Top Talent like Haley are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Haley Brasher

Customer Success Manager
TX, US
Process Optimization
SaaS
Cross-functional collaboration
Portfolio Management
Optimization
Analytics
Presentation
Onboarding
Account Management
Technology Support
Available for hire fromNegotiable
Contracts
Customer Success Leader | Growth Strategist
With a diverse educational background and extensive experience in customer success and operations management, I have built a career centered around enhancing client relationships and driving business growth. I hold an Associate's degree in Baking and Pastry Arts from The Culinary Institute of America and pursued a Bachelor of Business Administration in Health Care Administration at Texas A&M University. My professional journey includes roles such as Partner Success Manager at Batbox, where I established customer success functions for a sports technology company, and Senior Customer Success and Operations Manager at MAP Health Management, where I managed enterprise behavioral health clients. I also served as Director of Programming at The Magdalen House, leading nonprofit recovery initiatives. My career reflects a commitment to improving customer experiences, fostering cross-functional collaboration, and translating client feedback into actionable insights for product development and operational enhancements.

Work History

B

Partner Success Manager

BatboxFounding Customer Success Manager at Batbox, helping build and scale the customer experience for a fast-growing sports technology company redefining how people engage with baseball through immersive gameplay, real-time data, and connected venue experiences. Building the Customer Success function from the ground up, establishing core processes, workflows, and partner engagement models. Leading onboarding and go-live execution for new venue installations in close partnership with operations, product, and engineering. Owning the partner lifecycle from activation through retention and expansion across a growing multi-location network. Creating structure across customer communication, support coordination, and escalation management to improve consistency and responsiveness. Partnering cross-functionally to identify gaps, streamline operations, and strengthen the end-to-end customer experience. Translating partner feedback into actionable insights to inform product development and operational improvements. Supporting issue resolution and driving accountability across teams to ensure timely, effective outcomes. Identifying opportunities for partner growth, including additional modules, features, and multi-location expansion.
P

Client Success Partner (Consulting) | SaaS Implementation & Account Strategy | Public Sector

Public Consulting GroupMay 2024 - Mar 2025 • 11 mosOwned post-sale success for a national portfolio of public-sector clients implementing behavioral threat assessment SaaS in highly regulated, multi-agency environments. Served as primary relationship owner across state, district, and agency stakeholders, aligning platform adoption to safety, compliance, and operational objectives. Led onboarding, adoption, and customer health strategy across a national public-sector portfolio. Built trusted partnerships with multi-agency stakeholders, aligning platform use to organizational safety, compliance, and operational goals. Led change management and adoption efforts within crisis-sensitive, compliance-driven environments. Partnered cross-functionally with Product and Engineering to identify workflow improvements and system enhancements. Supported crisis response, escalation management, and risk mitigation, strengthening long-term platform viability and customer trust.
C

Full-time parenting

Career breakAug 2022 - May 2024 • 1 yr 10 mosTook a career break for full-time parenting responsibilities.
M

Senior Customer Success and Operations Manager

MAP Health ManagementOct 2017 - Aug 2022 • 4 yrs 11 mosProgressively advanced from Training Specialist to Client Success Manager to Senior Customer Success & Operations Manager, owning post-sale success for a national portfolio of enterprise behavioral health clients across treatment centers, health systems, EAPs, and payer networks. Owned post-sale execution across onboarding, adoption, escalations, renewal readiness, and expansion support in regulated SUD treatment environments. Built repeatable onboarding workflows, role-based enablement, and standardized documentation to improve consistency and customer time-to-value. Stabilized at-risk accounts through root-cause analysis, executive alignment, and cross-functional recovery plans that restored trust and reduced repeat issues. Partnered with Product, Engineering, Support, and Sales to translate customer friction into actionable improvements, strengthen release readiness, and improve customer experience. Supported integration-dependent workflows by aligning clinical, operational, and technical teams on requirements, change management, and ongoing enablement. Identified and supported expansion opportunities through customer maturity assessments and value-based business cases in partnership with Sales and executive stakeholders.
T

Director Of Programming

The Magdalen HouseMay 2013 - Jun 2017 • 4 yrs 2 mosLed all programming and day-to-day operations for a nonprofit recovery organization. Oversaw staff, volunteers, and clinical-adjacent services to ensure program delivery aligned with mission, community needs, and recovery best practices.
T

Degree Marketing

The Culinary Institute of AmericaJan 2010 - Jan 2011 • 1 yr 1 moWorked in the marketing department, likely contributing to the promotion and outreach efforts of the institute's programs.
T

Externship | Baking & Pastry Production

The JW Marriott & Ritz-Carlton Hotel, at Grande Lakes OrlandoFeb 2010 - Jun 2010 • 5 mosCompleted a Baking & Pastry externship as part of the requirements for The Culinary Institute of America.

