Top Talent like Jennifer are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Jennifer Ball

Customer Success Manager • Cherry Hill, NJ, US
Salesforce
Zendesk
Troubleshooting
JIRA
Analytical Thinking
Available for hire fromNegotiable
Full-Time Roles
Contracts
Skilled Technical Customer Support Specialist who loves to resolve issues, deliver solutions, and ensuring customer satisfaction.
Dedicated and knowledgeable technical customer support professional with a passion for delivering exceptional service and resolving complex technical issues. With over eleven years of experience in the field, I've honed my skills in providing effective solutions, troubleshooting hardware and software problems, and ensuring customer satisfaction. In my free time, I like to spend time with my family and dogs.

Work History

V

Customer Experience Engineer

ValidityApr 2022 - Nov 2022 • 8 mosResponsible for creating dashboards from application logs, Airbrake, and New Relic to identify potential issues after a deployment or ongoing unreported errors. Manage Jira tickets, including researching reported bugs, reproduction steps, and testing.
V

Product Support Engineer

ValidityJun 2018 - Apr 2022 • 3 yrs 11 mosProvided technical support via chat, email, phone, and Zendesk ticketing system. Including defect management, performance troubleshooting, system installations, and upgrades. Created documentation and training materials for support reps. Involved in the interview and hiring process for potential CSRs.
B

Senior Production Analyst

BriteVerifyJan 2010 - Jun 2018 • 8 yrs 6 mosPrimary escalation point for all customer and internal issues, enhancements, and projects. Created and maintained support documentation. Maintained user manuals and help center documentation.
O

Operations Analyst/Sales Development

Origin Ads GroupMar 2007 - Jan 2010 • 2 yrs 11 mosResponsible for all Saas Technical support issues. Including collaborating with Engineering to troubleshoot and resolve issues. Created and maintained web content. Monitored publisher activity, analyzed performance, identified areas of improvement, and recommended ways to increase revenue.
A

Programmer/Analyst

Alion Science & TechnologyMar 2001 - Sep 2005 • 4 yrs 7 mosSLDC for First Responder tool. Designed, coded, and tested DoD website to comply with the WCAG guidelines.

Education

Virginia Tech

Bachelors Degree, Psychology

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Skilled Technical Customer Support Specialist who loves to resolve issues, deliver solutions, and ensuring customer satisfaction.
Dedicated and knowledgeable technical customer support professional with a passion for delivering exceptional service and resolving complex technical issues. With over eleven years of experience in the field, I've honed my skills in providing effective solutions, troubleshooting hardware and software problems, and ensuring customer satisfaction. In my free time, I like to spend time with my family and dogs.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Jennifer are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Jennifer Ball

Customer Success Manager • Cherry Hill, NJ, US
Salesforce
Zendesk
Troubleshooting
JIRA
Analytical Thinking
Available for hire fromNegotiable
Full-Time Roles
Contracts

Work History

V

Customer Experience Engineer

ValidityApr 2022 - Nov 2022 • 8 mosResponsible for creating dashboards from application logs, Airbrake, and New Relic to identify potential issues after a deployment or ongoing unreported errors. Manage Jira tickets, including researching reported bugs, reproduction steps, and testing.
V

Product Support Engineer

ValidityJun 2018 - Apr 2022 • 3 yrs 11 mosProvided technical support via chat, email, phone, and Zendesk ticketing system. Including defect management, performance troubleshooting, system installations, and upgrades. Created documentation and training materials for support reps. Involved in the interview and hiring process for potential CSRs.
B

Senior Production Analyst

BriteVerifyJan 2010 - Jun 2018 • 8 yrs 6 mosPrimary escalation point for all customer and internal issues, enhancements, and projects. Created and maintained support documentation. Maintained user manuals and help center documentation.
O

Operations Analyst/Sales Development

Origin Ads GroupMar 2007 - Jan 2010 • 2 yrs 11 mosResponsible for all Saas Technical support issues. Including collaborating with Engineering to troubleshoot and resolve issues. Created and maintained web content. Monitored publisher activity, analyzed performance, identified areas of improvement, and recommended ways to increase revenue.
A

Programmer/Analyst

Alion Science & TechnologyMar 2001 - Sep 2005 • 4 yrs 7 mosSLDC for First Responder tool. Designed, coded, and tested DoD website to comply with the WCAG guidelines.

Education

Virginia Tech

Bachelors Degree, Psychology

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.