Top Talent like Eileen are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Eileen Tong

Product Designer
Philadelphia, PA, US
Qualitative Analysis
Ethnography
Research Design
Wireframing
Interviewing
Participatory design
Prototyping
Sketch
User Personas
Figma
Survey Design
Research
Product Design
UX research
Design Research
UX
Design Thinking
User-Centered Design
User Flows
User Interface Design
Design
UI/UX Design
UX Strategy
User Research
Usability Testing
Interaction Design
Design Systems
Heuristic Evaluation
Survey Creation
Web Design
Information Architecture
A/B Testing
Service design
SMS Marketing
Slack
Salesforce
Rapid Prototyping
End User Support
Web design
A/B testing
Available for hire fromNegotiable
Staff Product Designer / UX Strategy Leader | Healthcare, AI & Enterprise Technology
Product and UX leader partnering with early-stage teams and enterprises to uncover user needs, validate ideas, and drive smarter product decisions. Specializes in healthcare, AI, and enterprise technology—leading UX strategy, user research, interaction design, and design systems implementation across B2B and consumer platforms. Conducts usability testing, user interviews, workflow analysis, and rapid design iteration to reduce product risk and improve adoption, including work involving ChatGPT-based conversational experiences and healthcare plan/enrollment and benefits navigation products.

Projects

Designing an AI-native skincare experience for the U.S. market.

Led product strategy and UX design for an AI-powered skincare platform focused on making personalized skin health guidance more trustworthy, approachable, and behavior-driven. Defined the end-to-end mobile product experience, including onboarding, AI recommendations, routine management, and educational systems, while collaborating across U.S. operations and overseas engineering teams. Designed scalable UX frameworks that translated complex skincare science into clear, emotionally accessible experiences centered on long-term habit formation and user trust.See More

Turning authentic customer moments into scalable marketing creative.

Led end-to-end product design for an AI-enabled enterprise platform that helps brands capture, manage, and scale user-generated content into high-performing marketing creative. Designed the enterprise client portal experience, including asset management, workflow visibility, review systems, and operational coordination tools, while collaborating closely with product and engineering leadership. Established scalable UX systems, integrated AI-assisted design workflows to accelerate execution, and mentored designers on enterprise UX and design systems thinking within a fast-moving startup environment.See More

Work History

I

Founder

Insight StudiosPartner with early-stage teams to uncover user needs, validate ideas, and drive smarter product decisions Specialize in healthcare, AI, and enterprise technology, with a focus on complex systems and emerging technologies Lead UX strategy, user research, interaction design, and product experience development across B2B and consumer platforms Translate ambiguous product concepts into clear, scalable, and actionable user experiences Collaborate closely with founders, product managers, and engineering teams to align business goals with user needs Conduct usability testing, user interviews, workflow analysis, and rapid design iteration to reduce product risk and improve adoption Established the UX design and user research process for Services Operations, a team that creates technology solutions for Twilio support teams, in alignment with existing engineering processes. Led the implementation of design systems and guidelines for Services Operations technology solutions. Led design and user research for Support, Sales, and Ops team, including a Chat-GPT based AI conversational experience across platforms (Salesforce, Slack, Zendesk) Responsible for leading multiple enterprise and consumer-facing technology innovation projects through the design and research process while collaborating closely with product team and internal stakeholders Led successful launch of Medicare plan selection and enrollment system for internal sales agents Enabled MVP launch of Medicaid benefits navigator responsive site and text messaging system for Medicaid members Responsible for leading multiple international enterprise research and design projects. Created and successfully implemented 2 major competitive enterprise vendor evaluation plans for vendor selection through user research, including heuristics evaluation of vendor solutions (desktop and mobile), usability testing, and surveys for final round solutions. Established UX best practices for enterprise vendor implementation, including iterative test-and-learn cycles to improve the new user's experience for a company-wide analytics system. Responsible for leading user research and design initiatives for large client-facing hospital site, northwell.edu Led multiple design and user research projects, including creating a service design blueprint around the clinical trial process and information architecture testing for the client-facing Contact Us section Aided moderators in notetaking, data collection, and usability lab setup for large scale usability testing study for the medical device industry.
T

