Top Talent like Brian are on Pangea
Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.Brian Stubbs
Customer Success Manager
Zendesk
Grafana
DocuSign
Shopify
Cloud Computing
JIRA
HubSpot
Slack
Asana
Microsoft 365
Excel
Salesforce
PowerPoint
Jira
HTML
Enterprise Customer Success & Strategic Account Management | 15+ Years
Enterprise Customer Success and Strategic Account Management professional with 15+ years supporting SaaS, managed hosting, cloud technology, eCommerce, and business services. Skilled at navigating complex accounts, building multithreaded relationships with executive and technical stakeholders, leading escalations, and translating customer environments into success plans that improve adoption, retention, renewal readiness, and organic growth. Managed enterprise portfolios approaching $4M ARR and reduced monthly churn from 4.31% to 1.05%.
Work History
W
Area Account Manager
Western Funding IncDec 2025 - May 2026 • 6 mos• Owned a territory of new and existing dealership accounts, supporting onboarding, recurring business, contract renewals, retention, and funding-volume growth. • Conducted business reviews and training, identified churn and adoption risks, negotiated through objections, and aligned partners with appropriate lending solutions. • Developed multithreaded relationships within new organizations through creative prospecting, stakeholder discovery, and persistent follow-up.D
Account Manager
DEX ImagingNov 2023 - Feb 2025 • 1 yr 4 mos• Managed new and existing B2B accounts from discovery and proposal through implementation, contract renewal, retention, and expansion. • Led consultative business reviews to uncover workflow needs, resolve concerns, and align managed print and document solutions with business goals. • Strengthened negotiation, objection handling, and relationship-mapping skills while developing new partnerships across assigned organizations.P
Customer Success Manager
Platform.shJul 2021 - Jun 2023 • 2 yrs• Managed approximately 30 enterprise accounts representing roughly $3M ARR across the lifecycle from onboarding through renewal, prioritizing engagement by value, risk, adoption, and customer need. • Led cloud-platform onboarding and implementation with executive sponsors, technical stakeholders, and cross-functional teams, building relationships beyond the primary contact. • Used Grafana monitoring data to help customers understand server utilization, performance spikes, and threshold breaches and translate technical findings into informed capacity and service discussions. • Created success plans and led quarterly or monthly business reviews to connect platform adoption and technical priorities with customer business objectives. • Owned customer health and escalation coordination, identifying risks early and partnering with Sales, Support, and technical teams to protect retention and uncover expansion opportunities.K
Account Manager
Knight Office SolutionsNov 2019 - Jul 2021 • 1 yr 9 mos• Managed new and existing B2B accounts, including relationship development, business reviews, service issue resolution, renewals, retention, and expansion. • Negotiated agreements, addressed objections, and coordinated equipment and managed-service implementations aligned with customer goals. • Built new partnerships through targeted prospecting and multistakeholder relationship development within assigned organizations.A
Sales Consultant
Airstream of AustinApr 2018 - Nov 2019 • 1 yr 8 mos• Averaged more than 10 unit sales per month against a six-unit goal and ranked second on a 10-person team by matching customers with the right product and value proposition. • Protected gross margin through consultative discovery, objection handling, negotiation, and consistent follow-up.S
Retention Manager / Customer Success Manager
ShopgateDec 2016 - Jan 2018 • 1 yr 2 mos• Initially hired as Retention Manager and recovered more than $18,000 MRR, preserving over $200,000 ARR before retention responsibilities were incorporated into the broader Customer Success organization. • Managed SaaS customers across the lifecycle, partnering with decision-makers to improve adoption, retention, renewal readiness, and business outcomes. • Led QBRs and cross-functional action plans with Sales, Product, Marketing, and Support to address risk, demonstrate ROI, and identify growth opportunities.V
Enterprise Account Manager / Escalation Manager
VolusionJan 2010 - Sep 2016 • 6 yrs 9 mos• Wore dual roles managing approximately 100 enterprise eCommerce accounts representing nearly $4M ARR while serving as an escalation leader for complex, at-risk customer situations. • Built relationships across customer organizations, led QBRs, aligned business objectives, and coordinated internal teams to resolve escalations and strengthen retention. • Created the 30-point BizFit assessment to understand each customer’s business, uncover adoption and performance gaps, and recommend Design, Marketing, and Professional Services aligned with customer goals. • Met or exceeded a $15,000 monthly upsell target through consultative, trust-based growth and supported renewals by addressing risk before it became churn.R
Senior Account Manager
Rackspace Managed HostingJan 2007 - Jan 2010 • 3 yrs 1 mo• Reduced monthly customer churn from 4.31% to 1.05% through proactive account management, service recovery, and retention strategy across a managed-hosting customer base. • Managed critical outages and customer escalations, coordinating technical teams, communicating clearly with stakeholders, and ensuring contractual commitments were met. • Expanded the account base by more than 250 Red Hat Linux customers and coached Account Managers on retention, relationship management, and revenue growth.How Pangea Works
Effortlessly discover top talent
We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.Start working with talent today
The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.Track work and invoices in one place
Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!Talk with a Talent Expert
Members of our team are available to help you speed through the hiring process.
