Top Talent like Chynna are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Chynna Walker

Customer Success Manager • Operations Manager • Murfreesboro, TN, US
E-Commerce
Social Media Management
Customer Experience
Email Support
Social Media
Customer Service
Available for hire fromNegotiable
Contracts
Dedicated + Experienced Community Management & Social Media Assistant
Experienced community management and social media assistant aimed at providing excellent support to start-up and established ECommerce brands. I’ve helped brands establish their tone and created engaging content that fostered sales and positive platform communication. With a combination of strong communication skills and a deep passion for providing the best customer support experience possible, I am well-equipped to manage brand communities and provide valuable support on all ECommerce endeavors.

Projects

ECommerce + Social Media Customer Support Services

My goal is to provide the client with stellar customer service for their start-up or established e-commerce brand. This includes development of macros and brand tone, as well as the assistance in handled your customer support back-office.See More

Work History

O

Customer Service Associate

Omsom - Manage inbound and outbound emails with knowledge and efficiency - Identify and address customer needs with a goal of complete satisfaction - Provide expert answers to questions about products, availability, order tracking, etc. while presenting a best-in-class CX service - Follow company communications guidelines and procedures under minimal supervision - Recommend improvements to processes for improved company efficiency - Build expert and dynamic knowledge of company products and services - Research information using available resources to satisfy customer inquiries - Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships - Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties - Maintain daily log of product/order issues and resolutions in an electronic database for review

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Dedicated + Experienced Community Management & Social Media Assistant
Experienced community management and social media assistant aimed at providing excellent support to start-up and established ECommerce brands. I’ve helped brands establish their tone and created engaging content that fostered sales and positive platform communication. With a combination of strong communication skills and a deep passion for providing the best customer support experience possible, I am well-equipped to manage brand communities and provide valuable support on all ECommerce endeavors.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Chynna are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Chynna Walker

Customer Success Manager • Operations Manager • Murfreesboro, TN, US
E-Commerce
Social Media Management
Customer Experience
Email Support
Social Media
Customer Service
Available for hire fromNegotiable
Contracts

Projects

ECommerce + Social Media Customer Support Services

My goal is to provide the client with stellar customer service for their start-up or established e-commerce brand. This includes development of macros and brand tone, as well as the assistance in handled your customer support back-office.

Work History

O

Customer Service Associate

Omsom - Manage inbound and outbound emails with knowledge and efficiency - Identify and address customer needs with a goal of complete satisfaction - Provide expert answers to questions about products, availability, order tracking, etc. while presenting a best-in-class CX service - Follow company communications guidelines and procedures under minimal supervision - Recommend improvements to processes for improved company efficiency - Build expert and dynamic knowledge of company products and services - Research information using available resources to satisfy customer inquiries - Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships - Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties - Maintain daily log of product/order issues and resolutions in an electronic database for review

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.