Top Talent like Esther are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Esther Ngozika

Customer Success Manager
Available for hire fromNegotiable
Contracts
Founder of Emerge Mentorship | Empowering Women
With a Bachelor's degree in Information Technology from the National Open University of Nigeria, I have built a diverse career focused on empowering communities and enhancing customer experiences. As the founder of Emerge Mentorship, I am dedicated to supporting women in achieving their personal and professional goals through mentorship and empowerment tools. My role as a Customer Success Manager at Boomplay involved leading a remote team to improve customer satisfaction and streamline support processes, resulting in significant efficiency gains. Previously, as a Customer Support Executive, I enhanced user engagement and satisfaction by collaborating with product teams and managing social media support channels. My experience as an Administrative Secretary at Connect Rural Africa involved facilitating internet access to remote areas, promoting economic and educational benefits. Additionally, as a member of ForbesBLK, I contribute to initiatives that empower Black professionals.

Work History

E

Founder

Emerge MentorshipAt Emerge Mentorship, we are committed to empowering women to unlock their full potential and navigate their personal and professional journeys with confidence. Founded on the belief that transformation and growth are within reach for every woman, Emerge provides a supportive community, valuable tools, and guidance to help women take bold steps toward their goals. Our Mission: We strive to help women overcome obstacles, find clarity, and gain the confidence to make meaningful changes in their lives. Whether it's advancing careers, navigating life transitions, or discovering purpose, Emerge equips women with resources and support for continuous evolution. What We Offer: Mentorship & Guidance, Community, Empowerment Tools.
F

Member

ForbesBLKAs a member of ForbesBLK, likely contributed to networking and collaboration opportunities within the community, supporting initiatives and discussions aimed at empowering Black professionals.
B

Customer Success Manager

Boomplay- Collaborated with cross-functional teams to enhance customer experiences, resulting in a 25% increase in customer satisfaction ratings within six months. - Managed a remote team of 10 customer support representatives, ensuring seamless operations and achieving a 95% response rate to customer inquiries. - Coordinated training sessions for new hires, leading to a 30% reduction in onboarding time and improved overall team performance. - Streamlined support processes by implementing new CRM software, which improved efficiency by reducing ticket resolution time by 20%. - Implemented customer feedback loops that led to actionable insights, improving product features and increasing customer retention by 15%. - Led weekly team meetings to foster collaboration and share best practices, which contributed to a cohesive team culture and enhanced remote communication. - Optimized workflows by developing standard operating procedures (SOPs), resulting in a 40% decrease in customer escalations and improved issue resolution.
B

Customer Support Executive

BoomplayJun 2020 - Oct 2022 • 2 yrs 5 mos- Provided world-class customer support to users by resolving issues, answering questions, and providing timely and effective solutions, resulting in high user satisfaction ratings and positive feedback. - Built strong relationships with users by communicating in a friendly, professional manner and showing empathy for their concerns, leading to increased user loyalty and retention. - Collaborated with product and engineering teams to identify and resolve issues impacting users and provided feedback for product improvements, resulting in a better user experience and increased user engagement. - Analyzed support metrics and trends to make data-driven decisions for improving support processes and tools, resulting in increased efficiency, improved response times, and reduced support ticket volume. - Managed social media support channels, ensuring timely and effective support to users on social media platforms, resulting in increased engagement and user satisfaction. - Created and maintained knowledge base and support documentation, reducing the number of support tickets and improving user experience, resulting in increased efficiency and productivity. - Provided training and guidance to support team members, ensuring they had the necessary skills and knowledge to provide high-quality support, resulting in a highly skilled and motivated support team. - Continuously looked for ways to improve support processes and tools, and provided feedback to management for improving the overall customer experience, resulting in a better user experience and increased user loyalty.
C

Administrative Secretary

Connect Rural AfricaJan 2019 - Nov 2020 • 1 yr 11 mosConnect Rural Africa is a non-profit organization tasked with delivering internet access to remote rural locations in Africa. It is believed knowledge is power and the provision of internet access to these locations will provide economic benefits - stream gaming, smart farming, better data control for health services, and improved education. The organization aims to utilize cheap and readily available technology such as TV-whitespace to achieve its aims.

