Top talent is on Pangea

You are viewing Delilah's profile as a guest. Book a free call with our team to discuss your options for hiring fractional workers on Pangea's industry-leading talent marketplace.

Delilah Herrera

Customer Success Manager • Chandler, AZ, US
Conflict Resolution
JIRA
Salesforce
Customer Service
Communication
Payroll
Microsoft Office
Available for hire fromNegotiable
"Customer-Focused Professional with Expertise in Customer Support, Sales, and IT Management"
I am a highly skilled and customer-focused professional with a strong background in customer support, sales, and IT management. Throughout my career, I have successfully managed payroll processes for a diverse client base, ensuring accuracy and timeliness while prioritizing customer satisfaction. I am proficient in utilizing platforms such as Rippling and Salesforce, which allows me to efficiently resolve complex customer concerns and streamline support processes.

Work History

R

Customer support specialist

RipplingFeb 2022 - Present • 2 yrs 9 mos Manage end-to-end payroll issues for a diverse client base, ensuring accurate and timely processing for over 100 clients on a bi-weekly basis. • Optimized Rippling for payroll processing, taxation, banking, and payments inquiries, resulting in a 20% reduction in processing time. • Resolved complex customer concerns by leveraging platform expertise and employing effective de-escalation techniques, maintaining a customer satisfaction rating of 95%. • Collaborated with cross-functional teams to identify opportunities for automation and feature enhancements, resulting in a 30% increase in overall process efficiency. • Utilized Salesforce and Omni to enhance customer interactions and streamline support processes,reducing response time by 40%.
W

Escalated Complaints Specialist

Wells FargoJan 2021 - Jan 2022 • 1 yr 1 moCommunicated research outcomes and provided expected resolution step and timelines to customers, resulting in a 90% issue resolution rate. •Executed necessary corrective transactions using appropriate methods and contacts, resolving 80+ escalated complaints per week. Handled inbound customer calls resulting from warm transfers or direct communication, achieving a 95%call resolution rate. Documented research results and actions are taken in the portal for clarity and reference, ensuring accurate tracking and knowledge sharing. Ensured timely responses to customer inquiries and complaints, and maintained a response time of less than 24h ours.
B

Customer Service Advisor

Bridgestone FirestoneJun 2019 - Dec 2020 • 1 yr 7 mosBuilt customer satisfaction and loyalty through exceptional service, resulting in a 20% increase in customer retention. • Promoted products and services through effective merchandising and advertising, leading to a 15%boost in sales revenue. Provided knowledgeable advice to customers on vehicle products and services, resulting in a 10%I increase in upselling and cross-selling opportunities. Achieved weekly goals for tire unit sales and credit card applications, consistently exceeding targets by 15%. Processed customer payments and managed end-of-shift register reconciliation with 100%accuracy.
D

Customer Service And Support

Dicks Sporting GoodApr 2017 - Dec 2018 • 1 yr 9 mosProvided exceptional customer service to a high volume of customers ,resulting in consistently positive feedback and increased customer satisfaction. • Maintained merchandise and organized store areas, ensuring a visually appealing shopping environment that enhanced the customer experience. • Handled sales transactions ,processed returns ,and resolved customer issues, consistently achieving high accuracy and efficiency. • Supervised and assigned tasks to a team of associates ,fostering a collaborative and productive work environment. • Actively participated in inventory processes ,contributing to accurate stock management and successful inventory counts.

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
"Customer-Focused Professional with Expertise in Customer Support, Sales, and IT Management"
I am a highly skilled and customer-focused professional with a strong background in customer support, sales, and IT management. Throughout my career, I have successfully managed payroll processes for a diverse client base, ensuring accuracy and timeliness while prioritizing customer satisfaction. I am proficient in utilizing platforms such as Rippling and Salesforce, which allows me to efficiently resolve complex customer concerns and streamline support processes.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top talent is on Pangea

You are viewing Delilah's profile as a guest. Book a free call with our team to discuss your options for hiring fractional workers on Pangea's industry-leading talent marketplace.

Delilah Herrera

Customer Success Manager • Chandler, AZ, US
Conflict Resolution
JIRA
Salesforce
Customer Service
Communication
Payroll
Microsoft Office
Available for hire fromNegotiable

Work History

R

Customer support specialist

RipplingFeb 2022 - Present • 2 yrs 9 mos Manage end-to-end payroll issues for a diverse client base, ensuring accurate and timely processing for over 100 clients on a bi-weekly basis. • Optimized Rippling for payroll processing, taxation, banking, and payments inquiries, resulting in a 20% reduction in processing time. • Resolved complex customer concerns by leveraging platform expertise and employing effective de-escalation techniques, maintaining a customer satisfaction rating of 95%. • Collaborated with cross-functional teams to identify opportunities for automation and feature enhancements, resulting in a 30% increase in overall process efficiency. • Utilized Salesforce and Omni to enhance customer interactions and streamline support processes,reducing response time by 40%.
W

Escalated Complaints Specialist

Wells FargoJan 2021 - Jan 2022 • 1 yr 1 moCommunicated research outcomes and provided expected resolution step and timelines to customers, resulting in a 90% issue resolution rate. •Executed necessary corrective transactions using appropriate methods and contacts, resolving 80+ escalated complaints per week. Handled inbound customer calls resulting from warm transfers or direct communication, achieving a 95%call resolution rate. Documented research results and actions are taken in the portal for clarity and reference, ensuring accurate tracking and knowledge sharing. Ensured timely responses to customer inquiries and complaints, and maintained a response time of less than 24h ours.
B

Customer Service Advisor

Bridgestone FirestoneJun 2019 - Dec 2020 • 1 yr 7 mosBuilt customer satisfaction and loyalty through exceptional service, resulting in a 20% increase in customer retention. • Promoted products and services through effective merchandising and advertising, leading to a 15%boost in sales revenue. Provided knowledgeable advice to customers on vehicle products and services, resulting in a 10%I increase in upselling and cross-selling opportunities. Achieved weekly goals for tire unit sales and credit card applications, consistently exceeding targets by 15%. Processed customer payments and managed end-of-shift register reconciliation with 100%accuracy.
D

Customer Service And Support

Dicks Sporting GoodApr 2017 - Dec 2018 • 1 yr 9 mosProvided exceptional customer service to a high volume of customers ,resulting in consistently positive feedback and increased customer satisfaction. • Maintained merchandise and organized store areas, ensuring a visually appealing shopping environment that enhanced the customer experience. • Handled sales transactions ,processed returns ,and resolved customer issues, consistently achieving high accuracy and efficiency. • Supervised and assigned tasks to a team of associates ,fostering a collaborative and productive work environment. • Actively participated in inventory processes ,contributing to accurate stock management and successful inventory counts.

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
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