Jay Telles

Product Designer with 10+ years of experience delivering intuitive, scalable solutions for web, iOS, Android, and B2B SaaS. I lead end-to-end design with a strategic lens, uniting research, systems, and seamless execution within modern frameworks.

Projects

Marketing Development Funds

A scalable Marketing Development Funds (MDF) Portal I redesigned a legacy MDF approval system into a user-friendly, digital-first experience, simplifying submissions, reviews, approvals and increasing customer satisfaction.See More

Work History

Product Designer

Arrow ElectronicsFull-time EmployeeJul 2020 - Jun 2024 • 4 yrsLaunched a B2B Marketplace, internal tools and led digital transformation projects for global teams. • Improved internal tool efficiency for 1,000+ employees, reducing task time, by redesigning enterprise workflows integrated with Salesforce and Oracle. • Boosted global e-commerce performance in 27 markets through a complete UX redesign of Arrow.com/ECS, incorporating localization, dynamic scheduling, and responsive design. • Increased global design consistency by building and maintaing a detailed design system, wireframes, prototypes, and Figma specs aligned with engineering constraints. • Accelerated product launch timelines by facilitating design sprints that helped cross-functional teams quickly validate ideas and align on priorities.

Senior User Experience Analyst

Hexagon PPMFull-time EmployeeOct 2017 - Apr 2019 • 1 yr 7 mosDefined scalable design systems and led user research for enterprise software in the geospatial, construction, and oil & gas industries. • Standardized UI across product teams by building scalable design systems and reusable components tailored for complex geospatial enterprise tools. • Increased adoption of new features in construction and energy platforms through user interviews, usability testing, and iterative design based on real-world feedback. • Strengthened global collaboration by partnering with international teams to deliver accessible, user-focused solutions for industrial enterprise users.

UI / UX Designer

Zen PlannerFull-time EmployeeJan 2017 - Sep 2017 • 9 mosLed cross-functional UX efforts to elevate the product experience across web and mobile. • Increased user engagement by 20% by leading redesign of mobile/web interfaces for gym and fitness studio management software. • Reduced inconsistencies across brand and product UX by developing a unified design system adopted by both marketing and product teams. • Shortened design-to-dev handoff time by collaborating early and often with engineers to create feasible, scalable solutions.

Product Designer

Telles.CoJan 2014 - Dec 2016 • 3 yrsGrew a business into a global design consultancy delivering high-impact UX solutions. • Scaled a one-person design consultancy to serve 3 continents by delivering results-driven UX/UI for enterprise, startup, and agency clients. • Increased operational efficiency for Spectrum’s ad platform by designing a segmentation tool that improved targeting accuracy. • Reduced support errors for Comcast by redesigning its internal ticketing system with simplified navigation and responsive layouts. • Maintained a 90% client retention rate over 10+ years by combining UX strategy, business insight, and front-end awareness to exceed expectations.

Education

Savannah College of Art and Design

Master of Arts (M.A.), Graphic Design

FAAP - Fundação Armando Alvares Penteado

Bachelor, Advertising and Marketing Communication

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