Education

T

The Culinary Institute of America

Associate's degree, Baking and Pastry Arts/Baker/Pastry Chef2009 - 2011
T

Texas A&M University

Bachelor of Business Administration - BBA, Health/Health Care Administration/Management

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Customer Success Leader | Growth Strategist
With a diverse educational background and extensive experience in customer success and operations management, I have built a career centered around enhancing client relationships and driving business growth. I hold an Associate's degree in Baking and Pastry Arts from The Culinary Institute of America and pursued a Bachelor of Business Administration in Health Care Administration at Texas A&M University. My professional journey includes roles such as Partner Success Manager at Batbox, where I established customer success functions for a sports technology company, and Senior Customer Success and Operations Manager at MAP Health Management, where I managed enterprise behavioral health clients. I also served as Director of Programming at The Magdalen House, leading nonprofit recovery initiatives. My career reflects a commitment to improving customer experiences, fostering cross-functional collaboration, and translating client feedback into actionable insights for product development and operational enhancements.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Haley are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Haley Brasher

Customer Success Manager
TX, US
Process Optimization
SaaS
Cross-functional collaboration
Portfolio Management
Optimization
Analytics
Presentation
Onboarding
Account Management
Technology Support
Available for hire fromNegotiable
Contracts

Work History

B

Partner Success Manager

BatboxFounding Customer Success Manager at Batbox, helping build and scale the customer experience for a fast-growing sports technology company redefining how people engage with baseball through immersive gameplay, real-time data, and connected venue experiences. Building the Customer Success function from the ground up, establishing core processes, workflows, and partner engagement models. Leading onboarding and go-live execution for new venue installations in close partnership with operations, product, and engineering. Owning the partner lifecycle from activation through retention and expansion across a growing multi-location network. Creating structure across customer communication, support coordination, and escalation management to improve consistency and responsiveness. Partnering cross-functionally to identify gaps, streamline operations, and strengthen the end-to-end customer experience. Translating partner feedback into actionable insights to inform product development and operational improvements. Supporting issue resolution and driving accountability across teams to ensure timely, effective outcomes. Identifying opportunities for partner growth, including additional modules, features, and multi-location expansion.
P

Client Success Partner (Consulting) | SaaS Implementation & Account Strategy | Public Sector

Public Consulting GroupMay 2024 - Mar 2025 • 11 mosOwned post-sale success for a national portfolio of public-sector clients implementing behavioral threat assessment SaaS in highly regulated, multi-agency environments. Served as primary relationship owner across state, district, and agency stakeholders, aligning platform adoption to safety, compliance, and operational objectives. Led onboarding, adoption, and customer health strategy across a national public-sector portfolio. Built trusted partnerships with multi-agency stakeholders, aligning platform use to organizational safety, compliance, and operational goals. Led change management and adoption efforts within crisis-sensitive, compliance-driven environments. Partnered cross-functionally with Product and Engineering to identify workflow improvements and system enhancements. Supported crisis response, escalation management, and risk mitigation, strengthening long-term platform viability and customer trust.
C

Full-time parenting

Career breakAug 2022 - May 2024 • 1 yr 10 mosTook a career break for full-time parenting responsibilities.
M

Senior Customer Success and Operations Manager

MAP Health ManagementOct 2017 - Aug 2022 • 4 yrs 11 mosProgressively advanced from Training Specialist to Client Success Manager to Senior Customer Success & Operations Manager, owning post-sale success for a national portfolio of enterprise behavioral health clients across treatment centers, health systems, EAPs, and payer networks. Owned post-sale execution across onboarding, adoption, escalations, renewal readiness, and expansion support in regulated SUD treatment environments. Built repeatable onboarding workflows, role-based enablement, and standardized documentation to improve consistency and customer time-to-value. Stabilized at-risk accounts through root-cause analysis, executive alignment, and cross-functional recovery plans that restored trust and reduced repeat issues. Partnered with Product, Engineering, Support, and Sales to translate customer friction into actionable improvements, strengthen release readiness, and improve customer experience. Supported integration-dependent workflows by aligning clinical, operational, and technical teams on requirements, change management, and ongoing enablement. Identified and supported expansion opportunities through customer maturity assessments and value-based business cases in partnership with Sales and executive stakeholders.
T

Director Of Programming

The Magdalen HouseMay 2013 - Jun 2017 • 4 yrs 2 mosLed all programming and day-to-day operations for a nonprofit recovery organization. Oversaw staff, volunteers, and clinical-adjacent services to ensure program delivery aligned with mission, community needs, and recovery best practices.
T

Degree Marketing

The Culinary Institute of AmericaJan 2010 - Jan 2011 • 1 yr 1 moWorked in the marketing department, likely contributing to the promotion and outreach efforts of the institute's programs.
T

Externship | Baking & Pastry Production

The JW Marriott & Ritz-Carlton Hotel, at Grande Lakes OrlandoFeb 2010 - Jun 2010 • 5 mosCompleted a Baking & Pastry externship as part of the requirements for The Culinary Institute of America.

Education

T

The Culinary Institute of America

Associate's degree, Baking and Pastry Arts/Baker/Pastry Chef2009 - 2011
T

Texas A&M University

Bachelor of Business Administration - BBA, Health/Health Care Administration/Management

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.