Chenchen Lu

UX Designer • Los Angeles, CA, US

Figma

UI/UX Design

User Research

User Interface Design

Adobe Creative Suite

Prototyping

Python

HTML/CSS

Javascript

Microsoft Excel

Photography

Music

Piano

Available for hire fromNegotiable

Full-Time Roles

Systems thinking Product Designer with a passion for usability and a love for problem-solving, especially in newer tech such as AI, XR, and wearables.

I am an ambitious product designer who is a systems thinker, question-asker, and job-doer. I am able to solve complex problems into usable designs across different platforms; for example using VR for usability testing and designing machine learning workflows for data scientists.

Projects

Customizing TikTok's Algorithm

•Developed content customization feature empowering user preferences on the For You page. •Conducted UX research, identified pain points, mapped user flows, researched market products, brainstormed solutions, iterated, and prototyped the featureSee More

Cornell Chimes Database Redesign

•Consolidated and redesigned internal databases/websites used by Cornell chimesmasters to improve usability and flexibility for organizing concerts, adding music, and viewing concert statistics. •Created a comprehensive design system and consistent visual design. •Interviewed differing chimesmaster users to account for individual user needsSee More

TikTok Content Creator

Filmed educational musical content about giant musical bells, generating ~200k followers and 8.4+ million likes.

Work History

Virtual Reality UX Researcher & Designer

The Home DepotAug 2022 - Dec 2022 • 5 mos•Conducted UX research on self-service tool returns, resulting in spatial, physical, and digital UX improvements. •Collaborated with engineering to build a Virtual Reality (VR) environment to conduct user testing with customers. •Enhanced customer experience with clearer copy, improved accessibility, and alignment with customer needs

Data Analytics UX Designer

The Home DepotMay 2022 - Jul 2022 • 3 mos•Streamlined a complex machine-learning (ML) tool into an intuitive, user-friendly workflow for data scientists to create ML pipelines, leading to a 92% reduction in task completion time with a 100% task completion success rate. •Produced information architecture, conducted UX research, and enhanced data visualization and computation. •Partnered with data scientists and engineers for implementation.

Lead Product Designer

Cornell Design & Tech InitiativeMar 2021 - May 2022 • 1 yr 3 mos•Pioneered class-specific features and designs for Cornell’s office hour web app to increase class enrollment, resulting in a 33% increase in classes enrolled, 3k+ active users, 14k+ sessions, and Stanford University adopting the product. •Enhanced usability, consistency, and maximized functionality for students, teaching assistants, and professors. •Synchronized with a cross-functional team of PMs, TPMs, and developers to implement features and designs.

Product Manager

Cornell Design & Tech InitiativeAug 2021 - Dec 2021 • 5 mos•Orchestrated UX research and product/business strategy to expand eligible classes for Cornell’s office hour app. •Facilitated cross-functional team alignment with timelines, prioritization, documentation, and collaborative efforts.

Education

Cornell University

Bachelor's Degree, Information ScienceSep 2019 - May 2023

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