Top Talent like Destiny are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Destiny Carlisle

User Researcher • Customer Success Manager • Alexandria, VA, US
Communication
Customer Service
Customer Experience
HTML/CSS
Javascript
Advice
Facebook
Adobe Creative Suite
Start-ups
Shopify
E-Commerce
Product Support
Websites
Consulting
Technology
Account Management
Computer Hardware
Problem Solving
Competitive Analysis
Amazon Web Services
Analytical Thinking
Training
Information Analysis
Technology Support
Data Analysis
VMware
Available for hire fromNegotiable
Contracts
Full-Time Roles
Bridging the gap between acdemics and the real world
Currently attending Grand Canyon University online, pursing an Bachelors in Science for Information Technology with an minor in Cybersecurity. Also, working on obtaining Security+ certification and google certifications. Actively and experienced in Microsoft, OpenCad, and Adobe.

Work History

C

Communications Officer II

City of Alexandria- Use various computers applications for database management and word processing. - Troubleshoot PC/Software systems and software applications when minor malfunctions occur. - Using the Computer Aided Dispatch (CAD) and Motorola radio system to dispatch emergency calls. - Provide excellent customer service in a high stress working environment involving emergency/non-emergency phone calls from the public, other federal agencies, and local jurisdictions. - Maintained certifications with National Information Management System (NIMS), Federal Emergency Management Agency (FEMA), Virginia Crime Information Network (VCIN), National Crime Information Center (NCIC), and Emergency Medial Dispatch (EMD) and Emergency Fire Dispatch (EFD) and Emergency Police Dispatch (EPD). - Member of Internal Committees: CAD System, Critical Incident Stress Management (CISM), and Peer support. - Work on fast-paced projects, requiring attention to detail and working within constrained timelines - Update and troubleshoot Motorola portable radios assigned to the IT department. - Troubleshoot PC/software systems and software applications when minor malfunctions occur. - Assist with unlocking mobile devices such as Apple and Samsung cell phones. - Effectively communicate with other employees and leadership to ensure complete care of customers. - Fulfilled administrative duties to include completing and filing paperwork, directing a multi-line phone and appointment system. - Manage and provide information to the public and to city staff that requires the use of judgement and the application of policies. - Developed process improvements and other enhancements that improve operational efficiency as well as ensure data security. - Provides end-user support for assigned applications including troubleshooting problems at the application server level - Work with clients as 2nd level Support to resolve mobile device issues around usability and troubleshooting
C

Ems Dispatcher/Administrative

City AmbulanceApr 2017 - Aug 2017 • 5 mos- Dispatch EMS units to the appropriate calls and locations. - Maintain the EMS log for supplies through the PStraxx system, also maintained an Excel log for state purposes to audit the narcotics kept on the ambulance. - Maintain an order list of EMS equipments to include radios and tracking devices. - Logs application support incidents and prepares appropriate resolution plans - Maintain records and documentation for areas of responsibility as required by SOPs - Troubleshoot network communication, software, and user account trouble calls
C

Communications Officer II

Charleston County 911Oct 2015 - Jan 2017 • 1 yr 3 mos- Dispatched EMS/Fire units for 22 counties performing warrant checks, personal background checks through the National Criminal Information Center (NCIC). - Maintained certifications for National Incident Management System (NIMS), Incident Command System (ICS) through FEMA, and NCICx. - Obtained the International Agency Emergency Dispatch Certification. - Designed and maintained the Standard Operating Procedures using diagnostic tools to assist with resolutions.
C

Communications Officer II

City of San AngeloAug 2012 - May 2015 • 2 yrs 10 mos- Dispatch EMS/Fire, Law, and volunteer Units to emergency and non-emergency calls. - Assisted with training new personnel and preformed background checks on new employees and volunteers. - Maintained the run log when of any missing persons, articles, and guns, protective orders and clearing warrants through the NCIC and National Law Enforcement Telecommunications Systems (NLETS). - Maintain records and documentation for areas of responsibility as required by SOPs
I

Office Manager

IJS Jantorial ServicesDec 2011 - Aug 2012 • 9 mos- Provide direct administrative supports as needed, including scheduling appointments, meetings, and events, booking travel, maintaining filing system, mailing and shipping packages, and updating contact database and employee list - Purchased and tracked all equipment for the company; functioned as company liaison between government contractors and vendors. - Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints - Performed HR related duties and maintained HR forms: I-9, W-4 forms, new employee hire packages, benefits, exit interviews - Developed and generated new business opportunities leading to project awards - Created and assembled proposals, RFI, RFPs, brochures, promotional materials, tracked proposal activity, monthly sales revenue and budgets. - Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.

