Top Talent like Dank-el are on Pangea
Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.Dank-el Nkya
Business Administration
Office Administration
End User Support
Management
Administrative Support
Administrative Assistance
Quality Assurance
Emails
Email Support
Customer Service
Operations Management
Technology Support
Consumer Relations
Customer Experience
Customer Relationship Management
Client-focused Business Support Manager experienced in Business Support, Administration, Operations, Customer Service & Business Management.
Skilled in building relationships with clients and managing diverse stakeholders. Excellent multitasking skills, data entry and a quick learner with proficiency in new technology.
10+ years experience
Projects
Quality Assurance officer (Project Lead) At Standard Chartered Bank
Led projects on Customer Due Diligence (CDD) and Anti Money Laundering (AML). Developed and managed a database of SME clients' portfolios. Provided technical support to relationship managers. Compiled weekly and monthly reports. Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings. Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods. Collaborated with cross-functional teams to develop and implement process and system improvements. Conducted risk assessments to identify and mitigate potential quality issues. Monitored activities and supporting systems to meet compliance regulations.See MoreWork History
L
Business Support Manager
Lilac Business Services Limited- Ensure comprehensive client compliance with various government agencies such as TIC, EPZA, TRA, BRELA, TBS, - Immigration, and Labor Departments, Local Government offices etc. - Manage client relationships and orchestrate seamless collaboration with diverse stakeholders to ensure successful project completion. - Establish and nurture connections with industry professionals, strengthening the company's public image through networking events and conferences. - Represent clients at government workshops, conferences, and meetings, subsequently providing strategic advice on optimal approaches. - Draft meticulous engagement letters for clients upon initiating assignments. - Manage travel agency connections, solve travel issues, guarantee information sharing , and provide rule and regulatory advice to clients. ------- Oversee the implementation and upkeep of the Travel Policy. - Draft and present proposals for a wide range of assignments and clients. - Assist in recruitment on behalf of clients - Collaborate closely with the accounts department, generating vital financial information and overseeing payments. - Manage training programs, from advertising to venue scheduling, and successful completion. - Provide IT support including managing the company's Cpanel, Slack, Odoo & Server. - Handle administrative duties including coordinating staff schedules. - Maintained positive and effective communication with customers and vendors, with a strong focus on prompt problem resolution.U
Project Manager
United Conference on Trade and Development (UNCTAD)Mar 2012 - Mar 2015 • 3 yrs 1 mo- Researched and documented government procedures and displayed them from a user's point of view through an online business facilitation portal https://procedures.tic.go.tz/ - Analyzed every step of an administrative government procedure with government officials (laws and rules, information needs, document requirements, fees, certificates, roles of different agencies and officials) - Trained government staff to collect information through field visits and to operate and maintain the portal. - Advised the government on procedural simplification and improvement to ease doing business in Tanzania. - Maintained effective communication with overseas supervisors and technicians through various channels eg. Github. - Planned and participated in forums, committees, workshops, and conferences to market the portal. - Presented and assisted in making proposals for continued funding from UN and the European Union. Collaborated with various government agencies and organizations. Analyzed project performance data to identify areas of improvement.Education
U
University of Dar es Salaam
Bachelor's Degree, EconomicsSep 2007 - Nov 2010P
Project Management Institute
PMPPresentHow Pangea Works
Effortlessly discover top talent
We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.Start working with talent today
The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.Track work and invoices in one place
Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!Talk with a Talent Expert
Members of our team are available to help you speed through the hiring process.
Available NowBook a Call
Client-focused Business Support Manager experienced in Business Support, Administration, Operations, Customer Service & Business Management.
Skilled in building relationships with clients and managing diverse stakeholders. Excellent multitasking skills, data entry and a quick learner with proficiency in new technology.
10+ years experience
Talk with a Talent Expert
Members of our team are available to help you speed through the hiring process.Available NowBook a Call
Top Talent like Dank-el are on Pangea
Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.Dank-el Nkya
Business Administration
Office Administration
End User Support
Management
Administrative Support
Administrative Assistance
Quality Assurance
Emails
Email Support
Customer Service
Operations Management
Technology Support
Consumer Relations
Customer Experience
Customer Relationship Management
Projects
Quality Assurance officer (Project Lead) At Standard Chartered Bank
Led projects on Customer Due Diligence (CDD) and Anti Money Laundering (AML). Developed and managed a database of SME clients' portfolios. Provided technical support to relationship managers. Compiled weekly and monthly reports. Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings. Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods. Collaborated with cross-functional teams to develop and implement process and system improvements. Conducted risk assessments to identify and mitigate potential quality issues. Monitored activities and supporting systems to meet compliance regulations.Work History
L
Business Support Manager
Lilac Business Services Limited- Ensure comprehensive client compliance with various government agencies such as TIC, EPZA, TRA, BRELA, TBS, - Immigration, and Labor Departments, Local Government offices etc. - Manage client relationships and orchestrate seamless collaboration with diverse stakeholders to ensure successful project completion. - Establish and nurture connections with industry professionals, strengthening the company's public image through networking events and conferences. - Represent clients at government workshops, conferences, and meetings, subsequently providing strategic advice on optimal approaches. - Draft meticulous engagement letters for clients upon initiating assignments. - Manage travel agency connections, solve travel issues, guarantee information sharing , and provide rule and regulatory advice to clients. ------- Oversee the implementation and upkeep of the Travel Policy. - Draft and present proposals for a wide range of assignments and clients. - Assist in recruitment on behalf of clients - Collaborate closely with the accounts department, generating vital financial information and overseeing payments. - Manage training programs, from advertising to venue scheduling, and successful completion. - Provide IT support including managing the company's Cpanel, Slack, Odoo & Server. - Handle administrative duties including coordinating staff schedules. - Maintained positive and effective communication with customers and vendors, with a strong focus on prompt problem resolution.U
Project Manager
United Conference on Trade and Development (UNCTAD)Mar 2012 - Mar 2015 • 3 yrs 1 mo- Researched and documented government procedures and displayed them from a user's point of view through an online business facilitation portal https://procedures.tic.go.tz/ - Analyzed every step of an administrative government procedure with government officials (laws and rules, information needs, document requirements, fees, certificates, roles of different agencies and officials) - Trained government staff to collect information through field visits and to operate and maintain the portal. - Advised the government on procedural simplification and improvement to ease doing business in Tanzania. - Maintained effective communication with overseas supervisors and technicians through various channels eg. Github. - Planned and participated in forums, committees, workshops, and conferences to market the portal. - Presented and assisted in making proposals for continued funding from UN and the European Union. Collaborated with various government agencies and organizations. Analyzed project performance data to identify areas of improvement.Education
U
University of Dar es Salaam
Bachelor's Degree, EconomicsSep 2007 - Nov 2010P
Project Management Institute
PMPPresentHow Pangea Works
Effortlessly discover top talent
We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.Start working with talent today
The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.Track work and invoices in one place
Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!Talk with a Talent Expert
Members of our team are available to help you speed through the hiring process.Available NowBook a Call
Pangea empowers fractional work across the world for marketing and design roles.