Jacob Huss

Community Manager

Customer Success Manager

Sales & Business Development Manager

Charleston, SC, US

Public Speaking

Ideation

Onboarding

Customer Experience

Photography

Adobe Creative Suite

Web Design

Available for hire fromNegotiable

Visionary Ops Leader | EdTech & SaaS Expert | Fractional COO & Strategist | Builder of Teams, Tools & Revenue | Innovation That Scales

Innovative strategist and product leader with a rare blend of creative vision, emotional intelligence, and executional grit. I don’t just ship ideas I build them from zero to revenue. From launching a first-of-its-kind student mental health platform that generated $2M+ in revenue, to leading dual full-time executive roles without compromising performance, I’ve consistently delivered results that outpace expectations. I thrive in ambiguity, excel at translating user insight into strategy, and bring a proven track record of building scalable SaaS solutions, rallying teams, and owning products from concept to growth. Looking for a remote leadership role where innovation is the expectation, not the afterthought.

Projects

Sweetgrass Homeopathy Branding & Web Design

Sweetgrass Homeopathy came to me for overall business branding and web design. Together we landed on a functional and specific logo, voice, and web design that helped her stand out amongst her peers. Logo Creation Web Design (Desktop & Mobile) Customer Onboarding Workflow design PhotographySee More

Closer to Nature Branding and Web Design

Closer with Nature had a boring and basic website. She needed a complete functional and engaging re-design. We were able to create a new logo that fit within her theme and color palette, while also designing a simple but engaging website that helped her audience more effectively navigate and convert into customers. Branding Strategy Logo Design Web Design Site ManagementSee More

Tideland Fine Art Web Design and E-Commerce

Tideland Fine Art is a collection of fine art photographs from the coastal South Carolina landscapes. They needed a simple but effective website to display the artwork while also offering a place for customers to purchase pieces. Branding & Logo design Web Design E-commerce setup PhotographySee More

Director of Customer Success

Sky View Trading is an up and coming trading service that stands out among their peers by offering consistent trading results across all types of market conditions. They offer a high ticket service and needed someone with strong relationship skills and empathy to bring leadership and stability into their community management. I was able to help establish an Onboarding process for new customers that helped them through the first month of joining, to ensure customer satisfaction and increase retention. I also now work on the back end to help acquire renewals and upsells of those customers into lifetime members. Customer Success Onboarding Retention and Renewals Customer Satisfaction and SupportSee More

ReachOut - Student Support Line

Acting as the innovative force behind ReachOut. My role was to be a Product Owner and Entrepreneur to build out this service for an existing suite of safety products for school districts. This required sourcing software developers, partnering with AWS teams, and overseeing the hiring of staff to support the traffic. As the project developed I had to pivot and wear different "hats" and act in avariety of roles such as: Product Marketer, Branding Strategist, Sales Manager, and Onboarding specialist. This journey has helped me develop an idea into a service that is currently at a projected goal of $500K in annual sales Product Design Innovation Sales and Business Development Marketing and Branding On-boarding and ImplementationSee More

Work History

Director of Customer Success

Sky View TradingContract EmployeeIn my role as Director of Customer Support for a high-ticket investment and trading strategy membership service, I oversee the entire customer lifecycle. This involves managing a seamless new customer onboarding process, ensuring members feel welcomed and informed from day one. I also lead community management and support initiatives, fostering engagement and addressing queries promptly. Additionally, I focus on customer support by resolving issues with precision, while implementing effective strategies for customer renewal and retention to maintain long-term membership satisfaction and loyalty. New Customer Onboarding Management Community Management and Support Customer Support Customer Renewal and Retention

Web Designer

Tideland CreativeFreelancerAs a freelancer, I serve a diverse range of industries—from educational technology and healthcare to real estate, photography, trading/investing, and digital marketing. I create distinctive branding and logo designs that capture each client's unique identity, develop engaging websites that drive user interaction, capture professional photography to tell compelling visual stories, and produce high-quality content tailored to each market. This holistic approach helps elevate brand presence and foster meaningful audience connections.

Education

Columbia International University

Bachelor's Degree, CommunicationsAug 1998 - May 2002

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