Top Talent like Fama are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Fama Seck

Sales Operations Manager β€’ Social Media Marketing Specialist β€’ Customer Success Manager β€’ Dakar, Dakar Region, SN
Available for hire fromNegotiable
Contracts
Sales Operations
π„π―πžπ«π² 𝐩𝐞𝐫𝐬𝐨𝐧 𝐒𝐬 𝐚 𝐧𝐞𝐰 𝐝𝐨𝐨𝐫 𝐭𝐨 𝐚 𝐝𝐒𝐟𝐟𝐞𝐫𝐞𝐧𝐭 𝐰𝐨𝐫π₯𝐝 Hi there, Welcome to my page, how about we get acquainted! I am naturally inquisitive, you can usually find me with my nose buried in books or online updating my knowledge and learning new skills. Let's google it is a sentence I use a lot, I then enjoy sharing and discussing my findings with others. This particular trait and my keen interest in new challenges are the reasons behind my dynamic professional journey. 𝔸 π•“π•šπ•₯ π•žπ• π•£π•– 𝕒𝕓𝕠𝕦π•₯ π•žπ•– : β€’ 15+ years in significant customer facing roles from retail to account management in FMCG sectors, and 5+ years of leadership experience focused on collaboration, development and growth. β€’ SAP OTC functional SME with a comprehensive knowledge of BW, Power BI, MicroStrategy and EDI. Using data to enable decision-making. β€’ Led and contributed to multiple projects from process improvements, policy changes, supply chain management, software integration and end to end system conversion from SAP ECC to SAP S4. β€’ Customer obsessed with a consultative approach to deliver effective solutions and providing unparalleled customer experience resulting in high customer satisfaction rate. β€’ Change champion experienced in driving high adoption and engagement rate with internal and external stakeholders. 𝔸 𝕗𝕖𝕨 π•₯π•™π•šπ•Ÿπ•˜π•€ 𝕀 π•π•šπ•œπ•– : β€’ Collaborate with different teams, meeting new people, hearing different perspectives and bringing people together to work towards a common goal. β€’ Identify customers' pain points and resolve them through collaborative efforts. β€’ Coach and mentor employees, deliver system and software training. β€’ Improve processes and teams efficiency π•Žπ•™π•’π•₯ 𝕀 π•’π•ž π•π• π• π•œπ•šπ•Ÿπ•˜ 𝕗𝕠𝕣 ?: A new opportunity that will enable me to grow professionally within a role in line with my values. 𝕆𝕦π•₯π•€π•šπ••π•– 𝕠𝕗 π•¨π• π•£π•œ 𝕀: β€’ Love spending time with my family β€’ Live for travels and immersing myself in new cultures β€’ Enjoy reading and learning β€’ New technologies Want to join my network? you're welcome I look forward to chat with you ...

Work History

I

Sales Operations Associate

Integral Ad ScienceAs a Sales Operations Associate, likely contributed to optimizing sales processes, supporting sales teams, and analyzing sales data to drive efficiency and growth.
T

Stay-at-Home Mom

The Pregnancy PauseJan 2021 - Apr 2022 β€’ 1 yr 4 mosSpent the past year parenting my baby daughter and I am now eager to return to pursuing a full-time career. In that time I: Oversaw the rebranding and scaling of a security business with a budget of Β£250,000. Performed thorough market research and competitive analysis, served as single point of contact for project scheduling and changes, monitored costs, timescales, and resources used to achieve agreed-upon deliverables. Delivered weekly, fun, virtual French classes to children aged 5 to 11 years old.
T

Account Services Representative

TapestryOct 2018 - Dec 2020 β€’ 2 yrs 3 mosSAP Super user and trainer. Joined the end-to-end system conversion to SAP S4 as an SME; collaborated with consultants, engineers, and developers ensuring tasks completion ahead of schedule from 5 to 2 days. Assisted with system development, scenario creation, data migration, SIT, and UAT. Led the development of the training program and conducted training to end users internationally getting them to competency in 2 weeks. Engaged stakeholders to drive adoption and acted as liaison between the technical and executive teams. Processed end users feedback and escalated relevant information to launch added features and customization. Documented business processes and identified ongoing business and training needs. Provided level 1 support to end-users globally. Supported in setting up customer service team in Italy post-acquisition, trained and coached employees, and aligned processes with other brands. Aided account receivables based in Florida to establish communication with French non-payer customers and increased receivables by more than 40%.
C

