Claudia Hamilton

Operations Manager • Sales & Business Development Manager • Toronto, ON, CA

Coding

Data Entry

CRM

Customer Service

Shopify

Canva

Lead Generation

Email Support

Transcription

Project Management

Javascript

HTML/CSS

Available for hire fromNegotiable

A Multi-Passionate Creative

Hi! My name is Claudia Hamilton and I am the founder of IVI (like ivy) Notebooks Virtual + Executive Services, where we help Realtors + Financial Business Owners take back their time and get their books in order! I am based in Toronto, ON and I have a broad background in Customer Services from over the last 10+ years of working in a variety of fields including: Hospitality, Media, Tech, Business, Entertainment, General Administration, Project management and now Real Estate! I am very excited to work with you!

Projects

Design Portfolio

A collection of client, and personal work! More Web design coming soon!

Work History

Transcriptionist / Executive Assistant

The Writersblok- Transcribed over 1000 interviews, Pitch decks, Podcasts and Book Proposals with Celebrities, CEO’s, Chefs, Athletes, Public Figures and Entrepreneurs for Forbes Women, Forbes Magazine and many more publications over the course of 4 years. - Exhibited strong organizational, managerial, and personal skills to successfully communicate and prioritize with internal and external teams. - Typed documents such as invoices, drafts, and prepared up 4 transcripts an hour long a week. - Scheduled calendar invites and followed up with external clients, organized documentation for important meetings and ensured that the CEO was up to date with their day-to-day tasks by sending text messages, and email reminders.

Support Advisor

SHOPIFYMar 2022 - Aug 2022 • 6 mos- Accessed and troubleshooted 1000+ accounts while ensuring quality service. - Lead the renewal and growth efforts for customer analytics which resulted in a 50% increase month-to-month in positive feedback for Merchant Success and Support. - Collaborated with Mentors, Specialists, Experts, Team Leads and Quality Assurance Team on overcoming blocks, improving business performances and professional developments. - Advised New-to-E-Commerce, Basic, Advanced and Plus Merchants on updates and roll-outs in their accounts by providing SOP’s. - Escalated challenging business account inquiries via Zendesk to Theme Specialists, Billing departments and App Developers

Education

SheCodes

Bootcamp, Web DevelopmentNov 2022

York University

Bachelor's Degree, TheatreSep 2015 - Apr 2019

NPower Canada

Associate Degree, IT AnalystAug 2021 - Jan 2022

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