Top Talent like Carl Knesset are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Carl Knesset De Leon

Customer Success Manager • Manila, NCR, PH
Operations Management
Digital Marketing
Customer Service
Available for hire fromNegotiable
Full-Time Roles
Seasoned Customer Service and Outsourcing Specialist with additional experience in digital marketing and sales.
Seasoned Leader offering 17 years of related experience, results-driven approach and dedication to achieve remarkable client results. Leads routine operations and special projects for new and established customers. Diverse exposure to different industries such as General Motors, Amazon, Vistaprint, GoDaddy, FlexiFinance Australia & Sawgrass Inc.

Projects

CMD Media

digital marketing company founded in June 2022. One client serviced - a local hardware company established in 1968. Project - social media marketing via Facebook. (Online presence)See More

Work History

O

Training Program Specialist

Oracle NetSuiteProvisioning of training packages within prescribed SLAs and responding to training related concerns. Processed contact us inquiries by customers and sales within 48 hours andfacilitate Zoom meetings with customers to troubleshoot their learning platform concerns. Collaborated with internal teams in resolving learning platform issues.
A

Team Leader

Affinity Express PhilippinesFeb 2018 - Jan 2021 • 3 yrsOversaw 20-30 marketing consultants that conduct phone interviews of small and medium business owners in the United States and United Kingdom. Including 3 FTE supporting chat/technical support for a printer company. Collaborated with copy and design teams (offshore and onshore) for the creation and completion of websites. Tasks included people and performance management, recruitment, training and delivery, payroll, and annual certification of employees. Developed New Hire Training Curriculum for 10 consecutive new hire batches. Acted as POC/Manager when Operations Manager was on extended leave.
A

Senior Marketing Consultant

Affinity Express PhilippinesMar 2017 - Feb 2018 • 1 yrExecuted maintenance & revision of websites of business owners in the United States & United Kingdom with 90% quality. Conducted phone interviews/consultations for business owners in the United States and United Kingdom for the creation of their websites Oversaw Account Management & POC for escalation revisions and calls for the department.
H

Team Leader

Hibu PhilippinesFeb 2014 - Nov 2014 • 10 mosManaged 15 web designers in creating websites for small and medium businesses in the United States. Tasks included people and performance management, payroll approval and workforce management.
C

Team Leader

Convergys PhilippinesAug 2009 - Feb 2014 • 4 yrs 7 mosLed a team of customer service reps handling retail, and automotive accounts. Programs handled included inbound and outbound customer service, email back office, Tier 1 and Tier 2 escalation and reimbursement department. Maintained overall CSAT Top Box score of 85%
C

Customer Service Representative

Convergys PhilippinesSep 2006 - Aug 2009 • 3 yrsProcessed inbound and outbound transactions for an automotive account in North America

Education

U

Universty of Santo Tomas

Bachelor in Arts, Communication ArtsJun 2002 - Apr 2006

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Seasoned Customer Service and Outsourcing Specialist with additional experience in digital marketing and sales.
Seasoned Leader offering 17 years of related experience, results-driven approach and dedication to achieve remarkable client results. Leads routine operations and special projects for new and established customers. Diverse exposure to different industries such as General Motors, Amazon, Vistaprint, GoDaddy, FlexiFinance Australia & Sawgrass Inc.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Carl Knesset are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Carl Knesset De Leon

Customer Success Manager • Manila, NCR, PH
Operations Management
Digital Marketing
Customer Service
Available for hire fromNegotiable
Full-Time Roles

Projects

CMD Media

digital marketing company founded in June 2022. One client serviced - a local hardware company established in 1968. Project - social media marketing via Facebook. (Online presence)

Work History

O

Training Program Specialist

Oracle NetSuiteProvisioning of training packages within prescribed SLAs and responding to training related concerns. Processed contact us inquiries by customers and sales within 48 hours andfacilitate Zoom meetings with customers to troubleshoot their learning platform concerns. Collaborated with internal teams in resolving learning platform issues.
A

Team Leader

Affinity Express PhilippinesFeb 2018 - Jan 2021 • 3 yrsOversaw 20-30 marketing consultants that conduct phone interviews of small and medium business owners in the United States and United Kingdom. Including 3 FTE supporting chat/technical support for a printer company. Collaborated with copy and design teams (offshore and onshore) for the creation and completion of websites. Tasks included people and performance management, recruitment, training and delivery, payroll, and annual certification of employees. Developed New Hire Training Curriculum for 10 consecutive new hire batches. Acted as POC/Manager when Operations Manager was on extended leave.
A

Senior Marketing Consultant

Affinity Express PhilippinesMar 2017 - Feb 2018 • 1 yrExecuted maintenance & revision of websites of business owners in the United States & United Kingdom with 90% quality. Conducted phone interviews/consultations for business owners in the United States and United Kingdom for the creation of their websites Oversaw Account Management & POC for escalation revisions and calls for the department.
H

Team Leader

Hibu PhilippinesFeb 2014 - Nov 2014 • 10 mosManaged 15 web designers in creating websites for small and medium businesses in the United States. Tasks included people and performance management, payroll approval and workforce management.
C

Team Leader

Convergys PhilippinesAug 2009 - Feb 2014 • 4 yrs 7 mosLed a team of customer service reps handling retail, and automotive accounts. Programs handled included inbound and outbound customer service, email back office, Tier 1 and Tier 2 escalation and reimbursement department. Maintained overall CSAT Top Box score of 85%
C

Customer Service Representative

Convergys PhilippinesSep 2006 - Aug 2009 • 3 yrsProcessed inbound and outbound transactions for an automotive account in North America

Education

U

Universty of Santo Tomas

Bachelor in Arts, Communication ArtsJun 2002 - Apr 2006

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.