Emma Support
Chief of Staff
Senior Director, Premium Support at LinkedIn | Building smarter systems, better teams, and meaningful member experiences
I lead with urgency, clarity, and grit, especially when the path forward isn’t obvious. As Director of Premium Support at LinkedIn, I lead global support operations for our Premium subscription business, evolving support into a strategic growth engine. We don’t just solve problems, we cement value, drive retention, and fuel revenue through AI-powered experiences and consultative, outcomes-focused support. I’ve re-architected teams, systems, and mindsets; guiding leaders and front-line consultants alike to think bigger than where we’re starting from and co-create where we’re going. That includes building scalable frameworks, driving operational excellence, and positioning support as a core part of the product and business strategy, not an afterthought. I operate with high expectations, for myself, my team, and our outcomes, because I believe deeply in the work we do and the value we’re capable of delivering. I lead with both precision and ambition, bringing cross-functional partners along through trust, influence, and a shared commitment to raising the bar. In times of volatility or transformation, I bring discipline to the chaos, structure to the ambiguity, and momentum to the mission. My leadership is anchored in inclusivity, fairness, and a belief that teams thrive when they feel they belong and when they know their work matters. I’m drawn to opportunities that create better outcomes for people, businesses, and systems at scale. While I’ve made my impact in startups to large enterprises, I’m always looking for new or additional ways I can have impact-particularly toward advisory, board, and founder-facing opportunities where I can help shape what’s next.
Focus Areas Consumer Subscription Strategy | Retention & Revenue Through Support | Member Experience Scaled Operations | AI-Enabled Support | Organizational Transformation Executive Leadership | Inclusive Team Building | Strategic Advisory
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Members of our team are available to help you speed through the hiring process.
Available NowBook a Call
Senior Director, Premium Support at LinkedIn | Building smarter systems, better teams, and meaningful member experiences
I lead with urgency, clarity, and grit, especially when the path forward isn’t obvious. As Director of Premium Support at LinkedIn, I lead global support operations for our Premium subscription business, evolving support into a strategic growth engine. We don’t just solve problems, we cement value, drive retention, and fuel revenue through AI-powered experiences and consultative, outcomes-focused support. I’ve re-architected teams, systems, and mindsets; guiding leaders and front-line consultants alike to think bigger than where we’re starting from and co-create where we’re going. That includes building scalable frameworks, driving operational excellence, and positioning support as a core part of the product and business strategy, not an afterthought. I operate with high expectations, for myself, my team, and our outcomes, because I believe deeply in the work we do and the value we’re capable of delivering. I lead with both precision and ambition, bringing cross-functional partners along through trust, influence, and a shared commitment to raising the bar. In times of volatility or transformation, I bring discipline to the chaos, structure to the ambiguity, and momentum to the mission. My leadership is anchored in inclusivity, fairness, and a belief that teams thrive when they feel they belong and when they know their work matters. I’m drawn to opportunities that create better outcomes for people, businesses, and systems at scale. While I’ve made my impact in startups to large enterprises, I’m always looking for new or additional ways I can have impact-particularly toward advisory, board, and founder-facing opportunities where I can help shape what’s next.
Focus Areas Consumer Subscription Strategy | Retention & Revenue Through Support | Member Experience Scaled Operations | AI-Enabled Support | Organizational Transformation Executive Leadership | Inclusive Team Building | Strategic Advisory
Talk with a Talent Expert
Members of our team are available to help you speed through the hiring process.Available NowBook a Call
Emma Support
Chief of Staff
Talk with a Talent Expert
Members of our team are available to help you speed through the hiring process.Available NowBook a Call
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