Education

Grand Canyon University

Bachelor's Degree, CybersecuritySep 2019 - May 2023

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Bridging the gap between acdemics and the real world
Currently attending Grand Canyon University online, pursing an Bachelors in Science for Information Technology with an minor in Cybersecurity. Also, working on obtaining Security+ certification and google certifications. Actively and experienced in Microsoft, OpenCad, and Adobe.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Destiny are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Destiny Carlisle

User Researcher • Customer Success Manager • Alexandria, VA, US
Communication
Customer Service
Customer Experience
HTML/CSS
Javascript
Advice
Facebook
Adobe Creative Suite
Start-ups
Shopify
E-Commerce
Product Support
Websites
Consulting
Technology
Account Management
Computer Hardware
Problem Solving
Competitive Analysis
Amazon Web Services
Analytical Thinking
Training
Information Analysis
Technology Support
Data Analysis
VMware
Available for hire fromNegotiable
Contracts
Full-Time Roles

Work History

C

Communications Officer II

City of Alexandria- Use various computers applications for database management and word processing. - Troubleshoot PC/Software systems and software applications when minor malfunctions occur. - Using the Computer Aided Dispatch (CAD) and Motorola radio system to dispatch emergency calls. - Provide excellent customer service in a high stress working environment involving emergency/non-emergency phone calls from the public, other federal agencies, and local jurisdictions. - Maintained certifications with National Information Management System (NIMS), Federal Emergency Management Agency (FEMA), Virginia Crime Information Network (VCIN), National Crime Information Center (NCIC), and Emergency Medial Dispatch (EMD) and Emergency Fire Dispatch (EFD) and Emergency Police Dispatch (EPD). - Member of Internal Committees: CAD System, Critical Incident Stress Management (CISM), and Peer support. - Work on fast-paced projects, requiring attention to detail and working within constrained timelines - Update and troubleshoot Motorola portable radios assigned to the IT department. - Troubleshoot PC/software systems and software applications when minor malfunctions occur. - Assist with unlocking mobile devices such as Apple and Samsung cell phones. - Effectively communicate with other employees and leadership to ensure complete care of customers. - Fulfilled administrative duties to include completing and filing paperwork, directing a multi-line phone and appointment system. - Manage and provide information to the public and to city staff that requires the use of judgement and the application of policies. - Developed process improvements and other enhancements that improve operational efficiency as well as ensure data security. - Provides end-user support for assigned applications including troubleshooting problems at the application server level - Work with clients as 2nd level Support to resolve mobile device issues around usability and troubleshooting
C

Ems Dispatcher/Administrative

City AmbulanceApr 2017 - Aug 2017 • 5 mos- Dispatch EMS units to the appropriate calls and locations. - Maintain the EMS log for supplies through the PStraxx system, also maintained an Excel log for state purposes to audit the narcotics kept on the ambulance. - Maintain an order list of EMS equipments to include radios and tracking devices. - Logs application support incidents and prepares appropriate resolution plans - Maintain records and documentation for areas of responsibility as required by SOPs - Troubleshoot network communication, software, and user account trouble calls
C

Communications Officer II

Charleston County 911Oct 2015 - Jan 2017 • 1 yr 3 mos- Dispatched EMS/Fire units for 22 counties performing warrant checks, personal background checks through the National Criminal Information Center (NCIC). - Maintained certifications for National Incident Management System (NIMS), Incident Command System (ICS) through FEMA, and NCICx. - Obtained the International Agency Emergency Dispatch Certification. - Designed and maintained the Standard Operating Procedures using diagnostic tools to assist with resolutions.
C

Communications Officer II

City of San AngeloAug 2012 - May 2015 • 2 yrs 10 mos- Dispatch EMS/Fire, Law, and volunteer Units to emergency and non-emergency calls. - Assisted with training new personnel and preformed background checks on new employees and volunteers. - Maintained the run log when of any missing persons, articles, and guns, protective orders and clearing warrants through the NCIC and National Law Enforcement Telecommunications Systems (NLETS). - Maintain records and documentation for areas of responsibility as required by SOPs
I

Office Manager

IJS Jantorial ServicesDec 2011 - Aug 2012 • 9 mos- Provide direct administrative supports as needed, including scheduling appointments, meetings, and events, booking travel, maintaining filing system, mailing and shipping packages, and updating contact database and employee list - Purchased and tracked all equipment for the company; functioned as company liaison between government contractors and vendors. - Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints - Performed HR related duties and maintained HR forms: I-9, W-4 forms, new employee hire packages, benefits, exit interviews - Developed and generated new business opportunities leading to project awards - Created and assembled proposals, RFI, RFPs, brochures, promotional materials, tracked proposal activity, monthly sales revenue and budgets. - Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.

Education

Grand Canyon University

Bachelor's Degree, CybersecuritySep 2019 - May 2023

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.