Top Talent like Brooke are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Brooke Mauro

Operations Manager • Project Manager • People & Culture • Redmond, WA, US
Available for hire fromNegotiable
Contracts
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With a rich and diverse background spanning management and technical roles, this professional brings a wealth of expertise in property maintenance, community management, and customer service. Currently thriving as a Maintenance Tech II at Thrive Communities, they specialize in inspecting and maintaining HVAC, plumbing, and electrical systems with precision and efficiency. Previously, as an Assistant Community Manager at the same company, they fostered tenant satisfaction by implementing strategic initiatives and maintaining clear, effective communication. Their technical acumen was further demonstrated during their time as a Tech Support Specialist at Schlesinger Group, where they resolved complex issues in virtual focus groups and expertly managed project schedules. At Storage West, they drove success as an Associate Manager by achieving high occupancy rates and maintaining meticulous financial records. At Hyatt Place, they progressed from Front Desk Agent to Assistant General Manager, where they significantly enhanced guest experiences and optimized operational workflows. Known for their ability to train staff, craft impactful marketing strategies, and improve operational efficiency, this professional consistently delivers excellence across diverse industries.

Work History

T

Maintenance Tech II

THRIVE COMMUNITIESConduct routine inspections and preventive maintenance on HVAC, plumbing, and electrical systems. Respond promptly to tenant requests, diagnosing and repairing issues efficiently. Perform general maintenance tasks, including painting and carpentry, to enhance property aesthetics. Maintain accurate records of maintenance activities and inventory. Collaborate with management and contractors on larger projects to ensure quality and budget adherence.
T

Assistant Community Manager

THRIVE COMMUNITIESSep 2022 - Jul 2024 • 1 yr 11 mosCoordinated resident events and feedback initiatives to boost community engagement. Managed records for move-outs, renewals, and resident requests, ensuring policy compliance. Resolved resident concerns to improve tenant retention and satisfaction. Took on Community Manager duties, including reporting and property inspections. Converted leads into leases with effective tours and communication. Ensured timely rent collection and renewals through proactive outreach. Trained new staff and developed marketing strategies to attract tenants.
S

Tech Support Specialist

SCHLESINGER GROUPFeb 2022 - Sep 2022 • 8 mosTroubleshoot virtual focus groups, ensuring seamless sessions and participant engagement. Collaborated with clients to meet project requirements, enhancing overall success and satisfaction. Managed project schedules and created training materials, improving onboarding efficiency. Resolved help desk tickets, maintaining a high resolution rate and user satisfaction. Moderated Zoom meetings, facilitating discussions and ensuring effective communication.
S

Associate Manager

STORAGE WESTJun 2020 - Feb 2022 • 1 yr 9 mosManaged rentals and delinquent accounts, achieving high occupancy and minimal revenue loss. Ensured facility cleanliness and maintenance, creating a safe, inviting environment for customers. Handled daily bank deposits and auctions, ensuring accurate financial reporting and policy compliance. Provided exceptional customer service, resolving issues to enhance satisfaction and foster loyalty. Trained staff on best practices, promoting a cohesive team and improving operational efficiency.
H

Assistant General Manager 1

Hyatt PlaceNov 2012 - Jun 2020 • 7 yrs 8 mosProgressed from Front Desk Agent to Breakfast Attendant, Night Auditor, Property Accountant, and Front Desk Manager, while also filling in as Housekeeping Supervisor, displaying versatility and leadership in hotel operations. Managed daily hotel operations, including front desk staff, hiring, training, and performance management. Streamlined financial operations, conducted audits, and implemented cash management procedures. Created training materials and standard operating procedures (SOPs) to improve efficiency. Performed night audits, ensuring accurate financial records and guest assistance during overnight shifts. Maintained breakfast area with a focus on food safety and guest satisfaction. Coordinated with interdepartmental teams to resolve guest issues and enhance the overall guest experience. Developed creative solutions to exceed guest expectations and enhance satisfaction.

