Top Talent like Daniel are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Daniel Aragoza

Project Manager • Sales Operations Manager • Copywriter • Callao Region, PE
Virtual Assistant
Training
Engagement
Hospitality
Account Management
Consumer Relations
Customer Relationship Management
Customer Service
Customer Experience
Office Management
Office Assistant
Available for hire fromNegotiable
Full-Time Roles
Experienced customer service pro with 5+ yrs in diverse industries & specialized roles at AT&T. Skilled leader & mentor, committed to excellence
Seasoned Customer Service and Support Specialist with 7+ years of experience across multiple industries, complemented by roles in personal assistance and telecommunications. Proven leadership capabilities as a call center operations supervisor, mentor for new talent, and sales specialist coach, notably with AT&T. Adept at enhancing customer experiences and driving team success.

Work History

A

Customer service and technical assistance specialist

AT&T Apr 2023 - Apr 2024 • 1 yr 1 moIn my role as a Customer Service Representative and Tech Support Specialist at AT&T, I have honed my skills in managing high-volume call environments, handling an average of 30 calls per day. My responsibilities involve addressing customer inquiries, troubleshooting technical issues, and providing detailed information about services and upgrades. I am adept at maintaining efficiency with an average handling time (AHT) target of 800 seconds or less, ensuring that each customer receives prompt and thorough support. A key part of my role also involves sales, where I leverage opportunities within service interactions to promote and close sales. My consistent performance meets a closing ratio of 6 percent per hundred calls, which demonstrates my ability to effectively balance customer service with sales objectives. This dual focus on technical support and sales allows me to contribute significantly to customer satisfaction and the company’s revenue goals. Throughout my tenure, I have developed strong problem-solving skills and an in-depth understanding of AT&T’s products and services, which enables me to resolve issues swiftly and recommend the best solutions tailored to each customer’s needs. My ability to empathize with customers, coupled with my technical expertise and sales acumen, makes me a reliable point of contact for AT&T customers seeking assistance and information. I take pride in my capability to navigate complex customer scenarios, ensuring a positive and professional interaction in every call. My goal is always to exceed customer expectations and contribute positively to the team’s overall targets and company’s reputation.
A

Mentor / supervisor

AT&T Mar 2023 - Apr 2024 • 1 yr 2 mosIn my tenure at AT&T, I embraced the dual roles of mentor and supervisor, each demanding unique skills and contributing to the development of our team. As a mentor for new talents, my primary responsibility was to ease their transition into the high-energy world of telecommunications customer service. I provided hands-on training, introducing them to daily routines and the tools essential for their roles. By sharing practical tips and tricks, I helped them enhance their problem-solving capabilities and efficiency, supporting their professional growth and boosting their confidence. In my supervisory role, I managed a diverse team of 12, balancing both tenured and new agents. My leadership was pivotal in fostering a positive work environment and maintaining high team morale. I strategically handled escalations and customer interactions to ensure seamless service. My focus extended to driving sales performance through targeted coaching sessions and team activities that not only enhanced our sales metrics but also emphasized the importance of integrity in all processes. My approach consistently supported my team in achieving, and often exceeding, our collective goals.

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Experienced customer service pro with 5+ yrs in diverse industries & specialized roles at AT&T. Skilled leader & mentor, committed to excellence
Seasoned Customer Service and Support Specialist with 7+ years of experience across multiple industries, complemented by roles in personal assistance and telecommunications. Proven leadership capabilities as a call center operations supervisor, mentor for new talent, and sales specialist coach, notably with AT&T. Adept at enhancing customer experiences and driving team success.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Daniel are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Daniel Aragoza

Project Manager • Sales Operations Manager • Copywriter • Callao Region, PE
Virtual Assistant
Training
Engagement
Hospitality
Account Management
Consumer Relations
Customer Relationship Management
Customer Service
Customer Experience
Office Management
Office Assistant
Available for hire fromNegotiable
Full-Time Roles

Work History

A

Customer service and technical assistance specialist

AT&T Apr 2023 - Apr 2024 • 1 yr 1 moIn my role as a Customer Service Representative and Tech Support Specialist at AT&T, I have honed my skills in managing high-volume call environments, handling an average of 30 calls per day. My responsibilities involve addressing customer inquiries, troubleshooting technical issues, and providing detailed information about services and upgrades. I am adept at maintaining efficiency with an average handling time (AHT) target of 800 seconds or less, ensuring that each customer receives prompt and thorough support. A key part of my role also involves sales, where I leverage opportunities within service interactions to promote and close sales. My consistent performance meets a closing ratio of 6 percent per hundred calls, which demonstrates my ability to effectively balance customer service with sales objectives. This dual focus on technical support and sales allows me to contribute significantly to customer satisfaction and the company’s revenue goals. Throughout my tenure, I have developed strong problem-solving skills and an in-depth understanding of AT&T’s products and services, which enables me to resolve issues swiftly and recommend the best solutions tailored to each customer’s needs. My ability to empathize with customers, coupled with my technical expertise and sales acumen, makes me a reliable point of contact for AT&T customers seeking assistance and information. I take pride in my capability to navigate complex customer scenarios, ensuring a positive and professional interaction in every call. My goal is always to exceed customer expectations and contribute positively to the team’s overall targets and company’s reputation.
A

Mentor / supervisor

AT&T Mar 2023 - Apr 2024 • 1 yr 2 mosIn my tenure at AT&T, I embraced the dual roles of mentor and supervisor, each demanding unique skills and contributing to the development of our team. As a mentor for new talents, my primary responsibility was to ease their transition into the high-energy world of telecommunications customer service. I provided hands-on training, introducing them to daily routines and the tools essential for their roles. By sharing practical tips and tricks, I helped them enhance their problem-solving capabilities and efficiency, supporting their professional growth and boosting their confidence. In my supervisory role, I managed a diverse team of 12, balancing both tenured and new agents. My leadership was pivotal in fostering a positive work environment and maintaining high team morale. I strategically handled escalations and customer interactions to ensure seamless service. My focus extended to driving sales performance through targeted coaching sessions and team activities that not only enhanced our sales metrics but also emphasized the importance of integrity in all processes. My approach consistently supported my team in achieving, and often exceeding, our collective goals.

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.