CJ Voltz

Operations Manager • Long Beach, CA, US

Operations Management

Leadership

Forecasting

Creative Thinking

Creative Writing

Available for hire fromNegotiable

Full-Time Roles

Detail-oriented operations manager with experience in process improvement, contract negotiations, procurement, and making data-driven decisions.

How do you want to define success? Often, there are two pathways to doing so: the ideal path with no obstacles and the realistic one. Based on my experience with rhetorical devices and using large data sets to make better data-driven decisions, I am confident my experience can help you merge the ideal path with the realistic one. All while keeping things under budget.

Projects

Blank

Work History

Vendor Operations Manager

DataVerifyJun 2021 - Mar 2023 • 1 yr 10 mos• Accelerated positive vendor relationships, driving contract negotiations, performance monitoring, and issue resolution to ensure smooth operations and exceptional service delivery • Proactively developed and implemented vendor management policies and procedures across three separate businesses, enhancing compliance with regulatory requirements for increased reliability and transparency for customers • Conducted regular audits of vendor performance to ensure adherence to service level agreements (SLAs), quality standards, and other contractual obligations, inciting continuous improvement and mitigating risks • Collaborated cross-functionally to identify and prioritize opportunities for outsourcing and process improvement, resulting in a significant 20% cost reduction and a 10% increase in efficiency and quality

Vendor Operations Supervisor

DataVerifyOct 2020 - Jun 2021 • 9 mos• Provided strong leadership to a team of vendor specialists, coaching, training, and providing feedback to ensure high-quality service delivery and adherence to best practices while onboarding a new BPO partner • Leveraged forecasting efforts to meet contract requirements with an impressive accuracy range of 10-15%, resulting in consistent and reliable service delivery • Successfully established the Vendor Operations department from the ground up, fostering partnerships that mutually benefited both parties while maintaining a focus on delivering exceptional service • Created new reporting dashboards to help business leaders better understand areas of opportunity

Education

Florida State University

Bachelor's Degree, Editing, Writing, and MediaAug 2013 - May 2017

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.

Available Now

Book a Call