Staff Product Designer

TwilioJul 2022 - Dec 2024 • 2 yrs 6 mosEstablished the UX design and user research process for Services Operations, a team that creates technology solutions for Twilio support teams, in alignment with existing engineering processes. Led the implementation of design systems and guidelines for Services Operations technology solutions. Led design and user research for Support, Sales, and Ops team, including a Chat-GPT based AI conversational experience across platforms (Salesforce, Slack, Zendesk) Responsible for leading multiple enterprise and consumer-facing technology innovation projects through the design and research process while collaborating closely with product team and internal stakeholders
H

Senior Product Designer

HumanaApr 2021 - Jul 2022 • 1 yr 4 mosLed successful launch of Medicare plan selection and enrollment system for internal sales agents Enabled MVP launch of Medicaid benefits navigator responsive site and text messaging system for Medicaid members
M

Senior Product Designer

McKinsey & CompanyFeb 2017 - Apr 2021 • 4 yrs 3 mosResponsible for leading multiple international enterprise research and design projects. Created and successfully implemented 2 major competitive enterprise vendor evaluation plans for vendor selection through user research, including heuristics evaluation of vendor solutions (desktop and mobile), usability testing, and surveys for final round solutions. Established UX best practices for enterprise vendor implementation, including iterative test-and-learn cycles to improve the new user's experience for a company-wide analytics system.
N

User Experience Designer

Northwell HealthJun 2016 - Dec 2016 • 7 mosResponsible for leading user research and design initiatives for large client-facing hospital site, northwell.edu Led multiple design and user research projects, including creating a service design blueprint around the clinical trial process and information architecture testing for the client-facing Contact Us section
G

User Research Consultant (Contract)

GfKFeb 2016 - Apr 2016 • 3 mosAided moderators in notetaking, data collection, and usability lab setup for large scale usability testing study for the medical device industry.

Education

O

Ohio State University-Main Campus

Masters of Social Work, Masters of Social Work2025 - 2026
D

Depaul University

Masters of Human-Computer Interaction, Human-Computer Interaction2014 - 2016
U

University of Pittsburgh

Bachelors of Accounting, Accounting2007 - 2011

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Staff Product Designer / UX Strategy Leader | Healthcare, AI & Enterprise Technology
Product and UX leader partnering with early-stage teams and enterprises to uncover user needs, validate ideas, and drive smarter product decisions. Specializes in healthcare, AI, and enterprise technology—leading UX strategy, user research, interaction design, and design systems implementation across B2B and consumer platforms. Conducts usability testing, user interviews, workflow analysis, and rapid design iteration to reduce product risk and improve adoption, including work involving ChatGPT-based conversational experiences and healthcare plan/enrollment and benefits navigation products.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Eileen are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Eileen Tong

Product Designer
Philadelphia, PA, US
Qualitative Analysis
Ethnography
Research Design
Wireframing
Interviewing
Participatory design
Prototyping
Sketch
User Personas
Figma
Survey Design
Research
Product Design
UX research
Design Research
UX
Design Thinking
User-Centered Design
User Flows
User Interface Design
Design
UI/UX Design
UX Strategy
User Research
Usability Testing
Interaction Design
Design Systems
Heuristic Evaluation
Survey Creation
Web Design
Information Architecture
A/B Testing
Service design
SMS Marketing
Slack
Salesforce
Rapid Prototyping
End User Support
Web design
A/B testing
Available for hire fromNegotiable

Projects

Designing an AI-native skincare experience for the U.S. market.

Led product strategy and UX design for an AI-powered skincare platform focused on making personalized skin health guidance more trustworthy, approachable, and behavior-driven. Defined the end-to-end mobile product experience, including onboarding, AI recommendations, routine management, and educational systems, while collaborating across U.S. operations and overseas engineering teams. Designed scalable UX frameworks that translated complex skincare science into clear, emotionally accessible experiences centered on long-term habit formation and user trust.

Turning authentic customer moments into scalable marketing creative.

Led end-to-end product design for an AI-enabled enterprise platform that helps brands capture, manage, and scale user-generated content into high-performing marketing creative. Designed the enterprise client portal experience, including asset management, workflow visibility, review systems, and operational coordination tools, while collaborating closely with product and engineering leadership. Established scalable UX systems, integrated AI-assisted design workflows to accelerate execution, and mentored designers on enterprise UX and design systems thinking within a fast-moving startup environment.

