Brittany Hodges

Customer Success Manager

Email Marketing Specialist

Quality Assurance Specialist

Houston, TX, US

Typing

Front Desk Services

Email Support

Customer Service

Customer Experience

Client Communication

Assistant

Zoom

Interpersonal Communication

Leadership

Team Building

Time Management

Scheduling

Cosmetics

Advice

Teaching

Microsoft Word

Microsoft Office

Microsoft Teams

Team Management

Virtual Assistant

Adaptability

Task Delegation

Attention To Detail

Microsoft Outlook

Client Management

Organization

Available for hire fromNegotiable

Full-Time Roles

Contracts

Elevate business performance: Leverage the expertise of a dedicated assistant to optimize operations, boost productivity, and drive success !

Over 7 years of customer service experience, with a track record of improving customer satisfaction by 10% in 6 months through proactive outreach and immediate resolution of customer inquiries. Executed accurate and rapid processing of member purchases in a courteous and friendly manner. Assisted customers with inquiries regarding orders, processed orders through mainframe system, and checked orders for accuracy. During my leisure time, I enjoy engaging in activities such as reading and exercising to maintain mental and physical well-being.

Projects

The Great Age Movement

The Great Age Movement is a nonprofit organization that is committed to improving the health and quality of life for seniors. i was able to volunteer for an indoor wellness program to get our seniors up and active for the day.See More

The Houston Food Bank

As a volunteer at the Houston Food Bank, I had the privilege of being part pf a dedicated team that worked together to produce over 4,000 meals. The Houston Food Bank is a charitable organization committed to addressing hunger in the community by providing food assistance to those in need, Our team collaborated on various tasks such as packaging the meals, labeling the bags, and ensuring strict adherence to food safety guidelines. Volunteering not only allowed me to actively contribute to the community but also provided an opportunity to gain valuable experience in food preparation, forge meaningful connections with fellow volunteers, and to enhance my teamwork skills, See More

Work History

Team Lead /Advocate4me/COMMITMENT CHAMP/COB Champ/Notetaker

United Health Care Oct 2020 - Jan 2024 • 3 yrs 4 mosMonitor team performance and provide oversight to report metrics • Delegate tasks, set deadlines, and provide coaching's to team members • Ask appropriate questions and listen actively to identify specific questions or escalations while documenting required information in computer systems • Research, troubleshoot, and resolve problems and or customer complaints, while taking all steps to resolve and ensure full resolution in stressful situations • Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner • In 6 months, improved customer satisfaction by 10% through proactive outreach and immediate resolution of customer inquiries. • Improved overall production by increasing my metric of performance from a 4 to a 5 in a 6 month period.

Service Office Assistant

Russell's Heating and Air Conditioning Jan 2017 - Jul 2020 • 3 yrs 7 mosKeep records of customer interactions, process customer transaction and file documents • Resolves product or service problems by determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. • Recommends potential products or services to management by collecting customer information and analyzing customer needs. • Provide feedback on the efficiency of the customer service process via telephone. • Processed 10 customer service inquiries daily, reducing wait times by 30% in 6 weeks.

Education

Virginia Commonwealth University

Bachelor's Degree , NursingAug 2014 - Jan 2015

International Association of Professions Career College

Certificate, Virtual Assistant CourseDec 2023 - Jan 2024

Tallwood High School

High School DiplomaJun 2014

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