Interim European B2B Account Service Manager

CoachJan 2018 - Dec 2018 β€’ 1 yrLed a high performing team of 6 CSRs sharing a portfolio of 500+ retail clients across EMEA and was awarded a 13% pay raise due to robust performance and organizational impact within 8 months. Drove personal and team development through efficient coaching and mentoring which increased engagement by 30% and productivity by 15%. Implemented action plans for continuous improvements and handled customers feedback to raise advocacy and loyalty decreasing escalated complaints by 50%. Redesigned CS organizational structure post-acquisition using Visio aligned with company's future desirable state. Streamlined processes reducing waste, rework and encouraged cross-functional collaborations to ensure customer and business success. Held weekly logistic calls with 3PL to ensure timely deliveries, discuss and mitigate roadblocks, and forecast future deliveries. Worked closely with cross-functional team and stakeholders to explore ways to generate customer delight and enhance the customer experience.
C

Bilingual B2B Wholesale Customer Service

CoachApr 2015 - Dec 2017 β€’ 2 yrs 9 mosMaximized customers satisfaction by strategically managing 85+ EMEA retailer clients and developing strong relationships. Owned all aftersales activities from onboarding to renewal and devised retention plans in collaboration with sales post agency for DACH accounts. Devised and published metrics, reports and analyses grounded in performance and customer insight to enable critical decision making. Collaborated with 3PL to ensure timely shipping of customer orders, mitigating delivery risks and aligning with account receivables to resolve credit holds or billing discrepancies that would delay orders. Investigated and resolved 65% of overdue chargebacks. Designed trackers and reporting dashboard used to inform executive leaders of weekly, month-end and year-end performance. Reviewed sales trend, researched demand drivers and developed statistical forecast models. Forecasted all product categories with an average 85% accuracy. Coached and mentored all new recruits.

Education

U

university

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Sales Operations
π„π―πžπ«π² 𝐩𝐞𝐫𝐬𝐨𝐧 𝐒𝐬 𝐚 𝐧𝐞𝐰 𝐝𝐨𝐨𝐫 𝐭𝐨 𝐚 𝐝𝐒𝐟𝐟𝐞𝐫𝐞𝐧𝐭 𝐰𝐨𝐫π₯𝐝 Hi there, Welcome to my page, how about we get acquainted! I am naturally inquisitive, you can usually find me with my nose buried in books or online updating my knowledge and learning new skills. Let's google it is a sentence I use a lot, I then enjoy sharing and discussing my findings with others. This particular trait and my keen interest in new challenges are the reasons behind my dynamic professional journey. 𝔸 π•“π•šπ•₯ π•žπ• π•£π•– 𝕒𝕓𝕠𝕦π•₯ π•žπ•– : β€’ 15+ years in significant customer facing roles from retail to account management in FMCG sectors, and 5+ years of leadership experience focused on collaboration, development and growth. β€’ SAP OTC functional SME with a comprehensive knowledge of BW, Power BI, MicroStrategy and EDI. Using data to enable decision-making. β€’ Led and contributed to multiple projects from process improvements, policy changes, supply chain management, software integration and end to end system conversion from SAP ECC to SAP S4. β€’ Customer obsessed with a consultative approach to deliver effective solutions and providing unparalleled customer experience resulting in high customer satisfaction rate. β€’ Change champion experienced in driving high adoption and engagement rate with internal and external stakeholders. 𝔸 𝕗𝕖𝕨 π•₯π•™π•šπ•Ÿπ•˜π•€ 𝕀 π•π•šπ•œπ•– : β€’ Collaborate with different teams, meeting new people, hearing different perspectives and bringing people together to work towards a common goal. β€’ Identify customers' pain points and resolve them through collaborative efforts. β€’ Coach and mentor employees, deliver system and software training. β€’ Improve processes and teams efficiency π•Žπ•™π•’π•₯ 𝕀 π•’π•ž π•π• π• π•œπ•šπ•Ÿπ•˜ 𝕗𝕠𝕣 ?: A new opportunity that will enable me to grow professionally within a role in line with my values. 𝕆𝕦π•₯π•€π•šπ••π•– 𝕠𝕗 π•¨π• π•£π•œ 𝕀: β€’ Love spending time with my family β€’ Live for travels and immersing myself in new cultures β€’ Enjoy reading and learning β€’ New technologies Want to join my network? you're welcome I look forward to chat with you ...