Education

N

National Open University of Nigeria

Bachelor's degree, Information Technology

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Founder of Emerge Mentorship | Empowering Women
With a Bachelor's degree in Information Technology from the National Open University of Nigeria, I have built a diverse career focused on empowering communities and enhancing customer experiences. As the founder of Emerge Mentorship, I am dedicated to supporting women in achieving their personal and professional goals through mentorship and empowerment tools. My role as a Customer Success Manager at Boomplay involved leading a remote team to improve customer satisfaction and streamline support processes, resulting in significant efficiency gains. Previously, as a Customer Support Executive, I enhanced user engagement and satisfaction by collaborating with product teams and managing social media support channels. My experience as an Administrative Secretary at Connect Rural Africa involved facilitating internet access to remote areas, promoting economic and educational benefits. Additionally, as a member of ForbesBLK, I contribute to initiatives that empower Black professionals.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Esther are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Esther Ngozika

Customer Success Manager
Available for hire fromNegotiable
Contracts

Work History

E

Founder

Emerge MentorshipAt Emerge Mentorship, we are committed to empowering women to unlock their full potential and navigate their personal and professional journeys with confidence. Founded on the belief that transformation and growth are within reach for every woman, Emerge provides a supportive community, valuable tools, and guidance to help women take bold steps toward their goals. Our Mission: We strive to help women overcome obstacles, find clarity, and gain the confidence to make meaningful changes in their lives. Whether it's advancing careers, navigating life transitions, or discovering purpose, Emerge equips women with resources and support for continuous evolution. What We Offer: Mentorship & Guidance, Community, Empowerment Tools.
F

Member

ForbesBLKAs a member of ForbesBLK, likely contributed to networking and collaboration opportunities within the community, supporting initiatives and discussions aimed at empowering Black professionals.
B

Customer Success Manager

Boomplay- Collaborated with cross-functional teams to enhance customer experiences, resulting in a 25% increase in customer satisfaction ratings within six months. - Managed a remote team of 10 customer support representatives, ensuring seamless operations and achieving a 95% response rate to customer inquiries. - Coordinated training sessions for new hires, leading to a 30% reduction in onboarding time and improved overall team performance. - Streamlined support processes by implementing new CRM software, which improved efficiency by reducing ticket resolution time by 20%. - Implemented customer feedback loops that led to actionable insights, improving product features and increasing customer retention by 15%. - Led weekly team meetings to foster collaboration and share best practices, which contributed to a cohesive team culture and enhanced remote communication. - Optimized workflows by developing standard operating procedures (SOPs), resulting in a 40% decrease in customer escalations and improved issue resolution.
B

Customer Support Executive

BoomplayJun 2020 - Oct 2022 • 2 yrs 5 mos- Provided world-class customer support to users by resolving issues, answering questions, and providing timely and effective solutions, resulting in high user satisfaction ratings and positive feedback. - Built strong relationships with users by communicating in a friendly, professional manner and showing empathy for their concerns, leading to increased user loyalty and retention. - Collaborated with product and engineering teams to identify and resolve issues impacting users and provided feedback for product improvements, resulting in a better user experience and increased user engagement. - Analyzed support metrics and trends to make data-driven decisions for improving support processes and tools, resulting in increased efficiency, improved response times, and reduced support ticket volume. - Managed social media support channels, ensuring timely and effective support to users on social media platforms, resulting in increased engagement and user satisfaction. - Created and maintained knowledge base and support documentation, reducing the number of support tickets and improving user experience, resulting in increased efficiency and productivity. - Provided training and guidance to support team members, ensuring they had the necessary skills and knowledge to provide high-quality support, resulting in a highly skilled and motivated support team. - Continuously looked for ways to improve support processes and tools, and provided feedback to management for improving the overall customer experience, resulting in a better user experience and increased user loyalty.
C

Administrative Secretary

Connect Rural AfricaJan 2019 - Nov 2020 • 1 yr 11 mosConnect Rural Africa is a non-profit organization tasked with delivering internet access to remote rural locations in Africa. It is believed knowledge is power and the provision of internet access to these locations will provide economic benefits - stream gaming, smart farming, better data control for health services, and improved education. The organization aims to utilize cheap and readily available technology such as TV-whitespace to achieve its aims.

Education

N

National Open University of Nigeria

Bachelor's degree, Information Technology

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.