Dominika Glueck

Customer Success Manager • Product Analyst • Sales Operations Manager • Weymouth, MA, US

Angular

TypeScript

Redux

React

Node.js

User Interface Design

NoSQL

.NET Framework

TDD

Agile

Customer Service

Customer Relationship Management

Sales

Amazon Web Services

Product Management

Team Management

Adobe Photoshop

GIMP

Github

UML

Trello

JIRA

Databases

SQL

Stripe

Firebase

Ionic

Available for hire fromNegotiable

Full-Time Roles

Contracts

I am a rational, empathetic person with a passion for problem solving, learning new skills and building new relationships.

I am an IT professional with an entrepreneurial mind. I enjoy problem solving, hands-on learning new skills and building new relationships. In the past five years I founded and operated two small businesses and over the course of my career I have helped design, create and maintain several mobile and web applications using .NET and JavaScript frameworks (my favorites being Angular, Ionic and React). In my free time you can find me enjoying a hike in a forest, taking a yoga class, walking dogs at a local shelter or volunteering in our community of Czechs and Slovaks (Czech and Slovak Association in Boston).

Projects

birdbill

birdbill is a dining companion mobile app for patrons at restaurants, bars, and breweries. Imagine you’re out for the night with friends and have finished your meal or drinks. Everything is wrapping up, and you’re ready to pay and move on - maybe you have a show, game, or appointment to go to. How long does it take to settle up if the venue is busy or understaffed? Do you want to wait for 15-20 minutes? With the birdbill app, you can pay and tip from your phone in just a few seconds - or take off, and we’ll handle it for you. birdbill makes life easier for restaurants, too. We preauthorize all payment methods and let staff know when a bill is attached to a birdbill patron, meaning it’s “all set” in terms of payment. This frees up staff to focus on tasks that make the dining experience special for guests. For bars and clubs, we offer payment and tip security in a non-intrusive, modern way. On top of that, we allow venues to target patrons with offers and ads inviting them back. The best part is we connect with the restaurant’s existing POS system without additional hardware. See More

Work History

PRINCIPAL AND FOUNDER

birdbill, LLCJan 2019 - Present • 5 yrs 9 mos● Founded a software startup - a dining companion for restaurant and bar patrons ● Designed and developed hybrid mobile application and highly scalable backend infrastructure hosted on Amazon Web Services (AWS) ● Deployed and maintained the solution in a live production environment ● Built partnerships with POS system companies and restaurant customers ● Managed a small team, planning, finances and marketing and sales efforts

OWNER AND OPERATOR

DCG WalksFeb 2019 - May 2021 • 2 yrs 4 mos● Founded an animal care small business with focus on animals with special needs ● Designed, developed and maintained company website and social media presence ● Built a network of repeat customers using online and offline marketing/sales tools

RELOCATION AND PERSONAL DEVELOPMENT

Career breakAug 2017 - Feb 2019 • 1 yr 7 mos● Relocated from Slovakia to the USA ● Planned a wedding and relocated family from South Carolina to Massachusetts ● Gained customer service experience as a work-study at a yoga studio ● Completed 200 Hour Yoga Teacher training certification and volunteered as an assistant yoga teacher

SOFTWARE DEVELOPER/ANALYST

Whitestein TechnologiesSep 2015 - Aug 2017 • 2 yrs● Delivered custom hybrid mobile and web applications utilizing various JavaScript frameworks for international banking institutions ● Iteratively collected and analyzed customer requirements and feedback ● Designed and implemented user-friendly features and interfaces ● Worked in an Agile team using Scrum and XP methodologies and test-driven development (TDD)

SOFTWARE DEVELOPER

DWC SlovakiaJul 2012 - Sep 2015 • 3 yrs 3 mosWorked with integrations team on digitization and document workflow solutions for Operational Programme Informatisation of Society (OPIS), a Slovak government initiative

Education

Faculty of Informatics and Information Technologies, Slovak University of Technology

Bachelor of Science, InformaticsSep 2010 - Jun 2013

Faculty of Informatics and Information Technologies, Slovak University of Technology

Master of Science, Information SystemsSep 2013 - Jun 2015

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