Christine Stacey

CRM

Heuristic Evaluation

User Research

Usability Testing

Collaboration

Design Research

User Flows

Figma

Web Accessibility

User-Centered Design

Design Systems

Process Improvement

Design

Design Thinking

UI/UX Design

Available for hire fromNegotiable

I'm a UX Researcher with 4 years experience in B2B sales, 2 years as a Team Lead, & 6 years conducting User Interviews.

I am a UX Researcher with 4 years experience in B2B sales, 5 years experience with CRMs, 6 years experience with User Interviewing, 2 years as a Team Lead and 6 years in a collaborative team setting. I just finished a UX project for a start up B2B CRM company and I am looking for my next opportunity. I have my B.S. in Research Meteorology and a UX/UI Design certificate from a year long program via Springboard.

Projects

Portfolio

Work History

UX Researcher & UX Designer

Kloze.aiJul 2022 - Aug 2022 • 2 mosConducted UX/UI Audit of Kloze.ai’s website by using industry standard heuristic evaluation practices. Provided recommendations based on industry knowledge and Subject Matter Expert knowledge. Collaborated with designers, developers, and other stakeholders to create an updated responsive design. Developed usability study methodology by creating tasks, and questions, based on expected use. Validated updated design by analyzing heatmaps, time on task, completion rates, and qualitative user feedback.

Team Lead

True BrandsMar 2018 - Jun 2020 • 2 yrs 3 mosI trained new sales reps. Updated process and procedures for interdepartmental training based on SME knowledge. This resulted in a reduction of mistakes by approximately 60% which increased customer satisfaction and decreased revenue loss from mistakes.

Business Development Representative (B2B Closer)

True BrandsOct 2016 - Jun 2020 • 3 yrs 8 mosSold wholesale wine accessories and tabletop gift items to independent gift store Buyers B2B. Made 70+ outbound calls per day to cold and warm leads. Answered inbound calls to help existing customers and potential leads. Used Netsuite CRM to manage over 2500 leads and new customers. Attended Trade Shows to sell products in person to Retail Buyers.

Education

SUNY Oswego

Bachelor's Degree, UX Research & UX DesignSep 2018 - May 2022

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