Faneesa I.

UX Designer • UI Designer • User Researcher • Kitchener, ON, CA

User Flows

Neuroscience

Medical Terminology

Human-centered design

Brand Design

Human Biology

Heuristic Analysis

Competitive Analysis

Information Architecture

Logo Design

Secondary Research

Low-fidelity

Ethical Research Practices

Rapid Prototyping

High Fidelity Prototype

Mid Fidelity Wireframes

Wireframing

Figma

Prototyping

User-Centered Design

Information Analysis

Scientific Research

Heuristic Evaluation

Usability Testing

UI/UX Design

Design Thinking

Card Sorting

Research Design

Available for hire fromNegotiable

Contracts

Aspiring UX Designer with Psychology Background

With a strong foundation in psychology from Wilfrid Laurier University and a User Experience Design Graduate Certificate from Humber College, I bring a unique blend of skills to the table. My professional journey began at Tim Hortons, where I honed my customer service skills as a Store Cashier. I then transitioned to Kumon Math & Reading Center, assisting young learners in developing independent study skills. At Schlegel Villages, I served as an Administrative Assistant, managing communications and administrative tasks. My role at Calming Tree Counselling further refined my organizational abilities, where I handled client interactions, payments, and office management. My diverse experiences have equipped me with strong communication, organizational, and problem-solving skills, making me a versatile professional ready to tackle new challenges in UX design and beyond.

Work History

Administrative Assistant

Schlegel VillagesOperated a telephone switchboard to answer, screen, or forward calls, provide information, take messages, or schedule appointments. Transmitted information or documents to customers using a computer, mail, or facsimile machine. Performed administrative supportive tasks such as filing, maintaining records, organizing and distributing pay stubs, invoices, statements, balance sheets, and receiving payment record receipts for services. Provided information about establishments, such as the location of departments or offices, employees within the organization, or services provided. Collected, sorted, distributed, or prepared mail, messages, or courier deliveries. Took orders for merchandise or materials and sent them to the proper department to be filled.

Office Administrative Assistant

Calming Tree CounsellingJun 2022 - Mar 2023 • 10 mosWelcomed clients for appointments and processed payments using multiple forms of payments. Followed up with insurance companies and clients for outstanding prices, communicating updates with the owner. Answered phones and emails to address client inquiries and book appointments using Jane software. Assisted in the payroll process, performing adjustments, corrections, and preparation to completion. Maintained office inventory and ordered supplies.

Kumon Assistant

Kumon Math & Reading CenterApr 2017 - Sep 2020 • 3 yrs 6 mosAssisted younger children ages 2-8 to complete their work in an organized and effective manner, allowing them to gain the skills to learn independently. Communicated students' needs to the Director. Graded students' math and reading booklets from pre-school to high school level math. Offered assistance to students' questions to help complete their work independently.

Store Cashier

Tim HortonsAug 2015 - Sep 2017 • 2 yrs 2 mosProvided friendly guest services and heartfelt hospitality. Operated the drive-through window and sales register effectively and efficiently. Prepared beverages and fulfilled food orders for customers by working with team members. Restocked workstations and display cases diligently.

Education

Humber College

User Experience (UX) Design Graduate Certificate2023 - 2024

Wilfrid Laurier University

Bachelor of Science - BS, Psychology2017 - 2021

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