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Fama are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Fama Seck

Sales Operations Manager β€’ Social Media Marketing Specialist β€’ Customer Success Manager β€’ Dakar, Dakar Region, SN
Available for hire fromNegotiable
Contracts

Work History

I

Sales Operations Associate

Integral Ad ScienceAs a Sales Operations Associate, likely contributed to optimizing sales processes, supporting sales teams, and analyzing sales data to drive efficiency and growth.
T

Stay-at-Home Mom

The Pregnancy PauseJan 2021 - Apr 2022 β€’ 1 yr 4 mosSpent the past year parenting my baby daughter and I am now eager to return to pursuing a full-time career. In that time I: Oversaw the rebranding and scaling of a security business with a budget of Β£250,000. Performed thorough market research and competitive analysis, served as single point of contact for project scheduling and changes, monitored costs, timescales, and resources used to achieve agreed-upon deliverables. Delivered weekly, fun, virtual French classes to children aged 5 to 11 years old.
T

Account Services Representative

TapestryOct 2018 - Dec 2020 β€’ 2 yrs 3 mosSAP Super user and trainer. Joined the end-to-end system conversion to SAP S4 as an SME; collaborated with consultants, engineers, and developers ensuring tasks completion ahead of schedule from 5 to 2 days. Assisted with system development, scenario creation, data migration, SIT, and UAT. Led the development of the training program and conducted training to end users internationally getting them to competency in 2 weeks. Engaged stakeholders to drive adoption and acted as liaison between the technical and executive teams. Processed end users feedback and escalated relevant information to launch added features and customization. Documented business processes and identified ongoing business and training needs. Provided level 1 support to end-users globally. Supported in setting up customer service team in Italy post-acquisition, trained and coached employees, and aligned processes with other brands. Aided account receivables based in Florida to establish communication with French non-payer customers and increased receivables by more than 40%.
C

Interim European B2B Account Service Manager

CoachJan 2018 - Dec 2018 β€’ 1 yrLed a high performing team of 6 CSRs sharing a portfolio of 500+ retail clients across EMEA and was awarded a 13% pay raise due to robust performance and organizational impact within 8 months. Drove personal and team development through efficient coaching and mentoring which increased engagement by 30% and productivity by 15%. Implemented action plans for continuous improvements and handled customers feedback to raise advocacy and loyalty decreasing escalated complaints by 50%. Redesigned CS organizational structure post-acquisition using Visio aligned with company's future desirable state. Streamlined processes reducing waste, rework and encouraged cross-functional collaborations to ensure customer and business success. Held weekly logistic calls with 3PL to ensure timely deliveries, discuss and mitigate roadblocks, and forecast future deliveries. Worked closely with cross-functional team and stakeholders to explore ways to generate customer delight and enhance the customer experience.
C

Bilingual B2B Wholesale Customer Service

CoachApr 2015 - Dec 2017 β€’ 2 yrs 9 mosMaximized customers satisfaction by strategically managing 85+ EMEA retailer clients and developing strong relationships. Owned all aftersales activities from onboarding to renewal and devised retention plans in collaboration with sales post agency for DACH accounts. Devised and published metrics, reports and analyses grounded in performance and customer insight to enable critical decision making. Collaborated with 3PL to ensure timely shipping of customer orders, mitigating delivery risks and aligning with account receivables to resolve credit holds or billing discrepancies that would delay orders. Investigated and resolved 65% of overdue chargebacks. Designed trackers and reporting dashboard used to inform executive leaders of weekly, month-end and year-end performance. Reviewed sales trend, researched demand drivers and developed statistical forecast models. Forecasted all product categories with an average 85% accuracy. Coached and mentored all new recruits.

Education

U

university

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.