Top Talent like Farai are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Farai Mutowembgwa

Customer Success Manager • Alexandria, VA, US
Customer Service
Customer Relationship Management
Microsoft Office
Microsoft Access
Wireless Networking
Computer Hardware
Network Security
Troubleshooting
Database Management
MySQL
Java
SQL
Linux
Available for hire fromNegotiable
Full-Time Roles
Contracts
Thorough and technically skilled IT professional with 4+ years of experience, attention to detail, and a passion for security and database technology
I am an Information Systems Technology AAS graduate, with experience in hands-on technical support, systems analysis and a Security+ certification. I am adept at collaborating with diverse IT teams to diagnose complex technical issues and implement solutions, and I bring a focus on customer service and end-user satisfaction. I have a passion for working with Database technology as well as strong creative problem-solving and customer service skills. Also certified in , IBM Introduction to Cybersecurity Tools & Cyber Attacks, Google Technical Support Fundamentals and currently working on CompTIA Network+ certification. I would love to talk about how I can bring value and contribute to your organization. Contact me on farai.muto@gmail.com

Work History

E

Technical Services Associate

Exela TechnologiesDec 2019 - Jul 2021 • 1 yr 8 mosExecuted business process automation, supported staff and stakeholders with systems to troubleshoot and resolve issues, and managed tickets in Service Now to document issues and facilitate efficient problem resolution. Monitored, analyzed and resolved 15+ tickets per day by efficiently finding solutions to problems. Analyzed printing and virtual tax returns for quality control in collaboration with managers. Led monitoring of systems and created documentation for requirements of stakeholders working from home. Led upgrade software and systems for equipment by troubleshooting issues in a fast-paced setting. Created tickets to escalate any problems and collaborated with contractors to implement solutions. Identified opportunities for process improvement and communicated to management for discussion with client.
T

Systems Analyst

Tano Digital TechnologiesFeb 2016 - Aug 2019 • 3 yrs 7 mosCollaborated with IT Managers to provide information on SaaS products, acted as subject matter expert, and managed implementation of products to meet customer-needs and strategy by providing hands-on consulting. Led sales, implementation and support for Oracle, SAP, IBM and Microsoft enterprise business solutions. Led sales engagement and grew software license and service revenue in assigned territory. Forecasted sales and managed pipelines to communicate with managers and drive sales revenue. Managed SAP software implementations, monitored schedules, and efficiently resolved implementation issues.
I

Clinical Technician

Inova HospitalCheck patient vital signs and maintain accurate patient records, properly recording and labeling data Collaborate with the RN for hands-on care of patients according to hospital and unit protocols and best practices Operate medical equipment to collect samples and perform simple diagnostic tests for patients Efficiently collect, label and forward collected specimens to the lab Communicate findings to the nurses, and follow all procedures and protocols ensuring efficient unit operation

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Thorough and technically skilled IT professional with 4+ years of experience, attention to detail, and a passion for security and database technology
I am an Information Systems Technology AAS graduate, with experience in hands-on technical support, systems analysis and a Security+ certification. I am adept at collaborating with diverse IT teams to diagnose complex technical issues and implement solutions, and I bring a focus on customer service and end-user satisfaction. I have a passion for working with Database technology as well as strong creative problem-solving and customer service skills. Also certified in , IBM Introduction to Cybersecurity Tools & Cyber Attacks, Google Technical Support Fundamentals and currently working on CompTIA Network+ certification. I would love to talk about how I can bring value and contribute to your organization. Contact me on farai.muto@gmail.com

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Farai are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Farai Mutowembgwa

Customer Success Manager • Alexandria, VA, US
Customer Service
Customer Relationship Management
Microsoft Office
Microsoft Access
Wireless Networking
Computer Hardware
Network Security
Troubleshooting
Database Management
MySQL
Java
SQL
Linux
Available for hire fromNegotiable
Full-Time Roles
Contracts

Work History

E

Technical Services Associate

Exela TechnologiesDec 2019 - Jul 2021 • 1 yr 8 mosExecuted business process automation, supported staff and stakeholders with systems to troubleshoot and resolve issues, and managed tickets in Service Now to document issues and facilitate efficient problem resolution. Monitored, analyzed and resolved 15+ tickets per day by efficiently finding solutions to problems. Analyzed printing and virtual tax returns for quality control in collaboration with managers. Led monitoring of systems and created documentation for requirements of stakeholders working from home. Led upgrade software and systems for equipment by troubleshooting issues in a fast-paced setting. Created tickets to escalate any problems and collaborated with contractors to implement solutions. Identified opportunities for process improvement and communicated to management for discussion with client.
T

Systems Analyst

Tano Digital TechnologiesFeb 2016 - Aug 2019 • 3 yrs 7 mosCollaborated with IT Managers to provide information on SaaS products, acted as subject matter expert, and managed implementation of products to meet customer-needs and strategy by providing hands-on consulting. Led sales, implementation and support for Oracle, SAP, IBM and Microsoft enterprise business solutions. Led sales engagement and grew software license and service revenue in assigned territory. Forecasted sales and managed pipelines to communicate with managers and drive sales revenue. Managed SAP software implementations, monitored schedules, and efficiently resolved implementation issues.
I

Clinical Technician

Inova HospitalCheck patient vital signs and maintain accurate patient records, properly recording and labeling data Collaborate with the RN for hands-on care of patients according to hospital and unit protocols and best practices Operate medical equipment to collect samples and perform simple diagnostic tests for patients Efficiently collect, label and forward collected specimens to the lab Communicate findings to the nurses, and follow all procedures and protocols ensuring efficient unit operation

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.