Top Talent like Brittany are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Brittany Hodges

Customer Success Manager • Email Marketing Specialist • Quality Assurance Specialist • Houston, TX, US
Typing
Front Desk Services
Email Support
Customer Service
Customer Experience
Client Communication
Assistant
Zoom
Interpersonal Communication
Leadership
Team Building
Time Management
Scheduling
Cosmetics
Advice
Teaching
Microsoft Word
Microsoft Office
Microsoft Teams
Team Management
Virtual Assistant
Adaptability
Task Delegation
Attention To Detail
Microsoft Outlook
Client Management
Organization
Available for hire fromNegotiable
Full-Time Roles
Contracts
Elevate business performance: Leverage the expertise of a dedicated assistant to optimize operations, boost productivity, and drive success !
Over 7 years of customer service experience, with a track record of improving customer satisfaction by 10% in 6 months through proactive outreach and immediate resolution of customer inquiries. Executed accurate and rapid processing of member purchases in a courteous and friendly manner. Assisted customers with inquiries regarding orders, processed orders through mainframe system, and checked orders for accuracy. During my leisure time, I enjoy engaging in activities such as reading and exercising to maintain mental and physical well-being.

Projects

The Great Age Movement

The Great Age Movement is a nonprofit organization that is committed to improving the health and quality of life for seniors. i was able to volunteer for an indoor wellness program to get our seniors up and active for the day.See More

The Houston Food Bank

As a volunteer at the Houston Food Bank, I had the privilege of being part pf a dedicated team that worked together to produce over 4,000 meals. The Houston Food Bank is a charitable organization committed to addressing hunger in the community by providing food assistance to those in need, Our team collaborated on various tasks such as packaging the meals, labeling the bags, and ensuring strict adherence to food safety guidelines. Volunteering not only allowed me to actively contribute to the community but also provided an opportunity to gain valuable experience in food preparation, forge meaningful connections with fellow volunteers, and to enhance my teamwork skills, See More

Work History

U

Team Lead /Advocate4me/COMMITMENT CHAMP/COB Champ/Notetaker

United Health Care Oct 2020 - Jan 2024 • 3 yrs 4 mosMonitor team performance and provide oversight to report metrics • Delegate tasks, set deadlines, and provide coaching's to team members • Ask appropriate questions and listen actively to identify specific questions or escalations while documenting required information in computer systems • Research, troubleshoot, and resolve problems and or customer complaints, while taking all steps to resolve and ensure full resolution in stressful situations • Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner • In 6 months, improved customer satisfaction by 10% through proactive outreach and immediate resolution of customer inquiries. • Improved overall production by increasing my metric of performance from a 4 to a 5 in a 6 month period.
R

Service Office Assistant

Russell's Heating and Air Conditioning Jan 2017 - Jul 2020 • 3 yrs 7 mosKeep records of customer interactions, process customer transaction and file documents • Resolves product or service problems by determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. • Recommends potential products or services to management by collecting customer information and analyzing customer needs. • Provide feedback on the efficiency of the customer service process via telephone. • Processed 10 customer service inquiries daily, reducing wait times by 30% in 6 weeks.

Education

Virginia Commonwealth University

Bachelor's Degree , NursingAug 2014 - Jan 2015
I

International Association of Professions Career College

Certificate, Virtual Assistant CourseDec 2023 - Jan 2024
T

Tallwood High School

High School DiplomaJun 2014

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Elevate business performance: Leverage the expertise of a dedicated assistant to optimize operations, boost productivity, and drive success !
Over 7 years of customer service experience, with a track record of improving customer satisfaction by 10% in 6 months through proactive outreach and immediate resolution of customer inquiries. Executed accurate and rapid processing of member purchases in a courteous and friendly manner. Assisted customers with inquiries regarding orders, processed orders through mainframe system, and checked orders for accuracy. During my leisure time, I enjoy engaging in activities such as reading and exercising to maintain mental and physical well-being.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Brittany are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Brittany Hodges

Customer Success Manager • Email Marketing Specialist • Quality Assurance Specialist • Houston, TX, US
Typing
Front Desk Services
Email Support
Customer Service
Customer Experience
Client Communication
Assistant
Zoom
Interpersonal Communication
Leadership
Team Building
Time Management
Scheduling
Cosmetics
Advice
Teaching
Microsoft Word
Microsoft Office
Microsoft Teams
Team Management
Virtual Assistant
Adaptability
Task Delegation
Attention To Detail
Microsoft Outlook
Client Management
Organization
Available for hire fromNegotiable
Full-Time Roles
Contracts

Projects

The Great Age Movement

The Great Age Movement is a nonprofit organization that is committed to improving the health and quality of life for seniors. i was able to volunteer for an indoor wellness program to get our seniors up and active for the day.

The Houston Food Bank

As a volunteer at the Houston Food Bank, I had the privilege of being part pf a dedicated team that worked together to produce over 4,000 meals. The Houston Food Bank is a charitable organization committed to addressing hunger in the community by providing food assistance to those in need, Our team collaborated on various tasks such as packaging the meals, labeling the bags, and ensuring strict adherence to food safety guidelines. Volunteering not only allowed me to actively contribute to the community but also provided an opportunity to gain valuable experience in food preparation, forge meaningful connections with fellow volunteers, and to enhance my teamwork skills,

Work History

U

Team Lead /Advocate4me/COMMITMENT CHAMP/COB Champ/Notetaker

United Health Care Oct 2020 - Jan 2024 • 3 yrs 4 mosMonitor team performance and provide oversight to report metrics • Delegate tasks, set deadlines, and provide coaching's to team members • Ask appropriate questions and listen actively to identify specific questions or escalations while documenting required information in computer systems • Research, troubleshoot, and resolve problems and or customer complaints, while taking all steps to resolve and ensure full resolution in stressful situations • Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner • In 6 months, improved customer satisfaction by 10% through proactive outreach and immediate resolution of customer inquiries. • Improved overall production by increasing my metric of performance from a 4 to a 5 in a 6 month period.
R

Service Office Assistant

Russell's Heating and Air Conditioning Jan 2017 - Jul 2020 • 3 yrs 7 mosKeep records of customer interactions, process customer transaction and file documents • Resolves product or service problems by determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. • Recommends potential products or services to management by collecting customer information and analyzing customer needs. • Provide feedback on the efficiency of the customer service process via telephone. • Processed 10 customer service inquiries daily, reducing wait times by 30% in 6 weeks.

Education

Virginia Commonwealth University

Bachelor's Degree , NursingAug 2014 - Jan 2015
I

International Association of Professions Career College

Certificate, Virtual Assistant CourseDec 2023 - Jan 2024
T

Tallwood High School

High School DiplomaJun 2014

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.