Joy Gassama

I’m a product manager based in Seattle, Washington, where I use deep research, data analysis, design thinking, and a collaborative spirit to turn complex problems into meaningful, everyday solutions. My venturesome nature has taken me across industries—AI/ML, healthcare, privacy and compliance, legal services, and the non-profit sector. I’m driven by curiosity, guided by ethics, and energized by the challenge of building products that matter. I hold an MS in Information Management from the University of Washington Information School, where I was awarded the Dean’s Fellowship (a full ride!) and focused on UX, information architecture, and product management. I also earned a BA in Government and Middle Eastern Studies with a minor in Arabic from The University of Texas at Austin. When I’m not refining my product sense, you’ll find me curled up with a good book, curating playlists for loved ones, brushing up on Arabic, or cuddling with my cats, Mowgli and Baloo (the bare necessities).

Work History

Product Manager

VERSES- Owned end-to-end product lifecycle for the Model Editor, an AI/ML developer tool enabling visual creation of Bayesian and agent-based models, driving 70% adoption among active users within 6 months. - Designed and launched visual POMDP modeling capabilities, advancing agent-driven experimentation and reducing iteration cycles by 40%, directly accelerating task performance improvements. - Directed product strategy and agile execution for a 4–5 person engineering team, improving delivery predictability by 25% and aligning product initiatives with frontier AI research objectives. - Partnered with engineers and researchers to translate probabilistic inference algorithms into scalable UI/UX abstractions. - Defined technical requirements, contributed to the developer experience roadmap, and collaborated closely with engineering to ship features aligned with LLM and AI agent research priorities.

Product Manager

EthnomedOct 2022 - Jun 2023 • 9 mos- Developed new video-based patient medical education system for non-native English speakers & customers with low-technological literacy as part of master's degree capstone project - Created product roadmap, established product vision, & spearheaded redesign of website content & taxonomy to increase accessibility of video library for patients & clinicians - Constructed future information delivery roadmap & outlined painted-doors test to determine demand for currently unsupported languages - Increased patient understanding of healthcare system, POC lab tests, &take-home tests while decreasing need for retaking labs or imaging.

Product Management Intern

TerraTrueJun 2022 - Sep 2022 • 4 mos- Scoped, designed, & executed strategic & tactical user research study to inform Q3 product strategy & roadmap prioritization - Created, documented, & implemented user research & customer interview best practices across the organization - Scheduled, facilitated, & analyzed 10+ user interviews to capture baseline pain points in efforts to increase retention by 25% - Presented actionable key insights & recommendations to relevant stakeholders, shaping future UI design iterations - Collaborated with product managers, software engineers, & designers in an agile environment to develop and release product features for B2B privacy & compliance SaaS platform at early stage startup

Legal Assistant

Foster LLPFeb 2019 - Aug 2021 • 2 yrs 7 mos- Drafted and filed visa petitions and permanent resident applications with a 98% approval rate, developing deep familiarity with legal document workflows, compliance requirements, and attorney-client communications. - Conducted legal research to support attorney case strategy, building analytical and domain expertise directly applicable to legal platforms.

Event Coordinator Intern

National Diversity CouncilAug 2018 - Jan 2019 • 6 mos- Planned events with the goal of promoting best business practices for diversity and inclusion - Increased donor activity and sponsorship by 75% - Constructed and executed event marketing strategy - Maintained consistent line of communication with community partners and corporate sponsors - Conducted research and built database of industries and leading professionals to reference in expansion of organizational scope

Sr. Student Associate

The University of Texas at AustinAug 2016 - May 2018 • 1 yr 10 mos- Aided visitors in finding suitable resources, managed the front desk, answered phone calls, and distributed mail - Developed content for pamphlets detailing diversity and inclusion initiatives as well as campus resources - Curated and distributed a weekly newsletter relaying information about recent news and developments via MailChimp - Scheduled meetings and appointments with senior staff members

Education

University of Washington Information School

Master of Science - MS, Information Management2023

The University of Texas at Austin

Bachelor of Arts (B.A.), Government, Middle Eastern Studies

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