pilots.W
Product & Operations Manager (DTC Startup)
WBPJan 2016 - Jan 2017 • 1 yr 1 moOperated as voice of customers and brands for a €5M revenue furniture e-commerce startup (40–50 orders/day, ~€300 AOV). Led customer service and fulfillment under tight budget and scaling constraints. ● Reduced customer service backlog by 80% via automated triage and chatbot implementation. ● Managed end-to-end order lifecycle, balancing cash flow constraints and supplier lead times. ● Collaborated with finance to monitor risk and optimize payment cycles. ● Led cross-functional coordination among fulfillment, ops, and product teams to improve on-time delivery.P
Corporate Finance & Ops Roles
PwC · Thales · Loste Tradi · WBPBuilt strong business fluency, stakeholder management, and process discipline across audit, CX, and financial operations.Education
E
ESCEM France
Master in Business, Master in BusinessHow Pangea Works
Effortlessly discover top talent
We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.Start working with talent today
The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.Track work and invoices in one place
Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!Talk with a Talent Expert
Members of our team are available to help you speed through the hiring process.
Available NowBook a Call
Product Manager | 5+ Years Building Loyalty, Commerce & AI-Powered Growth Platforms
Product Manager with 5+ years of experience building platform and growth products across loyalty, commerce, and operational systems. Led global-scale replatforming efforts, integrated payment and fulfillment flows, and launched AI-powered features to drive engagement and retention. Strength lies in turning fragmented back-office workflows into seamless user experiences, with deep fluency in experimentation, billing logic, and stakeholder alignment—now focused on applying this experience to fintech infrastructure and modern financial operations.
Talk with a Talent Expert
Members of our team are available to help you speed through the hiring process.Available NowBook a Call
Top Talent like Benjamin are on Pangea
Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.Benjamin Baillou
Projects
Sylva product brief — decision support for estate owners
Sylva product brief — decision support for estate owners facing irreversible land decisions; GTM sequenced France → California wildfire advisory → UK.LLM spray-decision prototype for premium wineries (React + Anthropic)
Built an LLM spray-decision prototype for premium wineries (React + Anthropic): 7+ winemaker interviews; SPRAY/WAIT/SKIP verdicts from block history + live spore/weather data; killed it on cold-start data dependency; documented the learnings.Single-file OS for family forest estate (92-parcel kanban)
Shipped a single-file OS for the family forest estate: 92-parcel kanban, intervention checklists, live wildfire-risk feed, treasury projections, accounting ledger — replaced paid institutional software with AI-generated legal/admin docs.Work History
I
Independent Product Builder — AI decision tools for land
Independent Product BuilderParental leave & relocation to California — self-directed 0→1 product work ● Shipped a single-file OS for the family forest estate: 92-parcel kanban, intervention checklists, live wildfire-risk feed, treasury projections, accounting ledger — replaced paid institutional software with AI-generated legal/admin docs. ● Digitized the 15-year forest management plan (2017–2031) into structured data; proved fieldwork runs ahead of paper schedule, cutting dependency on the external forestry expert. ● Built an LLM spray-decision prototype for premium wineries (React + Anthropic): 7+ winemaker interviews, SPRAY/WAIT/SKIP verdicts from block history + live spore/weather data; killed it on cold-start data dependency, documented the learnings. ● Wrote the Sylva product brief — decision support for estate owners facing irreversible land decisions; GTM sequenced France → California wildfire advisory → UK.S
Product Manager
STARBUCKS – Product Manager, Global Digital LoyaltyMar 2023 - Apr 2025 • 2 yrs 2 mosOwned end-to-end product for Starbucks Rewards web platform, serving 5M+ DAUs across EMEA & TAM. Delivered platform rearchitecture, AI pilots, and experimentation stack driving monetization and engagement. ● Led 0→1 replatform from Acquia → PWA; aligned 30+ markets, defined roadmap via business-value scoring, and secured C-level buy-in. ● Embedded weekly experimentation rituals on legacy platform while launching new site; drove +5% engagement through continuous A/B testing. ● Partnered with ML and data science to identify churn-risk segments and drive –8pt churn reduction. ● Piloted AI-powered e-gifting; drove +25% conversion, putting the product on path toward $80M in bookings. ● Unified global engineering teams (legacy, PWA, third-party) under a shared API model; executed zero-defect migration of loyalty, payments, and fulfillment. ● Launched a cross-functional discovery forum to share test learnings, support feedback, and align roadmaps.P
Product Manager
PAPERCHASE – Product Manager, eCommerceFeb 2022 - Mar 2023 • 1 yr 2 mosOwned platform strategy during critical Magento → Shopify migration. Balanced technical debt, conversion growth, and business risk for a high-volume retail brand. ● Managed dual-track roadmap: optimized Magento conversion by +5% while architecting future Shopify stack. ● Launched biweekly CRO war room; +3.7pt checkout conversion in 90 days, delivering £200K uplift. ● Used test results to convince execs to delay early replatform, avoiding >6 months revenue loss. ● Led 2 engineering squads through 30% team reduction; sustained delivery under degraded infra. ● Built middleware sync integrating loyalty, order, and fulfillment systems; cut order errors 65%, boosted uptime 12%. ● Institutionalized test-and-learn mindset across engineering and UX during transition.H
Product Manager (Volunteer)
HACK FOR LAOct 2021 - Jan 2022 • 4 mosRedefined UX and roadmap for a food delivery tool used by LA food banks and volunteers. ● Conducted user discovery with 50+ drivers; redesigned onboarding to improve delivery capacity by 50%. ● Launched navigation feature test improving usage by 10%; overall tool engagement rose 20%.T
Associate Product Manager
TOUCHTUNESApr 2019 - Apr 2021 • 2 yrs 1 moBuilt and launched localized music streaming products for retail environments across EMEA. ● Led MVP launch in France; localized platform and hardware integration under tight deadlines. ● Created real-time dashboards with data science; tracked venue usage and product adoption. ● Ran 6 product experiments over 6 months across UX, pricing, and onboarding; prevented $500K+ expansion costs. ● Authored go-to-market playbook reused for Spain and Germany pilots.W
Product & Operations Manager (DTC Startup)
WBPJan 2016 - Jan 2017 • 1 yr 1 moOperated as voice of customers and brands for a €5M revenue furniture e-commerce startup (40–50 orders/day, ~€300 AOV). Led customer service and fulfillment under tight budget and scaling constraints. ● Reduced customer service backlog by 80% via automated triage and chatbot implementation. ● Managed end-to-end order lifecycle, balancing cash flow constraints and supplier lead times. ● Collaborated with finance to monitor risk and optimize payment cycles. ● Led cross-functional coordination among fulfillment, ops, and product teams to improve on-time delivery.P
Corporate Finance & Ops Roles
PwC · Thales · Loste Tradi · WBPBuilt strong business fluency, stakeholder management, and process discipline across audit, CX, and financial operations.Education
E
ESCEM France
Master in Business, Master in BusinessHow Pangea Works
Effortlessly discover top talent
We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.Start working with talent today
The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.Track work and invoices in one place
Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!Talk with a Talent Expert
Members of our team are available to help you speed through the hiring process.Available NowBook a Call
Pangea empowers fractional work across the world for marketing and design roles.