Top Talent like Denice are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Denice Osilla

Operations Manager • Customer Success Manager • Tanauan, Calabarzon, PH
Telecommunications
E-Commerce
Microsoft Excel
Customer Relationship Management
B2B Marketing
Customer Experience
Available for hire fromNegotiable
Customer Experience Champion. Top 1 Sales Representative. Detail-oriented.
I have more than 5 years experience as a customer service representative from Billing to Retention Specialist from one of the biggest companies across USA, Canada and Australia. From Telecommunications, retail to health care accounts.

Projects

Business Development Representative

Appointment setters. Business to business calls. Introducing the company to business owners who needs recruiting services across USA. Client Data management. Sending business email and Vm management.See More

Work History

R

Business Development Representative

RhodeswolfeAppointment setters. Business to business calls. Introducing the company to business owners who needs recruiting services across USA. Client Data management. Sending business email and Vm man
T

Retention and Loyalty Specialist

TelusOct 2020 - Feb 2023 • 2 yrs 5 mosResponsible for retaining churn customers. Explaining and resolving bill issues. Processing new acquisition order and customizing customer services or plan. Selling services to customers. Resolving all customer's concern including basic troubleshooting.
M

Customer Service Representative Hybrid

MichaelsAug 2019 - Oct 2020 • 1 yr 3 mosResolving customer's order issue both chat and calls. Processing replacement or refund orders on damage, lost or stolen orders. Assisting customer's placing their online orders. Answering customer's inquiry about the products and services.
S

Retention Specialist

SiriusxmMay 2018 - Aug 2019 • 1 yr 4 mosAssisting churn customers. Retaining churn customers. Processing activation and renewal orders. Resolving customer's concern. Answering all customer's inquiry about the product and services. Providing best recommendation.
A

Customer Service Representative

AmazonJan 2016 - May 2018 • 2 yrs 5 mosAssisting customer's w/ order issues. Processing replacement or refund on lost or stolen, damage or defective orders. Answering all customer's on the product and services. Resolving customer's concern.
T

Billing Representative - Case Manager

TelstraFeb 2012 - Jan 2015 • 3 yrsBilling Representative Resolving customer's billing issue. Assisting customer's inquiries about products and services. Processing customization order for customer's account, plan or services. Processing New activations. Assisting customer's on basic trouble shooting. Processing refunds or credits on customer's account. Case manager. Handling escalated calls, churn calls. Resolving escalated concerns on a leveled up approach with an excellent customer service experience. Retaining churn customers.

Education

U

University of Perpetual Help System Dalta

Bachelor's Degree, Physical TherapyJun 2010 - May 2015
D

De Lasalle University

Bachelor's Degree, Computer ScienceJun 2008 - Mar 2010

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Customer Experience Champion. Top 1 Sales Representative. Detail-oriented.
I have more than 5 years experience as a customer service representative from Billing to Retention Specialist from one of the biggest companies across USA, Canada and Australia. From Telecommunications, retail to health care accounts.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Denice are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Denice Osilla

Operations Manager • Customer Success Manager • Tanauan, Calabarzon, PH
Telecommunications
E-Commerce
Microsoft Excel
Customer Relationship Management
B2B Marketing
Customer Experience
Available for hire fromNegotiable

Projects

Business Development Representative

Appointment setters. Business to business calls. Introducing the company to business owners who needs recruiting services across USA. Client Data management. Sending business email and Vm management.

Work History

R

Business Development Representative

RhodeswolfeAppointment setters. Business to business calls. Introducing the company to business owners who needs recruiting services across USA. Client Data management. Sending business email and Vm man
T

Retention and Loyalty Specialist

TelusOct 2020 - Feb 2023 • 2 yrs 5 mosResponsible for retaining churn customers. Explaining and resolving bill issues. Processing new acquisition order and customizing customer services or plan. Selling services to customers. Resolving all customer's concern including basic troubleshooting.
M

Customer Service Representative Hybrid

MichaelsAug 2019 - Oct 2020 • 1 yr 3 mosResolving customer's order issue both chat and calls. Processing replacement or refund orders on damage, lost or stolen orders. Assisting customer's placing their online orders. Answering customer's inquiry about the products and services.
S

Retention Specialist

SiriusxmMay 2018 - Aug 2019 • 1 yr 4 mosAssisting churn customers. Retaining churn customers. Processing activation and renewal orders. Resolving customer's concern. Answering all customer's inquiry about the product and services. Providing best recommendation.
A

Customer Service Representative

AmazonJan 2016 - May 2018 • 2 yrs 5 mosAssisting customer's w/ order issues. Processing replacement or refund on lost or stolen, damage or defective orders. Answering all customer's on the product and services. Resolving customer's concern.
T

Billing Representative - Case Manager

TelstraFeb 2012 - Jan 2015 • 3 yrsBilling Representative Resolving customer's billing issue. Assisting customer's inquiries about products and services. Processing customization order for customer's account, plan or services. Processing New activations. Assisting customer's on basic trouble shooting. Processing refunds or credits on customer's account. Case manager. Handling escalated calls, churn calls. Resolving escalated concerns on a leveled up approach with an excellent customer service experience. Retaining churn customers.

Education

U

University of Perpetual Help System Dalta

Bachelor's Degree, Physical TherapyJun 2010 - May 2015
D

De Lasalle University

Bachelor's Degree, Computer ScienceJun 2008 - Mar 2010

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.