Available NowBook a Call
Enterprise Customer Success & Strategic Account Management | 15+ Years
Enterprise Customer Success and Strategic Account Management professional with 15+ years supporting SaaS, managed hosting, cloud technology, eCommerce, and business services. Skilled at navigating complex accounts, building multithreaded relationships with executive and technical stakeholders, leading escalations, and translating customer environments into success plans that improve adoption, retention, renewal readiness, and organic growth. Managed enterprise portfolios approaching $4M ARR and reduced monthly churn from 4.31% to 1.05%.
Talk with a Talent Expert
Members of our team are available to help you speed through the hiring process.Available NowBook a Call
Top Talent like Brian are on Pangea
Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.Brian Stubbs
Customer Success Manager
Zendesk
Grafana
DocuSign
Shopify
Cloud Computing
JIRA
HubSpot
Slack
Asana
Microsoft 365
Excel
Salesforce
PowerPoint
Jira
HTML
Work History
W
Area Account Manager
Western Funding IncDec 2025 - May 2026 • 6 mos• Owned a territory of new and existing dealership accounts, supporting onboarding, recurring business, contract renewals, retention, and funding-volume growth. • Conducted business reviews and training, identified churn and adoption risks, negotiated through objections, and aligned partners with appropriate lending solutions. • Developed multithreaded relationships within new organizations through creative prospecting, stakeholder discovery, and persistent follow-up.D
Account Manager
DEX ImagingNov 2023 - Feb 2025 • 1 yr 4 mos• Managed new and existing B2B accounts from discovery and proposal through implementation, contract renewal, retention, and expansion. • Led consultative business reviews to uncover workflow needs, resolve concerns, and align managed print and document solutions with business goals. • Strengthened negotiation, objection handling, and relationship-mapping skills while developing new partnerships across assigned organizations.P
Customer Success Manager
Platform.shJul 2021 - Jun 2023 • 2 yrs• Managed approximately 30 enterprise accounts representing roughly $3M ARR across the lifecycle from onboarding through renewal, prioritizing engagement by value, risk, adoption, and customer need. • Led cloud-platform onboarding and implementation with executive sponsors, technical stakeholders, and cross-functional teams, building relationships beyond the primary contact. • Used Grafana monitoring data to help customers understand server utilization, performance spikes, and threshold breaches and translate technical findings into informed capacity and service discussions. • Created success plans and led quarterly or monthly business reviews to connect platform adoption and technical priorities with customer business objectives. • Owned customer health and escalation coordination, identifying risks early and partnering with Sales, Support, and technical teams to protect retention and uncover expansion opportunities.K
Account Manager
Knight Office SolutionsNov 2019 - Jul 2021 • 1 yr 9 mos• Managed new and existing B2B accounts, including relationship development, business reviews, service issue resolution, renewals, retention, and expansion. • Negotiated agreements, addressed objections, and coordinated equipment and managed-service implementations aligned with customer goals. • Built new partnerships through targeted prospecting and multistakeholder relationship development within assigned organizations.A
Sales Consultant
Airstream of AustinApr 2018 - Nov 2019 • 1 yr 8 mos• Averaged more than 10 unit sales per month against a six-unit goal and ranked second on a 10-person team by matching customers with the right product and value proposition. • Protected gross margin through consultative discovery, objection handling, negotiation, and consistent follow-up.S
Retention Manager / Customer Success Manager
ShopgateDec 2016 - Jan 2018 • 1 yr 2 mos• Initially hired as Retention Manager and recovered more than $18,000 MRR, preserving over $200,000 ARR before retention responsibilities were incorporated into the broader Customer Success organization. • Managed SaaS customers across the lifecycle, partnering with decision-makers to improve adoption, retention, renewal readiness, and business outcomes. • Led QBRs and cross-functional action plans with Sales, Product, Marketing, and Support to address risk, demonstrate ROI, and identify growth opportunities.V
Enterprise Account Manager / Escalation Manager
VolusionJan 2010 - Sep 2016 • 6 yrs 9 mos• Wore dual roles managing approximately 100 enterprise eCommerce accounts representing nearly $4M ARR while serving as an escalation leader for complex, at-risk customer situations. • Built relationships across customer organizations, led QBRs, aligned business objectives, and coordinated internal teams to resolve escalations and strengthen retention. • Created the 30-point BizFit assessment to understand each customer’s business, uncover adoption and performance gaps, and recommend Design, Marketing, and Professional Services aligned with customer goals. • Met or exceeded a $15,000 monthly upsell target through consultative, trust-based growth and supported renewals by addressing risk before it became churn.R
Senior Account Manager
Rackspace Managed HostingJan 2007 - Jan 2010 • 3 yrs 1 mo• Reduced monthly customer churn from 4.31% to 1.05% through proactive account management, service recovery, and retention strategy across a managed-hosting customer base. • Managed critical outages and customer escalations, coordinating technical teams, communicating clearly with stakeholders, and ensuring contractual commitments were met. • Expanded the account base by more than 250 Red Hat Linux customers and coached Account Managers on retention, relationship management, and revenue growth.How Pangea Works
Effortlessly discover top talent
We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.Start working with talent today
The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.Track work and invoices in one place
Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!Talk with a Talent Expert
Members of our team are available to help you speed through the hiring process.Available NowBook a Call
Pangea empowers fractional work across the world for marketing and design roles.