Top Talent like Furkan are on Pangea
Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.Furkan Khan
Copywriting
SEO
Technical Writing
An engineer-turned-writer with a strong technical background and an unconditional love for new technologies.
An engineer-turned-writer with a strong technical background and an unconditional love for new technologies.
Projects
Documentation of AgentAssist Chatbot
AgentAssist is an AI-first intelligent virtual assistant that helps improve agent service quality by providing relevant information, customer insights, suggestions, and fulfillment workflows when needed. AgentAssist allows your agent to focus on providing timely delivery and personalized service, leaving repetitive or time-consuming tasks like transaction execution, information retrieval, and others to automation. Agents collaborate one-on-one with AgentAssist, asking questions or initiating tasks for AgentAssist to perform in parallel during live conversations with customers. Faster resolution of customer queries significantly reduces the average handling time (AHT). This document comprehensively summarizes all the features and the architecture diagram used for the standalone AgentAssist solution. See MoreWork History
O
Technical Writer
OnTarget CommunicationsMar 2018 - Aug 2022 • 4 yrs 6 mos Working with the developer team in troubleshooting non-production and production-related solutions/issues. Involved in the story grooming, and defect triage meetings. Implementing data migration and data processing using Azure services: ADLS, Azure Data Factory, Data Warehouse, Spark, and Hadoop. Participated in the sprint planning and retrospective meeting and provided necessary input. Designed and developed Automation script forms using BDD cucumber F/W. Designing, Reviewing, and executing the regression test cases as per the Requirements. Reporting and tracking defects using Jira Tool. Effectively communicating with clients to resolve issues/queries quickly.Q
Technical Writer
QuickDraftSep 2022 - Feb 2023 • 6 mos Ensuring CI, CD, Test automation framework, embedding relevant tools, GIT, SF DX tools, knowledge on various integrations, and functional testing. Data availability: Connecting, moving, and generating datasets for consumption. Deliver the customer experience for engineering and deployment, ensuring customer satisfaction and providing technical excellence for problem resolution. Work on Azure/AWS/GCP/Snowflake designing Data Lake, Data Warehouse, and Data. Working with Developer tools such as Azure DevOps, Visual Studio Code, GitLabs, Jenkins, etc. Analysis, Design, Development, Debugging, and Troubleshooting of Web applications Demo with the development teamC
Content Writer
Coherent Market InsightsNov 2016 - Dec 2018 • 2 yrs 2 mos Involved in creating test plans, test strategies, test scenarios, test cases, test execution, and automation. Involve in functional testing, reporting the result, and updating results at test case management. Automated cases using Selenium Tool using testing F/W. Kept track of all the requirements in the project documents as well as in the application. Worked on Rest API testing using the postman tool. Designing, Reviewing, and executing the regression test cases as per the Requirements. Reporting and tracking defects using HP ALM Tool.Education
S
Savitribai Phule Pune University (SPPU), Pune
Bachelor's Degree, Mechanical EngineeringJul 2012 - Sep 2016How Pangea Works
Effortlessly discover top talent
We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.Start working with talent today
The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.Track work and invoices in one place
Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!Talk with a Talent Expert
Members of our team are available to help you speed through the hiring process.
Available NowBook a Call
An engineer-turned-writer with a strong technical background and an unconditional love for new technologies.
An engineer-turned-writer with a strong technical background and an unconditional love for new technologies.
Talk with a Talent Expert
Members of our team are available to help you speed through the hiring process.Available NowBook a Call
Top Talent like Furkan are on Pangea
Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.Furkan Khan
Copywriting
SEO
Technical Writing
Projects
Documentation of AgentAssist Chatbot
AgentAssist is an AI-first intelligent virtual assistant that helps improve agent service quality by providing relevant information, customer insights, suggestions, and fulfillment workflows when needed. AgentAssist allows your agent to focus on providing timely delivery and personalized service, leaving repetitive or time-consuming tasks like transaction execution, information retrieval, and others to automation. Agents collaborate one-on-one with AgentAssist, asking questions or initiating tasks for AgentAssist to perform in parallel during live conversations with customers. Faster resolution of customer queries significantly reduces the average handling time (AHT). This document comprehensively summarizes all the features and the architecture diagram used for the standalone AgentAssist solution.Work History
O
Technical Writer
OnTarget CommunicationsMar 2018 - Aug 2022 • 4 yrs 6 mos Working with the developer team in troubleshooting non-production and production-related solutions/issues. Involved in the story grooming, and defect triage meetings. Implementing data migration and data processing using Azure services: ADLS, Azure Data Factory, Data Warehouse, Spark, and Hadoop. Participated in the sprint planning and retrospective meeting and provided necessary input. Designed and developed Automation script forms using BDD cucumber F/W. Designing, Reviewing, and executing the regression test cases as per the Requirements. Reporting and tracking defects using Jira Tool. Effectively communicating with clients to resolve issues/queries quickly.Q
Technical Writer
QuickDraftSep 2022 - Feb 2023 • 6 mos Ensuring CI, CD, Test automation framework, embedding relevant tools, GIT, SF DX tools, knowledge on various integrations, and functional testing. Data availability: Connecting, moving, and generating datasets for consumption. Deliver the customer experience for engineering and deployment, ensuring customer satisfaction and providing technical excellence for problem resolution. Work on Azure/AWS/GCP/Snowflake designing Data Lake, Data Warehouse, and Data. Working with Developer tools such as Azure DevOps, Visual Studio Code, GitLabs, Jenkins, etc. Analysis, Design, Development, Debugging, and Troubleshooting of Web applications Demo with the development teamC
Content Writer
Coherent Market InsightsNov 2016 - Dec 2018 • 2 yrs 2 mos Involved in creating test plans, test strategies, test scenarios, test cases, test execution, and automation. Involve in functional testing, reporting the result, and updating results at test case management. Automated cases using Selenium Tool using testing F/W. Kept track of all the requirements in the project documents as well as in the application. Worked on Rest API testing using the postman tool. Designing, Reviewing, and executing the regression test cases as per the Requirements. Reporting and tracking defects using HP ALM Tool.Education
S
Savitribai Phule Pune University (SPPU), Pune
Bachelor's Degree, Mechanical EngineeringJul 2012 - Sep 2016How Pangea Works
Effortlessly discover top talent
We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.Start working with talent today
The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.Track work and invoices in one place
Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!Talk with a Talent Expert
Members of our team are available to help you speed through the hiring process.Available NowBook a Call
Pangea empowers fractional work across the world for marketing and design roles.