Dennis Ross IV

Product Manager • Data Analyst • Operations Manager • Albany, NY, US

Top Earner

Product Management

Go-to-market Strategy

Market Research

Automation

Process Improvement

Project Management

Growth Hacking

Community Building

Strategic Planning

Available for hire fromNegotiable

Contracts

Full-Time Roles

Detail-oriented product manager with experience in UX, user acquisition, and process improvement

What I Bring to the Table: Product Focus: I’ve spearheaded initiatives that not only enhanced user experience and product functionality but also significantly reduced development costs. Imagine the impact I could have on your product’s success! User-Centric: Prioritizing user needs is at the heart of my approach. I’ve consistently achieved a 90% user satisfaction rate by ensuring intuitive design, seamless functionality, and clear, responsive communication. Leadership & Cross-Functional Team Management: I’ve successfully led cross-functional teams, optimized workflows, and driven product launches that exceed expectations.

Projects

Automation Journey (Customers/Providers)

I created a seamless onboarding workflow for both new users and service providers who join this marketplace platform. Complete with automated welcome emails, notifications, and next steps.See More

Work History

Product Manager

WasteMatchWasteMatch is dedicated to making your life easier by providing essential services like junk removal, moving assistance, transport, and an extra set of hands when you need it most. We’re simplifying everyday needs for communities nationwide while supporting local businesses and promoting sustainability. - Launched MVP: Spearheaded the development and launch of WasteMatch's Minimum Viable Product (MVP), acquiring over 500 service professionals across the U.S. within the first three months. - Revenue Growth: Implemented a dynamic pricing model and service tier system that resulted in a 15% increase in Monthly Recurring Revenue (MRR) and drove overall platform profitability. - Customer Acquisition: Developed and executed a targeted user acquisition strategy, increasing customer sign-ups by 50% within the first quarter post-launch, while maintaining a customer satisfaction rate of 4.7/5. - Cross-Functional Collaboration: Led cross-functional teams in the successful integration of real-time payment processing and automated job matching, improving operational efficiency and reducing service time by 30%. - Data-driven decision-making: Leveraged data analytics and customer feedback to refine product features, resulting in a 20% reduction in customer churn and a 25% increase in repeat business.

Automation Engineer

FlowSync AutomationFlowSync Automation | Efficient. Intelligent. Automated. At FlowSync, we specialize in helping businesses streamline their operations and increase efficiency through custom automation solutions and AI-driven technology. From marketing automation to AI-powered chatbots, we enable companies to automate repetitive tasks, enhance customer engagement, and focus on growth. Our services are designed to save businesses time, reduce manual effort, and boost productivity—whether you're a small café looking to automate social media and customer follow-ups or a growing company seeking a full-scale workflow automation solution. -Designed and implemented custom automation solutions for businesses across various industries. - Developed and integrated AI-powered tools, including chatbots and phone agents, to automate customer interactions. - Created marketing automation systems that streamlined email campaigns, social media scheduling, and CRM workflows, boosting client productivity and saving up to 15 hours per week. - Automated end-to-end business processes, such as invoicing, scheduling, and customer follow-ups, for small and mid-sized companies, leading to a 30% improvement in workflow efficiency. - Collaborated with businesses to identify automation opportunities, tailoring solutions that aligned with their growth objectives and significantly reduced operational costs. - Implemented automation solutions using emerging technologies, resulting in a 35% reduction in manual labor hours over six months.

Reviews

Exceeds ExpectationsRecommended by clients 2 times.

Top EarnerHas earned $1k+ on Pangea.

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Education

Bentley University

MBA, Business & LeadershipSep 2022 - Present

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