Danielle Garcia

Community Manager • Project Manager • Operations Manager • Newport Beach, CA, US

Content Management

Content Creation

E-Commerce

Project Management

Customer Experience

Management

Retail

Communication

Emails

Customer Service

Email Support

Available for hire fromNegotiable

Contracts

Full-Time Roles

Analytical and Creative Leader & Business Owner

I'm an analytical and creative problem solver with over 15 years of collective experience in the customer service, retail, direct sales and e-commerce industries. My focuses are on project, social media and operations management. I’m passionate about working harder and smarter to contribute to company growth and success. Outside of work, I enjoy spending time outdoors and working on various creative projects.

Projects

Shopify Website Management

Creation and management of Soultree City's website, including product details, content creation, collection management, blog, etc.

Work History

Associate, Policy & Compliance

Stella & Dot Family of BrandsMar 2015 - Feb 2020 • 5 yrs● Trained and onboarded new and current associates ○ Created and edited training processes to ensure efficiency and accuracy ● Conflict resolution- identified and resolved concerns related to Ambassador commissions and daily business duties ● Drafted and deployed termination letters to non-compliant Ambassadors

Manager, Policy & Compliance

Stella & Dot Family of BrandsFeb 2020 - Dec 2021 • 1 yr 11 mos● Created, managed and executed business-critical projects, collaborating with internal and external cross-functional partners ○ Scheduled meetings with all partners and C-level Executives for project and deliverable follow ups ○ Presented and summarized project data and outcomes to internal and external cross-functional partners and C-Level Executives ● Updated, created and executed new policies based on business needs and industry standards ● Created and maintained processes for compliance communication, outreach and business concerns ● Managed compliance team's daily and monthly tasks to meet SLA and monthly goals

Owner

Soultree CityNov 2018 - Present • 5 yrs 10 mos● Curate customer centered collections across multiple categories (clothing, accessories, home goods, etc.), while focusing on trend-forecasting and previous collection data ● Create, manage and execute email, online, and social media marketing campaigns to meet business goals for customer connection, retention and growth ● Cohesively merchandise and price products across online, pop-ups and brick and mortar locations ● Manage customer interactions and inquiries across social media, email, and in-person experience to build and maintain an impactful, positive relationship and experience in all interactions ● Manage all aspects of Shopify website, including product descriptions, tags, collection management, collection launch and updates ● Process and fulfill customer orders via Inventory management and shipment of customer orders

Education

University of Arizona Global Campus

Bachelors Degree, eMarketing

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