Top Talent like Erica are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Erica C

UI Designer • Full-stack Engineer • Data Analyst • Cape Town, WC, ZA
Python
React Native
React
Full Stack Development
UX research
Node.js
Kotlin
Storyboarding
Java
User-Centered Design
Canva
Design
Telecommunications
Systems Management
Emails
Communication
Available for hire fromNegotiable
Contracts
ICT Applications Developer | Software Support Analyst
Driven professional with a background in IT and software engineering. Skilled in full-stack development, Project management, and Technical support. Passionate about merging creativity with technology to solve complex problems. Enthusiastic about architecture, travel, and creating global connections.

Work History

C

L1 Software Support Analyst

Construct EducationDec 2022 - Jan 2023 • 2 mosValidated and clarified the issue described in the tickets. Ensured what the user is describing is 'real' and not a misunderstanding or a user error. Performed initial Level 1 troubleshooting in an attempt to resolve incidents. Ensured that all requests and incidents are responded to within the time specified. Reviewed relevant knowledge bases and documentation and responded to how-to questions. Fixed end-user issues that are resolvable through the Learning Management System User Interface (UI). Identified which tickets are better suited to a Level 2 Analyst and escalated accordingly.
C

Game Developer Intern

Cape Peninsula University of TechnologyAug 2022 - Dec 2022 • 5 mosDeveloped a custom 2D Game Engine. Assisted with the design of character sprites and produced a high quality game design documentation. Generated storyboards and game scripts. Animated game characters and environment. Used Godot and Libresprite to implement the game environment allowing users to customize players and improve the game experience.
Y

Sales Assistant

Yuppiechef.comJun 2020 - Jun 2022 • 2 yrs 1 moMaintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Discovered and practiced ways to upscale products to customers. Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction. Used a consultative sales approach to understand customer needs and recommend relevant offerings. Collaborated with different teams to evaluate current trends and develop new sales strategies.
R

Sales Promoter

Retail InsightJan 2017 - Jan 2018 • 1 yr 1 moAs a Sales Promoter, likely contributed to increasing product awareness and sales by engaging with potential customers, demonstrating product features, and providing excellent customer service.
I

Customer Success Manager

Innovation Group SAFull-time EmployeeFeb 2024 - Apr 2024 • 3 mos
I

Technical Support Assistant Manager

Innovation Group SAFull-time Employee

Education

C

Cape Peninsula University of Technology

Diploma, ICT IN APPLICATIONS DEVELOPMENT2020 - 2023
A

ALX SOFTWARE Engineering program

Software Engineering, Engineering Jul 2023 - Present

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
ICT Applications Developer | Software Support Analyst
Driven professional with a background in IT and software engineering. Skilled in full-stack development, Project management, and Technical support. Passionate about merging creativity with technology to solve complex problems. Enthusiastic about architecture, travel, and creating global connections.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Erica are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Erica C

UI Designer • Full-stack Engineer • Data Analyst • Cape Town, WC, ZA
Python
React Native
React
Full Stack Development
UX research
Node.js
Kotlin
Storyboarding
Java
User-Centered Design
Canva
Design
Telecommunications
Systems Management
Emails
Communication
Available for hire fromNegotiable
Contracts

Work History

C

L1 Software Support Analyst

Construct EducationDec 2022 - Jan 2023 • 2 mosValidated and clarified the issue described in the tickets. Ensured what the user is describing is 'real' and not a misunderstanding or a user error. Performed initial Level 1 troubleshooting in an attempt to resolve incidents. Ensured that all requests and incidents are responded to within the time specified. Reviewed relevant knowledge bases and documentation and responded to how-to questions. Fixed end-user issues that are resolvable through the Learning Management System User Interface (UI). Identified which tickets are better suited to a Level 2 Analyst and escalated accordingly.
C

Game Developer Intern

Cape Peninsula University of TechnologyAug 2022 - Dec 2022 • 5 mosDeveloped a custom 2D Game Engine. Assisted with the design of character sprites and produced a high quality game design documentation. Generated storyboards and game scripts. Animated game characters and environment. Used Godot and Libresprite to implement the game environment allowing users to customize players and improve the game experience.
Y

Sales Assistant

Yuppiechef.comJun 2020 - Jun 2022 • 2 yrs 1 moMaintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Discovered and practiced ways to upscale products to customers. Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction. Used a consultative sales approach to understand customer needs and recommend relevant offerings. Collaborated with different teams to evaluate current trends and develop new sales strategies.
R

Sales Promoter

Retail InsightJan 2017 - Jan 2018 • 1 yr 1 moAs a Sales Promoter, likely contributed to increasing product awareness and sales by engaging with potential customers, demonstrating product features, and providing excellent customer service.
I

Customer Success Manager

Innovation Group SAFull-time EmployeeFeb 2024 - Apr 2024 • 3 mos
I

Technical Support Assistant Manager

Innovation Group SAFull-time Employee

Education

C

Cape Peninsula University of Technology

Diploma, ICT IN APPLICATIONS DEVELOPMENT2020 - 2023
A

ALX SOFTWARE Engineering program

Software Engineering, Engineering Jul 2023 - Present

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.