Esteban Monsalve

I’m a designer and researcher obsessed with improving processes and interactions between people and machines. My experience as an anthropologist serves me to connect with people of all backgrounds and propose inclusive solutions. With experience in UX design, project coordination, and system analysis, I have developed a keen ability to enhance user experiences and operational efficiencies across various industries. As founder of Reflecktor, I led a blockchain community and published a white paper on a novel cryptocurrency.

Projects

Blockchain Community Founder & Crypto White Paper

Founded Reflecktor to build a blockchain community and published a white paper on a new cryptocurrency.

White Paper on a New Cryptocurrency

Authored a white paper for Reflecktor blockchain community.

Work History

Project Control Specialist

Vernix Partners

UX Designer

Strive TechnologiesDesigned high-fidelity wireframes to enhance user experience and ensure intuitive digital interactions. Contributed to brand identity development, maintaining consistency across all user touchpoints. Conducted in-depth competitor research to identify UX best practices and optimize user experience. Worked with software engineers and the executive team to build the first working prototype of the project.

System Analyst

Envera SystemsDec 2023 - May 2025 • 1 yr 6 mosPrimary liaison for customer service, handling community client inquiries and needs efficiently, contributing to improved customer satisfaction and retention. Proficient in using IT software (Salesforce, Immex, Nextgen, iBoot, Fortinet, and Edgeswitch), improving operational efficiency by 18% through effective incident tracking and customer interaction management. Led a project to redesign the customer service interface, enhancing user experience and streamlining interactions for the native application, making it more intuitive and reducing need for customers to contact the IT team.

Founder

ReflecktorCreated a community related to all things blockchain. Published a white paper on a new crypto.

Project Manager

MOR CoffeeJul 2023 - Dec 2023 • 6 mosPerformed regular financial operations using QuickBooks Online, including reconciliations, vendor payments, and the preparation of various tax forms, ensuring compliance and accurate financial reporting. Coordinated end-to-end logistics for e-commerce orders, overseeing project timelines and deliverables to enhance operational efficiency and customer satisfaction. Implemented a new project management tool to better track order processing and delivery, improving overall project coordination.

UX Designer

SubWireApr 2023 - Jul 2023 • 4 mosApplied systematic approaches to project development, ensuring that all enhancements were aligned with user needs and business objectives, resulting in more efficient and effective outcomes. Leveraged analytical skills to translate user data into actionable changes, improving interface design and overall user experience, demonstrating strong problem-solving capabilities. Conducted usability testing sessions to gather feedback and iteratively improve the user interface.

Project Coordinator

MOR CoffeeJul 2022 - Dec 2022 • 6 mos- Performed regular financial operations using QuickBooks Online, including reconciliations, vendor payments, and the preparation of various tax forms, ensuring compliance and accurate financial reporting. - Coordinated end-to-end logistics for e-commerce orders, overseeing project timelines and deliverables to enhance operational efficiency and customer satisfaction.

Medical Interpreter

Anytime TranslationMay 2021 - Aug 2021 • 4 mos- Facilitate effective communication between healthcare providers and Spanish-speaking patients by accurately translating medical information, instructions, and patient inquiries. - Assist in ensuring compliance with patient confidentiality and ethical standards while providing culturally sensitive language support during medical consultations, procedures, and emergency situations.

Education

Harvard University Summer School

Comparative Literature Course, Comparative Literature2017

University of Florida

Bachelor's degree, Anthropology2019 - 2023

General Assembly

UX Design Bootcamp2023

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