Top talent is on Pangea

You are viewing Janelle's profile as a guest. Book a free call with our team to discuss your options for hiring fractional workers on Pangea's industry-leading talent marketplace.

Janelle Tan

Available for hire fromNegotiable
Contracts
Customer Success Manager | Mechanical Engineer
With a Bachelor of Applied Science in Mechanical Engineering and Management Sciences from the University of Waterloo, I have a strong foundation in both technical and business aspects. My experience includes roles such as Customer Success Manager at Barley and Voiceflow, where I excelled in managing customer relationships and driving satisfaction with the company's products and services. Prior to that, I managed customer service operations at Foodee and gained valuable experience in mechanical design and project management at Ventrify. My internship at Havas allowed me to develop skills in UX design. I am passionate about leveraging my technical expertise and business acumen to ensure customer success and satisfaction. My diverse background equips me to tackle challenges from both engineering and business perspectives.

Work History

B

Customer Success Manager

BarleyJan 2024 - Present • 10 mosResponsible for managing customer relationships and ensuring their success with Barley's products and services.
V

Customer Success Manager

VoiceflowJun 2022 - Sep 2023 • 1 yr 4 mosResponsible for driving customer success and satisfaction with Voiceflow's products and services.
F

Customer Service Operations

FoodeeMar 2021 - Jun 2022 • 1 yr 4 mosResponsible for managing customer service operations at Foodee.
V

Mechanical Designer & Project Manager

VentrifyMay 2020 - Mar 2021 • 11 mosResponsible for mechanical design and project management at Ventrify.
H

UX Design Intern

HavasSep 2019 - Dec 2019 • 4 mosInternship focused on gaining experience in UX design at Havas.

Education

U

University of Waterloo

Bachelor of Applied Science - BASc, Honours Mechanical Engineering, Management Sciences Option
U

University of Waterloo

Honours Science

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Customer Success Manager | Mechanical Engineer
With a Bachelor of Applied Science in Mechanical Engineering and Management Sciences from the University of Waterloo, I have a strong foundation in both technical and business aspects. My experience includes roles such as Customer Success Manager at Barley and Voiceflow, where I excelled in managing customer relationships and driving satisfaction with the company's products and services. Prior to that, I managed customer service operations at Foodee and gained valuable experience in mechanical design and project management at Ventrify. My internship at Havas allowed me to develop skills in UX design. I am passionate about leveraging my technical expertise and business acumen to ensure customer success and satisfaction. My diverse background equips me to tackle challenges from both engineering and business perspectives.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top talent is on Pangea

You are viewing Janelle's profile as a guest. Book a free call with our team to discuss your options for hiring fractional workers on Pangea's industry-leading talent marketplace.

Janelle Tan

Available for hire fromNegotiable
Contracts

Work History

B

Customer Success Manager

BarleyJan 2024 - Present • 10 mosResponsible for managing customer relationships and ensuring their success with Barley's products and services.
V

Customer Success Manager

VoiceflowJun 2022 - Sep 2023 • 1 yr 4 mosResponsible for driving customer success and satisfaction with Voiceflow's products and services.
F

Customer Service Operations

FoodeeMar 2021 - Jun 2022 • 1 yr 4 mosResponsible for managing customer service operations at Foodee.
V

Mechanical Designer & Project Manager

VentrifyMay 2020 - Mar 2021 • 11 mosResponsible for mechanical design and project management at Ventrify.
H

UX Design Intern

HavasSep 2019 - Dec 2019 • 4 mosInternship focused on gaining experience in UX design at Havas.

Education

U

University of Waterloo

Bachelor of Applied Science - BASc, Honours Mechanical Engineering, Management Sciences Option
U

University of Waterloo

Honours Science

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
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