Ernesia Toney

Project Manager • Customer Success Manager • Operations Manager • Woodbridge, VA, US

Training

Project Management

Cross-functional collaboration

Data Migration

Backend Development

Available for hire fromNegotiable

Contracts

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

I am an astute problem-solver capable of prioritizing and managing complex projects with proficiency. In my previous role, I exercised skills in critical thinking, customer service and schedule management and consistently contributed to team efforts and organizational improvements. I am open-minded and focused on new developments in my field. I have proven to be effective and motivational, with proficiency in management and collaborative work. I enjoy brainstorming and coordinating efforts to achieve a common goal. Please take a moment to review my enclosed resume and accompanying credentials.

Work History

Systems and Applications consultant

DatabasicsFull-time EmployeeAug 2022 - Present • 2 yrs 2 mosImproved client satisfaction by addressing their needs and providing tailored solutions in a timely manner. Streamlined application development processes for increased efficiency and shorter project timelines. Collaborated with cross-functional teams to ensure seamless integration of applications into existing systems. Developed and maintained documentation, including user guides and system configuration manuals. Mentored junior consultants to enhance their technical skills and knowledge of industry best practices. Conducted training sessions for end-users to ensure effective utilization of time and expense management systems. Contributed to successful project completion by managing tasks efficiently while adhering to budget constraints and deadlines

Administrative Assistant

Girlkin LashesFull-time EmployeeMay 2021 - Aug 2022 • 1 yr 4 mosEnhanced office efficiency by streamlining administrative processes and implementing organizational systems. Supported executive staff through scheduling meetings and preparing crucial documents. Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts. Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress. Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team. Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes. Ensured accurate record-keeping with diligent data entry and database management for vital company information. Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Patient Care Representative

Hope Springs Assisted LivingFull-time EmployeeJan 2020 - Apr 2021 • 1 yr 4 mosAssisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered. Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes. Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers. Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems. Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options. Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies. Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity. Recommended service improvements to minimize recurring patient issues and complaints.

Education

University of North Carolina at Pembroke

Bachelor’s degree, General StudiesAug 2017 - May 2021

University of Maryland, Global Campus

Master’s degree , Business Administration Feb 2024 - Present

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