Work History

I

Founder

Insight StudiosPartner with early-stage teams to uncover user needs, validate ideas, and drive smarter product decisions Specialize in healthcare, AI, and enterprise technology, with a focus on complex systems and emerging technologies Lead UX strategy, user research, interaction design, and product experience development across B2B and consumer platforms Translate ambiguous product concepts into clear, scalable, and actionable user experiences Collaborate closely with founders, product managers, and engineering teams to align business goals with user needs Conduct usability testing, user interviews, workflow analysis, and rapid design iteration to reduce product risk and improve adoption Established the UX design and user research process for Services Operations, a team that creates technology solutions for Twilio support teams, in alignment with existing engineering processes. Led the implementation of design systems and guidelines for Services Operations technology solutions. Led design and user research for Support, Sales, and Ops team, including a Chat-GPT based AI conversational experience across platforms (Salesforce, Slack, Zendesk) Responsible for leading multiple enterprise and consumer-facing technology innovation projects through the design and research process while collaborating closely with product team and internal stakeholders Led successful launch of Medicare plan selection and enrollment system for internal sales agents Enabled MVP launch of Medicaid benefits navigator responsive site and text messaging system for Medicaid members Responsible for leading multiple international enterprise research and design projects. Created and successfully implemented 2 major competitive enterprise vendor evaluation plans for vendor selection through user research, including heuristics evaluation of vendor solutions (desktop and mobile), usability testing, and surveys for final round solutions. Established UX best practices for enterprise vendor implementation, including iterative test-and-learn cycles to improve the new user's experience for a company-wide analytics system. Responsible for leading user research and design initiatives for large client-facing hospital site, northwell.edu Led multiple design and user research projects, including creating a service design blueprint around the clinical trial process and information architecture testing for the client-facing Contact Us section Aided moderators in notetaking, data collection, and usability lab setup for large scale usability testing study for the medical device industry.
T

Staff Product Designer

TwilioJul 2022 - Dec 2024 • 2 yrs 6 mosEstablished the UX design and user research process for Services Operations, a team that creates technology solutions for Twilio support teams, in alignment with existing engineering processes. Led the implementation of design systems and guidelines for Services Operations technology solutions. Led design and user research for Support, Sales, and Ops team, including a Chat-GPT based AI conversational experience across platforms (Salesforce, Slack, Zendesk) Responsible for leading multiple enterprise and consumer-facing technology innovation projects through the design and research process while collaborating closely with product team and internal stakeholders
H

Senior Product Designer

HumanaApr 2021 - Jul 2022 • 1 yr 4 mosLed successful launch of Medicare plan selection and enrollment system for internal sales agents Enabled MVP launch of Medicaid benefits navigator responsive site and text messaging system for Medicaid members
M

Senior Product Designer

McKinsey & CompanyFeb 2017 - Apr 2021 • 4 yrs 3 mosResponsible for leading multiple international enterprise research and design projects. Created and successfully implemented 2 major competitive enterprise vendor evaluation plans for vendor selection through user research, including heuristics evaluation of vendor solutions (desktop and mobile), usability testing, and surveys for final round solutions. Established UX best practices for enterprise vendor implementation, including iterative test-and-learn cycles to improve the new user's experience for a company-wide analytics system.
N

User Experience Designer

Northwell HealthJun 2016 - Dec 2016 • 7 mosResponsible for leading user research and design initiatives for large client-facing hospital site, northwell.edu Led multiple design and user research projects, including creating a service design blueprint around the clinical trial process and information architecture testing for the client-facing Contact Us section
G

User Research Consultant (Contract)

GfKFeb 2016 - Apr 2016 • 3 mosAided moderators in notetaking, data collection, and usability lab setup for large scale usability testing study for the medical device industry.

Education

O

Ohio State University-Main Campus

Masters of Social Work, Masters of Social Work2025 - 2026
D

Depaul University

Masters of Human-Computer Interaction, Human-Computer Interaction2014 - 2016
U

University of Pittsburgh

Bachelors of Accounting, Accounting2007 - 2011

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.