Top Talent like Joe Mhar are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Joe Mhar Pascual

Data Analyst • Operations Manager • Customer Success Manager • Binangonan, Calabarzon, PH
Customer Service
Scheduling
Statistical Modeling
Business Development
Forecasting
Microsoft Excel
Available for hire fromNegotiable
Full-Time Roles
Contracts
Workforce Management | Forecasting | Scheduling | Real Time Analyst | Data Analysis | Customer Service
Familiar with different forecasting methodologies Schedule creation and optimization Capacity planning and Forecasting Data visualization Data Analysis Template and report creation Real Time Monitoring Skill Management KPI analysis Agent Scorecards eWFM Avaya Cisco Genesys RTA Excel

Projects

KPI Reporting

Tracking of daily/Weekly/Monthly and Yearly data for comparison and Analysis

Capacity Planning

Projection of number of agents needed base on the forecasted calls for the year.

Scheduling

Creating of schedules and optimizing it based on the call volume pattern and forecast.

Forecasting

Act of predicting or estimating future volume coming into the call center via calls, email, chat, or whatever other channels a call center may rely on. Thru this, we can prepare the budget and number of agents needed for the business to operate. See More

Work History

I

Senior Reports and Data Analyst

IntelegenciaWorkforce Management Data Analysis Forecasting Scheduling and Real Time Monitoring Reports Creation
I

Real Time Analyst

IntelegenciaJun 2021 - Jun 2022 • 1 yr 1 moReal Time monitoring of agents Hourly Reporting Real Time schedule adjustments and tracking
T

Senior Planning Analyst

TTECJan 2017 - Jun 2021 • 4 yrs 6 mosForecasting Capacity Planning Scheduling/Schedule Creation Staffing management

Education

P

Polytechnic University of the Philippines

Bachelor of Science in Computer Engineering, Computer Engineering

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Workforce Management | Forecasting | Scheduling | Real Time Analyst | Data Analysis | Customer Service
Familiar with different forecasting methodologies Schedule creation and optimization Capacity planning and Forecasting Data visualization Data Analysis Template and report creation Real Time Monitoring Skill Management KPI analysis Agent Scorecards eWFM Avaya Cisco Genesys RTA Excel

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Joe Mhar are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Joe Mhar Pascual

Data Analyst • Operations Manager • Customer Success Manager • Binangonan, Calabarzon, PH
Customer Service
Scheduling
Statistical Modeling
Business Development
Forecasting
Microsoft Excel
Available for hire fromNegotiable
Full-Time Roles
Contracts

Projects

KPI Reporting

Tracking of daily/Weekly/Monthly and Yearly data for comparison and Analysis

Capacity Planning

Projection of number of agents needed base on the forecasted calls for the year.

Scheduling

Creating of schedules and optimizing it based on the call volume pattern and forecast.

Forecasting

Act of predicting or estimating future volume coming into the call center via calls, email, chat, or whatever other channels a call center may rely on. Thru this, we can prepare the budget and number of agents needed for the business to operate.

Work History

I

Senior Reports and Data Analyst

IntelegenciaWorkforce Management Data Analysis Forecasting Scheduling and Real Time Monitoring Reports Creation
I

Real Time Analyst

IntelegenciaJun 2021 - Jun 2022 • 1 yr 1 moReal Time monitoring of agents Hourly Reporting Real Time schedule adjustments and tracking
T

Senior Planning Analyst

TTECJan 2017 - Jun 2021 • 4 yrs 6 mosForecasting Capacity Planning Scheduling/Schedule Creation Staffing management

Education

P

Polytechnic University of the Philippines

Bachelor of Science in Computer Engineering, Computer Engineering

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.