Top Talent like James are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

James Barnes

Customer Success Manager
Operations Manager
Fairfax, VA, US
Program Management
Project Management
Customer Experience
Available for hire fromNegotiable
Contracts
Full-Time Roles
Highly technical project and program manager with proven impact across cloud, digital transformation, and organizational and customer culture.
Highly adaptable servant leader and manager with 18+ years of progressive experience leading teams and initiatives across managed services, engineering, operations, cybersecurity, and end-user support. Clients and industries supported include B2B Commercial, US Federal, Healthcare, and the Defense Industrial Base (DIB).

Work History

T

Owner & Fractional PM

Trailcutter ConsultingProviding part-time Program and Project Management services for startup clients under both temporary white-labeled staff augmentation and consultative PMO design engagements. Services include: Technical Consulting Program Management Project Management Customer Experience Consulting Business Operations Sales Strategy, Contracting and Capture
M

Senior Product and Program Manager

MedalliaJan 2022 - Feb 2023 • 1 yr 2 mosLed regulatory solutions development for Medallia's FedRAMP High Public Sector platform and Medallia's Healthcare vertical as a product and program manager. Successfully delivered multiple features and enhancements for the FedRAMP High environment to drive continued adoption, growth, and expansion across key accounts, including VA, HHS, DHS, USDA, NIH, and DoE. Led cross-functional transformation efforts, partnering with software development, marketing, sales, and engineers to strengthen collaboration, communications, and operational efficiencies.
C

Director of Customer Experience

Conquest CyberJul 2020 - Dec 2021 • 1 yr 6 mosLed professional services across the portfolio, including cloud engineering, cybersecurity, service desk, project management, compliance, governance, and digital transformation Managed employee and subcontractor resources in alignment with 95% resource utilization and 45% profit margin targets while maintaining oversight of time charging, performance, and training Established basis of estimates, SOWs, and staffing plans for all new projects and on-contract growth while maintaining accountability for SLA performance across the services portfolio
L

Service Delivery Manager & Chief Engineer

LeidosOct 2018 - Jun 2020 • 1 yr 9 mosManaged program budget, execution, and performance of 35 direct reports and sub-contractors providing systems engineering, data center operations, service desk, application support, and field support for the Antitrust branch of the Department of Justice. Implemented a “return-to-green” effort to identify and correct chronic areas of underperformance, increasing customer confidence and satisfaction while retaining 20% return-on-service financial profitability targets Maintained accountability for delivery of all projects including security patching, infrastructure maintenance, Windows desktop upgrades, mobility deployments, security deployments, and cloud migration and modernization efforts
L

Lead Enterprise Architect

LeidosAug 2016 - Nov 2018 • 2 yrs 4 mosLed a three-person Enterprise Architecture team at the US Mint, providing detailed technical analysis to shape critical business transformation efforts for the agency Distilled technical debt assessments, lifecycle analysis, capacity planning, and emerging technology assessments into a multiyear enterprise architecture strategy focusing on three pillars of standardization, consolidation, and innovation Led business continuity and disaster recovery operations, including planning and execution of annual COOP exercises

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Highly technical project and program manager with proven impact across cloud, digital transformation, and organizational and customer culture.
Highly adaptable servant leader and manager with 18+ years of progressive experience leading teams and initiatives across managed services, engineering, operations, cybersecurity, and end-user support. Clients and industries supported include B2B Commercial, US Federal, Healthcare, and the Defense Industrial Base (DIB).

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like James are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

James Barnes

Customer Success Manager
Operations Manager
Fairfax, VA, US
Program Management
Project Management
Customer Experience
Available for hire fromNegotiable
Contracts
Full-Time Roles

Work History

T

Owner & Fractional PM

Trailcutter ConsultingProviding part-time Program and Project Management services for startup clients under both temporary white-labeled staff augmentation and consultative PMO design engagements. Services include: Technical Consulting Program Management Project Management Customer Experience Consulting Business Operations Sales Strategy, Contracting and Capture
M

Senior Product and Program Manager

MedalliaJan 2022 - Feb 2023 • 1 yr 2 mosLed regulatory solutions development for Medallia's FedRAMP High Public Sector platform and Medallia's Healthcare vertical as a product and program manager. Successfully delivered multiple features and enhancements for the FedRAMP High environment to drive continued adoption, growth, and expansion across key accounts, including VA, HHS, DHS, USDA, NIH, and DoE. Led cross-functional transformation efforts, partnering with software development, marketing, sales, and engineers to strengthen collaboration, communications, and operational efficiencies.
C

Director of Customer Experience

Conquest CyberJul 2020 - Dec 2021 • 1 yr 6 mosLed professional services across the portfolio, including cloud engineering, cybersecurity, service desk, project management, compliance, governance, and digital transformation Managed employee and subcontractor resources in alignment with 95% resource utilization and 45% profit margin targets while maintaining oversight of time charging, performance, and training Established basis of estimates, SOWs, and staffing plans for all new projects and on-contract growth while maintaining accountability for SLA performance across the services portfolio
L

Service Delivery Manager & Chief Engineer

LeidosOct 2018 - Jun 2020 • 1 yr 9 mosManaged program budget, execution, and performance of 35 direct reports and sub-contractors providing systems engineering, data center operations, service desk, application support, and field support for the Antitrust branch of the Department of Justice. Implemented a “return-to-green” effort to identify and correct chronic areas of underperformance, increasing customer confidence and satisfaction while retaining 20% return-on-service financial profitability targets Maintained accountability for delivery of all projects including security patching, infrastructure maintenance, Windows desktop upgrades, mobility deployments, security deployments, and cloud migration and modernization efforts
L

Lead Enterprise Architect

LeidosAug 2016 - Nov 2018 • 2 yrs 4 mosLed a three-person Enterprise Architecture team at the US Mint, providing detailed technical analysis to shape critical business transformation efforts for the agency Distilled technical debt assessments, lifecycle analysis, capacity planning, and emerging technology assessments into a multiyear enterprise architecture strategy focusing on three pillars of standardization, consolidation, and innovation Led business continuity and disaster recovery operations, including planning and execution of annual COOP exercises

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.