Claire Young

Over a decade of experience championing UX processes for both B2B and B2C SaaS products. Experienced in teaching the value of research led design for some of the worlds largest brands, as well as the smallest of startups. Past clients include: BCA, BAE Systems, GlaxoSmithKline, Avis, Allianz, Petplan, Hewlett Packard , Regus, Waitrose. Industries: Pharma, Public Sector, FMCG, Cyber Security, Construction/High Risk, Financial, Human Resources and Performance Management, Hospitality, Automotive, Beauty

Projects

Tackling clash related fatalities and cutting costs for the construction industry

What was delivered and how. I worked end-to-end as the sole designer on this B2B SaaS project, UX activities included comp analysis, user research, user testing, iterative prototyping and final polished design. Design System: MUI / Material. Designed solutions for the mobile app, and desktop app. I then worked closely with Dev on both the mobile and desktop apps to ensure design integrity and quality were maintained. Key Deliverables: - Signed 2 large contracts within 2 months of launching - Secured further funding from Balfour Beatty to extend the feature to use with MIMIC boards (complex electrical systems) - Users report 2-4 hours time saved since moving to digital plans - Discipline leads report a significantly reduced downtime from clashes - Huge safety risks minimised due to identifying clashes early on - Engineers working with digital Mimics saving at appx. 2 hours per week walking to and from the site office to the point of workSee More

Cutting service waiting times by up to an hour per table for the hospitality sector

Worked as the sole Designer working end-to-end designing Peppers 'pay at table' feature to: increase speed of service, drive usage, increase checkout conversions, Reduce a tap heavy user journey, increase sales contracts (revenue), decrease churn (merchants), delight our end-users with a shiny new UISee More

Securing a long term contract worth half a million with itsu by designing a winning Proof of Concept

I designed a polished, rebranded and testable PoC (within 48 hours) We took the team at itsu through the new designs - which was received well and led to a new secured long term contract worth half a million (£) Redesigned itsu's locations feature which we then updated for other merchants Part 2: Worked closely with Dev to bring the design to life on IOS and AndroidSee More

Designing a winning PoC which resulted in securing a long term contract with Dr Martens

Worked with CTO as the sole designer (with minimal briefing) to redesign the menu architecture Delivered the new restructured designs for mobile and web in under 1 week Introduced a higher level of customisation, ensuring all clients could create 'on brand' experiencesSee More

Work History

Senior Product Designer

SiteAssistDecreasing the time searching for permits by 70% for construction teams by redesigning the permit listings across mobile/desktop. Designed a cutting-edge technical plans feature, saving time and helping high risk industries tackle clash related fatalities. Solved the problematic influx of daily notifications and emails for construction workers by designing a notification system. Reduced unethical and dangerous forms of communications on construction sites, by designing a commenting/chat feature within the SiteAssist platform, reducing risks and cutting the time normally spent on WhatsApp, email, and SMS. Worked on the new 'Mimics' feature, working closely with customers, product and dev to create a 'virtual' diagram feature aimed to minimise dangerous activities associated with the live status's of highly complex electrical systems.

Product Designer

PepperNov 2020 - Jul 2022 • 1 yr 9 mosPepper delivers branded apps to Itsu, GBK, Rick Stein, Youngs Pubs and Over Under (to name a few). Involved in projects end-to-end; from gathering customer insights, user research and testing, prototyping and experimenting; and workshop facilitation to launching final designs. Instrumental in securing a long term contract with itsu by designing a winning PoC. Redesigned our key 'Pay your bill' web product, allowing customers to pay their bill within minutes rather than up to 1 hour per table. Led the UX/UI of multiple product features as the sole designer, including gift cards, loyalty for web, and parent categories (menu architecture).

Product Designer

OpenBlendDec 2019 - Aug 2020 • 9 mosDesigned a winning PoC which resulted in us securing a long term contract with Dr Martens. Increased user engagement by 58% by redesigning the key feature Objectives and implementing holistic strategies to address user problems. Meeting the needs of development team by creating interaction specifications, wireframes, userflows, and interactive prototypes to effectively communicate and present design ideas. Key player in all forms of requirement gathering, user research and usability testing.

UX / Product Designer

BCA UKOct 2018 - Oct 2019 • 1 yr 1 moBCA Vehicle Remarketing is *the* marketplace for vehicles. The division sold more than 1 million vehicles in the last year and owns WeBuyAnyCar.com. Delivering data driven, scalable B2B SaaS design solutions to senior stakeholders, product team, developers and product managers. Worked on the search and listings function for the BCA IMS application; a stock inventory system which tracks and re-markets 1000s of vehicles each day (working closely with BMW, VW Audi and Toyota). Key activities include: User-centred research through a variety of methods such as observation analysis/field studies and task based recordings), to define pain points for users across each brand (BMW/Toyota and VW). Mastering a complex system designed by developers (with limited user testing) resulting in a fragmented and frustrating UX. Using data and experimentation to deliver wireframes/lo-fi conceptual solutions for testing.

UX/UI Designer

Tax Computer Systems LtdOct 2016 - Oct 2018 • 2 yrs 1 moTransforming complex and dated financial legacy systems into elegantly designed 21st century applications. Project: Transforming a popular but historical suite of tax products into one integrated (cloud) framework and a modern, consistent UI. Main problem/Task: In short; to redesign highly dated financial systems into one cohesive product suite using elegance and simplicity. Existing workflows exist in separate dated applications consisting of 25 years worth of legacy code restricting the seamless, fluid analysis and filing of tax data. Bringing all products up-to-date and on trend as Tax 'goes digital'. Process: User research, problem definition, formation of experience hypothesis, prototyping in medium and hi fidelity, user testing / design iteration (Agile), visual design, code ready design libraries and production. Solution: I built a fully coded bootstrap 3 design system to help ship higher quality MVP faster. Integrating products into one SAAS ecosystem using sophisticated design solutions to solve the challenges of processing complex tax data into one user-friendly, consistent human centered experience.

Education

Guildford College of Technology

Graphic Design1991 - 1993

Guildford Technology College

Graphic Design

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