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
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With a rich and diverse background spanning management and technical roles, this professional brings a wealth of expertise in property maintenance, community management, and customer service. Currently thriving as a Maintenance Tech II at Thrive Communities, they specialize in inspecting and maintaining HVAC, plumbing, and electrical systems with precision and efficiency. Previously, as an Assistant Community Manager at the same company, they fostered tenant satisfaction by implementing strategic initiatives and maintaining clear, effective communication. Their technical acumen was further demonstrated during their time as a Tech Support Specialist at Schlesinger Group, where they resolved complex issues in virtual focus groups and expertly managed project schedules. At Storage West, they drove success as an Associate Manager by achieving high occupancy rates and maintaining meticulous financial records. At Hyatt Place, they progressed from Front Desk Agent to Assistant General Manager, where they significantly enhanced guest experiences and optimized operational workflows. Known for their ability to train staff, craft impactful marketing strategies, and improve operational efficiency, this professional consistently delivers excellence across diverse industries.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Brooke are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Brooke Mauro

Operations Manager • Project Manager • People & Culture • Redmond, WA, US
Available for hire fromNegotiable
Contracts

Work History

T

Maintenance Tech II

THRIVE COMMUNITIESConduct routine inspections and preventive maintenance on HVAC, plumbing, and electrical systems. Respond promptly to tenant requests, diagnosing and repairing issues efficiently. Perform general maintenance tasks, including painting and carpentry, to enhance property aesthetics. Maintain accurate records of maintenance activities and inventory. Collaborate with management and contractors on larger projects to ensure quality and budget adherence.
T

Assistant Community Manager

THRIVE COMMUNITIESSep 2022 - Jul 2024 • 1 yr 11 mosCoordinated resident events and feedback initiatives to boost community engagement. Managed records for move-outs, renewals, and resident requests, ensuring policy compliance. Resolved resident concerns to improve tenant retention and satisfaction. Took on Community Manager duties, including reporting and property inspections. Converted leads into leases with effective tours and communication. Ensured timely rent collection and renewals through proactive outreach. Trained new staff and developed marketing strategies to attract tenants.
S

Tech Support Specialist

SCHLESINGER GROUPFeb 2022 - Sep 2022 • 8 mosTroubleshoot virtual focus groups, ensuring seamless sessions and participant engagement. Collaborated with clients to meet project requirements, enhancing overall success and satisfaction. Managed project schedules and created training materials, improving onboarding efficiency. Resolved help desk tickets, maintaining a high resolution rate and user satisfaction. Moderated Zoom meetings, facilitating discussions and ensuring effective communication.
S

Associate Manager

STORAGE WESTJun 2020 - Feb 2022 • 1 yr 9 mosManaged rentals and delinquent accounts, achieving high occupancy and minimal revenue loss. Ensured facility cleanliness and maintenance, creating a safe, inviting environment for customers. Handled daily bank deposits and auctions, ensuring accurate financial reporting and policy compliance. Provided exceptional customer service, resolving issues to enhance satisfaction and foster loyalty. Trained staff on best practices, promoting a cohesive team and improving operational efficiency.
H

Assistant General Manager 1

Hyatt PlaceNov 2012 - Jun 2020 • 7 yrs 8 mosProgressed from Front Desk Agent to Breakfast Attendant, Night Auditor, Property Accountant, and Front Desk Manager, while also filling in as Housekeeping Supervisor, displaying versatility and leadership in hotel operations. Managed daily hotel operations, including front desk staff, hiring, training, and performance management. Streamlined financial operations, conducted audits, and implemented cash management procedures. Created training materials and standard operating procedures (SOPs) to improve efficiency. Performed night audits, ensuring accurate financial records and guest assistance during overnight shifts. Maintained breakfast area with a focus on food safety and guest satisfaction. Coordinated with interdepartmental teams to resolve guest issues and enhance the overall guest experience. Developed creative solutions to exceed guest expectations and enhance satisfaction.

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.